Have two iphone 5s with ios 7.0.2 camera video does not work. Anyone else with this issue? Anyone have a fix?
Own two iphone 5s with ios 7.0.2 loaded. Both phones do not allow camera video to start. Anyone else with this issue? Any suggestions how to correct?
Hello markittwo,
Thank you for details about the issue you are experiencing with recording video after upgrading to iOS 7.
The first thing I recommend is quitting and relaunching the applications on your iPhones:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/HT5137
If you are still seeing the same issue after quitting and relaunching the Camera app, I recommend restarting your phones and then resetting if recording video still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhones:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.
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