Have updated my apple id p/w, but cannot get it to recognise for a software install

hi
only have the one apple id in household. i can log in with my id and new p/word, and can even log in for software updates, but I am trying to install drivers for new peavey xport interface, and when the installer window pops up with log in prompt, it just won't recognise. I'm stuck.

What Mac do you have and what version of OS X?

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