Have you had New MacBook Pro retina screens crack?

I have a new MacBook Pro and all of a sudden the screen cracked. I haven't dropped or done anything to it. Has a anyone had that problem?

You should buy a hard case to protect your mac book. The hard case clips on to the Macbook pro 15 inch . I have a hard case and a soft "incase" as well, which i bought from the apple store for when i carry my Mac Book retina. I understand you can buy screen to also stick onto the front screen to protect the LCD.

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MacBook Pro Retina screen cracked on it own while I was watching youtube.

I purchased it on April 2014 from Executive Machines Dhaka, Gulshan Branch. Everything was working fine until 23 feb 2015. While me and my family were watching a youtube video on it, the screen started to crack from upper left side of the side. we all watched how the screen cracked from left to middle to the right.
We all were in shock! In my entire life I have never seen such things. A screen cracked by it self!!! Anyway after that not the 24 feb, I went to dealer as I had free service of one year left. The guys at Executive Machines were shocked as well and said they never seen such things before and they will send the Mac to Singapore to get it checked. So did the paper work and left it with them. 3 weeks later, they notified me that Apple said NO!!
So the fact here is, I didn't drop it nor damaged it in other means. 5 people in the house watched the whole thing live!!! If it was done me then there must have been damage marks, when I mac is fully fresh!!!! the saddest thing when I collected the Mac from Executive machines the screen started having black marks on the upper and lower side of the screen.
This is the most shocking thing that ever happened in Tech using history and I keep wondering who's fault was it!!! Executive Machines received a mac with a mark on the screen and returned me with black marks and ''they said'' Apple said NO!!
I tried to upload photos from 23 feb but something was wrong!!
It would very nice If anybody from Apple contacts me and we can talk about the whole thing.

You are not addressing APple here. We are all just users like yourself.
If you country has Apple store
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Otherwise contact an Apple Authorised Service Provider
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

How to upgrade Lr3 & CS5 to be compatible with new Macbook Pro retina screen

I believe that Adobe has recently released upgrades to Lightroom and CS6 that make them compatible with the retina screen. First of all, is this correct and secondly, if I have Lr3 and CS5, how do I upgrade? I know it's a dumb question.

Annmaxine21 wrote:
I believe that Adobe has recently released upgrades to Lightroom and CS6 that make them compatible with the retina screen. First of all, is this correct
Yes, it is correct.
The following include Retina support
Photoshop CS6 13.0.2 (Perpetual license) and Photoshop 13.1 (Cloud members only)
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5448
Lightroom 4.3 (Library and Develop modules) http://www.adobe.com/support/downloads/detail.jsp?ftpID=5520
Annmaxine21 wrote:
if I have Lr3 and CS5, how do I upgrade?
Either you pay to upgrade to Photoshop CS6 and Lightroom 4
http://www.adobe.com/products/photoshop/buying-guide-upgrades.html
http://www.adobe.com/products/photoshop-lightroom/buying-guide-upgrades.html
or you join the Creative Cloud for a monthly fee and get the upgrades included in your membership

I have bought a new macbook pro 13 retina. I had an apple id with my iPhone 4 which I stopped using a month ago. Now I am trying to download the apps, notes and contacts onto my mac but it is not happening? Any help will be gratefully accepted

I have bought a new macbook pro retina 13. I am not too familiar with Mac yet. I had an apple account with my iphone 4 which I stopped using a month ago. Now when I was trying to download the apps from that account but I dont know how to do this and I am unable to do so. I would be grateful if anyone can advise me with regards to this?

You cannot download the same Apps that you have on your iPhone. They are two seperate stores.
The store you have on your iPhone is the same for any iDevice (iPad, iPhone and iPod)
The store on your MacBook is only for Macs.

Brand new macbook pro retina - fan noise when running hola?

Hi everyone, I need some help here please!
I have a brand new macbook pro retina 13 - just bought in January this year - and have had no problems so far apart from the wifi dropping occassionally.
So I just downloaded hola unblocker for firefox but whenever I stream anything using it on netflix my fan starts whirring so loudly - it's never even made a noise before! and I can feel the base of the mac getting hotter. So I've closed hola/firefox and it stops after a minute or so. I've tried a few times again with the same problem.
I'm just using it to watch US netflix so probably not technically legal anyway.... but other friends manage it no bother - do mac's just know I'm doing something wrong? haha
Thanks for any advice.

Try running Activity Monitor (in the Utilities folder). Click the Energy button at the top and then stream a video. Watch the Energy Impact.
I suspect what you'll see is that your rMBP is doing a lot of work while you're streaming the video, and that makes it get hot. The fan struggles to dissipate the resulting heat in order to prevent damage and makes noise in the process.
It may also have a guilty conscience.

Connecting HP 2311x display to new macbook pro Retina - no output on external screen

I have a brand new MacBook Pro 15 in. with Retina display. I also have a HP 2311x monitor. When I plug in the HDMI cable, the external monitor says "check video cable" and the preferences "arrangement" thinks there is a display - even recognizes the type - but the external display just wont display anything but the "check video cable" box. I spent 2 hours on with apple yesterday, they had me do all sorts of resets and stuff - but no luck. The HDMi cable works when connecting a pc to the screen. When connected to by macbook, the screen on the macbook likes to flash black and its annoying. I have gotten really used to working with two screens.... and apple's suggestion was to buy a thunderbolt cable and try that. As it is, with this new macbook I have to buy a bunch of cables, I really don't want to buy another one when I am not sure that will work. Darn things are expensive when you are buying 4 connectors at once (ethernet connector since the speed via wireless is noticably slower; magsafe to magsafe2 converter; thunderbolt for my printer; and a connector for the monitor at home which doesn't have an hdmi port).
Any other suggestions before adding another to that list? Since Apple seems to be out of ideas... any info would be appreciated.

I have an HP 2311x as well. I'm using an HDMI cable and am not having any issues getting the screen to display. I know you said the cable works with a PC but have you tried a different HDMI cable just in case. It might be worth a try. Other than that, I'm not much help.
The issue I had when plugging this monitor into my MBP retina was that the image was very blurry on the HP 2311x. I almost gave up on using it and was going to just buy a Thunderbolt display but after much research I found a custom firmware update that fixed the underscan/blurriness issue. So be prepared for that if you get the screen to display.
If I can find that resource, I will post it here.
Good luck!

I am going to replace my 3 year old MacBook Pro with a new MacBook Pro Retina display machine. I have been told by Apple that I can use the Migration Assistant ON MY WIRELESS NETWORK (no cables) to transfer data... I've read this can take AGES.. True?

I am planning to replace my 3+ year old MacBook Pro with a new MacBook Pro, Retina display... I have been told by "chat" on the Apple site that I can transfer my data wirelessly... on my network.. Is is a good option? I don't want to invest in cables if I can help it... since the old machine has firewire and the new one has thunderbolt! Will the wireless transfer take forever... as in 30-50 hours??? I've been hearing these horror stories...

Ralph Landry1 wrote:
Recently did one MacBook Pro to another for my daughter...almost full 500 GB HD estimate wireless was 48 hours, wired took a little over an hour.
Wow, shocking in comparison. You have the patience of a Saint !

Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number. Why?

Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.

How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help.

I have new macbook pro retina and is there a web design format can use?

I have new macbook pro retina and is there a web design format can use?

I'm not understanding your question. I think you would use any of the current web design formats. Are you talking about what styles to use? If so see the css standards css1, css2, css3 to see what they can provide and which browsers are most compatible. If you are talking about languages use a current standard like html5, php, C#, visual basic , javascript, etc.
Be more specific about what you are asking.

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

You should change your AppleID password NOW. And if it says it was registered under another AppleID, the thief has probably done it.

Photoshop elements 10 will not migrate to my new macbook pro/retina display. There is no CD/DVD player on this machine. Any suggestions on how to get Elements onto my machine? Yes, I have the disk(s).

Photoshop elements 10 will not migrate to my new macbook pro/retina display. There is no CD/DVD player on this machine. Any suggestions on how to get Elements onto my machine? Yes, I have the disk(s). Am I going to have to buy an external CD/DVD player to load this one program:(

I have ordered a USB3 BluRay/DVD/CD player/burner and will use that both with my iMac ( in which the Superdrive seems to be failing ) and the MBPro Retina I just bought .

New MacBook Pro retina 13" arrived - first impressions and questions!

My new MacBook Pro retina 13" arrived today, two weeks earlier than the promised delivery date. My version is the 2.6 GHz i5, 512 GB SSD and I maxed the RAM out to 16 GB, since there is no upgrade later. I also customized the keyboard, since I live in Japan but prefer the US keyboard.
I posted unpacking photos and initial comments to my blog: http://lerner.net/new-macbook-pro-arrived/
I want to talk about some of those points, and ask some more detailed questions here. I hope others find the questions useful.
1. The keyboard is extremely nice. I like it better than the Bluetooth keyboard I have for my iMac right now. It has a nice feel to it.
2. No dead pixels! As some of you might now from old messages, I get really paranoid about new Apple notebook computers. If I find even one dead pixel it gnaws at me and I call Apple and complain until they exchange it for a perfect screen. Well I’m happy to report that I went through thorough pixel tests in white, black, red, blue and green and all the pixels seem 100% perfect. Yay!
4. The speaker seems quite nice. I played some music, and it sounded very beautiful to me, with good volume. I know some reviews of the MacBook Pro criticize the speaker quality, but it sounds as good or better than any of the speakers I currently have. I was quite pleased with that.
5. The retina display is very beautiful of course. I don’t need to have it turned up anywhere near the maximum brightness. There is a very good illumination range.
6. Because of the SSD drive, start up is very quick. Also it makes no noise at all. And it’s very light. I’m glad I went for the 13 inch pro model. It was just a little bit more expensive, and just 200 g heavier. I can see this replacing my iMac with the external monitor I bought.
Some questions:
Q1. Do I need protection pads for the hand rest to prevent discoloration over time? My old MBP 17" would get black-blotchey after a while. Eventually I got the top case replaced under AppleCare and protected it with pads. That was the late 2006 model. Is the construction material the same? Will my nice metal body lose its metallic finish and show dark blotches over time without protection?
Q2. What are the best practices for battery use and sleep? My iMac is on all the time and only the display sleeps. I hear it's not best for the lifetime of the MacBook Pro to leave it connected all the time. Yet I need to run my daily CCC (Carbon Copy Clone) complete bootable backup, which runs at 3:30 am every day. So it seems I need to keep it plugged in all the time. Any suggestions here, regarding both battery charging and also turning it off vs putting it to sleep vs power nap vs leaving it running all the time like I do with my iMac?
Q3. Is the "put hard disk to sleep when possible" meaningful at all for SSD?
Q4. Is there a sleep indicator when the lid is closed? I didn't notice any.
Q5. I notice I can view my iMac's music and TV library and everything plays instantly. That’s just wireless right? Because I have sharing turned on on my iMac I suppose. It seems as fast as if it were on my MacBook Pro though.
Q6. A strategy question: I wonder if I should migrate from Time Machine and carry along years of garbage and wasted disk space, or just install and move things as needed. I'm tempted to do the latter and start afresh. Especially since a lot of stuff is in the cloud already: Evernote, Dropbox, etc. Initial installation of some apps, like Parallels Desktop and Office might take some time, but I bet I would save a huge amount of disk space. Yet the Migration tool which uses Time Machine is supposed to be good.
I guess that's it for now.
Thanks,
Doug

hands4 wrote:
Q6 (Migrate using Time Machine?)
If you don't want to automatically bring over everything, I would use CCC to clone the old system drive and then use that clone to drag the wanted files onto the new machine. I would treat that CCC clone as a read-only archive until you were sure there are no additional files you want to migrate.
I use a combination of CCC and Time Machine to backup my Mac. CCC provides the reliability of simplicity and quick booting should the internal drive fail. Time Machine's incremental backups have saved my bacon several times when a file "disapeared" or I saved a modificaton that I needed to reverse. However the complexity of Time Machine during full restores can be a problem. I have had Time Machine full restores fail at which time I was very happy I had a second backup to fall back on. It is prudent to maintain more than one backup.
I agree completely about using the combination of CCC and Time Machine and it sounds like you and I use it the exact same way, and for the exact same reason. I hae also had Time Machine full restores fail (particularly with Apple Mail) and was very glad to also have the CCC backup.
The only thing I'm concerned about is making sure I grab everything I need for particular applications. For example, I'm not quite sure what all needs to be copied over from CCC to the new computer for Office 2008, which I am still running. It might be easier in that case to re-install certain software.
Thanks,
Doug

New Macbook Pro Retina is pixelated on external monitor

I have recently bought a Macbook Pro Retina Display 13" and when I connect it to my external monitor (Samsung) with a HDMI cable the screen is blurry and pixelated. I have connected my old macbook to this monitor with no problems. I tried adjusting the settings etc and some other tips I found online but nothing has worked. Has anyone else had any luck rectifying this problem?
It's a massive pain as I the monitor is reasonably new and I need it in order to study comfortably.

I have an HP 2311x as well. I'm using an HDMI cable and am not having any issues getting the screen to display. I know you said the cable works with a PC but have you tried a different HDMI cable just in case. It might be worth a try. Other than that, I'm not much help.
The issue I had when plugging this monitor into my MBP retina was that the image was very blurry on the HP 2311x. I almost gave up on using it and was going to just buy a Thunderbolt display but after much research I found a custom firmware update that fixed the underscan/blurriness issue. So be prepared for that if you get the screen to display.
If I can find that resource, I will post it here.
Good luck!

Macbook Pro Retina screen black lines

Hi everyone.
I have had my macbook pro retina since june 2013. I have had two strange experiences with the screen, all of a suddent after the screen went to sleep (on battery) and i turn it on again I get the screen filled with black and gray lines like this
and I cannot restore it to normal without turning it off and on again. I could take a screenshot though.
So I was wondering if you knew what it is due to and what should I do? My laptop is fairly new and I still have warranty.
It was purchased in New York but now I am in Copenhagen, Denmark.
We do not have a proper apple store, but some "Apple stores" which are affiliated with them and they normally ship them to Netherlands for repairing. Should I bring it in and get it fixed? Also I can do that here in DK too even though it was bought in New York right?
Hope someone can help me.

maeishoj wrote:
Should I bring it in and get it fixed? Also I can do that here in DK too even though it was bought in New York right?
Yes. Take it to the store and have it checked out.
Best.

My new macbook pro retina randomly goes into standby mode

My new macbook pro retina randomly goes into standby mode. I have to close the screen and wait a few seconds and re-open it in order for it to come back on.
Sometimes it immediately goes back into standby mode again after closing and reopening the screen. I have checked the battery level everytime, and it has never been below 40% when this occurs. Is this a Mountain Lion issue?

Well I fixed my problem.
I took it into the Apple store. Even without the other two monitors they were able to recreate the problem. One symptom (I had) was that one of the Hot Corners was set to Disable screen saver. If you then put your cursor there, you'd go into screen saver mode. Change the setting to another corner and the problem follows you there.
The Apple person at the Genius bar logged out as me and back in as test and same problem. He tried some stuff and finally said I needed to wipe the drive and reinstall the OS (Lion). I'd only had the machine for 12 hours and had just migrated my data to it, so I didn't mind doing that. I did it at home.
Problem solved.
BUT... then I reinstalled the driver for my EVGA UV Plus 19 (most current drivers) and bingo problem back. Uninstall. Problem gone. I'm now using mini display port to DVI for one monitor and HDMI for the other I think the machine is a bit warmer this way (versus using a USB to the EVGA device) but at least it's not sleeping all the time. Someone might say "it (the heat) is your imagination" or something else. Or someone might say "use the other thunderbolt port for another mini-display port to DVI" but I need that for the LAN... c'est la vie.
Maybe I'll write to evga and see what they say. Maybe they'll fix their driver and/or Apple will fix it.

Have you had New MacBook Pro retina screens crack?

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