Have you had trouble with an itunes gift purchase?

I purchased an itunes gift card for my son. It never arrived via UPS Or USPS. I called to cancel it. It is very difficult to even get through to a real person on the phone line. The recorded messages on APPle contact phone number only refers you back to the website. AFter canceling the gift card, I purchased a gift certificate to arrive in MY email and I would give it to my son. It has been two (2) days and I have not received the etunes gift card. I have spent WAY TOO MUCH TIME ON THIS EFFORT!!!! I will never purchase another card. Frustrated step-mom in Borrego

From whom did you buy the iTunes card? If it was from the Apple Store, did you call their ordering/customer service number (1-800-MY-APPLE)? I can't imagine that unless the line was just busy and was directing to the Apple web site people who didn't want to wait for an agent (and of course it is Christmas time, so it's quite possible that the order lines are jammed). You could also check your order status by going to the web Apple Store and clicking on the Order Status link. If you bought the card through some other vendor, then of course you'd have to check with that vendor.
As to your gift certificate, first check any spam filters on your computer or with your ISP to make sure that the email from Apple isn't being filtered out. Nine times out of ten, a gift certificate that fails to arrive has been caught by an email spam filter. Confirm that there's no spam filter in place that would catch a message from Apple and then try resending. Here are the steps to resend a gift certificate...
1. Launch iTunes.
2. Click on the Music Store icon in the Source pane to go to the Music Store.
3. Click on your account name to sign in to the iTunes Music Store.
4. Enter your password.
5. Click Purchase History.
6. Click the small grey arrow next to the Gift Certificate you'd like to resend.
7. Scroll to the bottom of the detail screen for the Gift Certificate and re-enter the recipient's email address.
Hope this helps.

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