Have you installed RSP yet?

Hi All,
For those of you who do not already know about Remote Support Platform for SAP Business One I suggest you take some time to read up on this
great free (with active maintenance contract) solution from SAP. Details can be found here
RSP has been around now for a number of years and in order to take advantage of its capabilities and to further optimize our customers operations we make it mandatory to use it.
Do you know that:
RSP gives an quick overview of your customer’ installation
RSP automates end to end process of database upload
RSP can proactively detect issues in customer’s installation
RSP can automate fix delivery process
RSP provides central reporting system to partner in order to monitor all customer’s installations
A common question is that RSP is some sort of big brother application, I want to assure you here and now that this is absolutely not the case. As you can imagine in SAP, we take data protection seriously, very seriously and are governed by Data Protect Agreements so your data is secure and confidential.
I wanted to give you some heads up about important changes to support service delivery in SAP Business One Product Support which will begin 1st June 2013. Two important changes will come into effect and I would like to inform you about these that you may take proactive measures to ensure continued non-disruptive support.
If you do not already have RSP installed on your customer system, then please reach out to your support provider; request them to install it for you. Installation takes 30-60 minutes in most cases)
As you know we operate on a SAP - Partner - Customer model. Beginning June 1st it will be mandatory to install, configure & upload the system status report to SAP.
System Status Report Mandatory for support services
It will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc). Failure to upload the SSR to SAP will result in unnecessary delays in resolving your issues and we would kindly urge you to take proactive measures now to avoid this. We recommend scheduling the SSR task to run every two weeks minimum to receive the most recent information. Should you face any issues installing RSP, then please open a support message with the component (SBO-RSP) and we will be happy to assist you.
Database uploads only via RSP
SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases. Please take due consideration of this important change to our processes over the next weeks and please plan accordingly to install, configure and upload the System Status Report to SAP. By being prepared now, it will avoid any delays in the processing of your customer support messages.
I encourage you now to begin a discussion and I will try to answer as many of your questions as possible.
With Kind Regards,
Paul Finneran
SAP Business One Product Support

Hi Dwarak,
The purpose of linking the SAP Business License file in RSP is only to allow RSP reading out the installation and system number of your SAP Business One installation. However you may skip this step while executing the setup wizard and configure it later once you execute the Initialisation wizard.
If you have to enter proxy credentials depends on the proxy configuration itself, e.g. can you browse the Internet only if you applied such credentials into the browser?
Also the proxy settings you may configure it later while executing the Initialisation wizard.
RSP requires an Internet Connection in order to establish connections to SAP's backend and optionally your SAP partner backend via Internet in order to receive lastest RSP Tasks and optionally transfer task results. (Don't worry, no task result will be transferred as long you did not give explicit permission to do so after you reviewed the content)
And just for the Internet connection the proxy settings are required in case a proxy got set up within the environment where remote support platform for SAP Business One got installed.
PS: Please ensure to get latest version and PL of RSP installed (currently RSP 3.1 PL 4). It is in general combatible to all Business One versions.
Best regards
Mario Schoenberg
SAP Business One Support

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Type of SSD Have You Installed???

Hello all - I have a T61 with Win Vista Pro and want to find out from those with a similar configuration, what type, brand and size SSD have you installed? How easy it was and how does it continue to operate.
My current HD is 164g and getting quite crowded and slow...
Thanks... bo1953
T61, 6465, Vista

[Edited to correct typo in text. AG]
Hello,
I have had good results with Corsair, Crucial, Intel, Kingston and MyDigitalSSD SSDs in my ThinkPads. In particular, I have used both a 64GB Crucial SSD and an 80GB Intel SSD in my T61p and they both seemed to work fine. A couple of generalizations:
As hausman pointed out, the latest generation of SSDs operate at faster read/write speeds than the T61-series supports, which is somewhat fixable by installing a modified (non-Lenovo/IBM) BIOS. I have not done this myself, but from all accounts it seems to work well. Even if you do not choose to perform this unofficial upgrade, you can still get a faster SSD that operates at the latest speeds. After all, you might one day get a new computer which fully supports that speed, and you'll be able to re-use the SSD purchased for the T61 in that unit.
Most SSDs are sized for laptop computers (even those which go into desktops) and are the same 2.5" size as their HDD counterparts. However, 2.5" SATA SSDs come in two heights, the standard 9.5mm height and the shorter 7mm height (used for subnotebooks, ultrabooks and other very portable computers).
You might want to consider getting a 7mm high SSD (which sometimes come with a 2.5mm spacer) and should fit fine into the T61's drive bay. There's typically no difference in pricing that I've seen for the two heights, since the SSDs themselves are actually circuitboards which are even less than 7mm high—the only difference is in the plastic or metal shroud which surrounds them.
The reason for doing this is, again, future-proofing: It could be that your next notebook computer only has a 7mm high drive bay, and if you want to re-use your SSD with it, you would need to remove it from its shroud (a warranty-voiding move) and put some kind of insulation around it. If you go with a 7mm high SSD with a 2.5mm spacer, you can just remove the spacer and the SSD will fit into that new computer without having to do any additional work.
Any SSD that you decide on will be faster than any HDD you install in your T61, but with a little extra planning, you might be able to purchase an SSD that will be re-usable for a longer time.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
Deutsche Community Comunidad en Español Русскоязычное Сообщество

Have you installed Source Connect?

Platform: Windows.   Audition CS6.   iLok key registered. Source Connect Standard 3.1 on 15-Day Free Trial.
Here's where I am with it:
The SC software appears to have downloaded correctly and I'm able to see it on the VST listing in my Audition multitrack. I can log into SC. Here are my issues:
1.     Once I log into the SC window, my cursor changes to a strange icon. Sort of an angular infinity sign with a red slash through it, but only within the multitrack window.
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Hi Dwarak,
The purpose of linking the SAP Business License file in RSP is only to allow RSP reading out the installation and system number of your SAP Business One installation. However you may skip this step while executing the setup wizard and configure it later once you execute the Initialisation wizard.
If you have to enter proxy credentials depends on the proxy configuration itself, e.g. can you browse the Internet only if you applied such credentials into the browser?
Also the proxy settings you may configure it later while executing the Initialisation wizard.
RSP requires an Internet Connection in order to establish connections to SAP's backend and optionally your SAP partner backend via Internet in order to receive lastest RSP Tasks and optionally transfer task results. (Don't worry, no task result will be transferred as long you did not give explicit permission to do so after you reviewed the content)
And just for the Internet connection the proxy settings are required in case a proxy got set up within the environment where remote support platform for SAP Business One got installed.
PS: Please ensure to get latest version and PL of RSP installed (currently RSP 3.1 PL 4). It is in general combatible to all Business One versions.
Best regards
Mario Schoenberg
SAP Business One Support

"Only a single instance of this application can run" Have you seen this yet?

Hi -
Please excuse a newbie's ignorance - I've never posted to any forums before :-)
I am using Win7 Professional and IE9 on a well-spec'd HP PC (4GM Ram, dual core, lost of hard disk space etc).
I have successfully downloaded Adobe Reader (install_reader 10....exe @ 703kb) using Win7.
I cannot run this file (I have tried all I talk about here with Reader 9 and with Firefox; all the same errors noted below get repeated)
The error message is headed: "UI_ReaderInstaller" and the text in the message is "Only a single instance of thsi application can run"
The only option given is an "OK" button and leaves one having achieved nothing!
I have never had a previous version of Adobe reader on this PC; this is a first time install attempt.
If I search my PC for "UI_ReaderInstaller" it does not give any results!
Please might someone more competent that I help me out here? Maybe you've experienced this and found the solution? Please might you share your knowledge with me?
Thanks for reading and giving this your attention. It is much appreciated.
Highland D

Hi Ankit
Thanks for taking the troubel to reply. Sorry if I didn't give full information (I thought I had!)
I have successfully doenloaded the intsaller to my PC (see last post and "PScreen 1" enclosed
When I try to run it I get the error described in my last post (see "PScreen 2" enclosed).
I really need your help so thanks again
Highland D

Solaris 10 SMA is dumping core. Have you installed net-snmp?

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Since net-snmp is bundled with Solaris 11, I'm wondering if it is possible to install Solaris 11 packages on a Solaris 10 server (and net-snmp in particular). If so, perhaps someone can provide tips?

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MOVED: Have you installed Vista on K9N Platinum

This topic has been moved to Operating Systems.
https://forum-en.msi.com/index.php?topic=98052.0

In installed FM 7.2 on Vista. It works ... sort of! What I find is that all the normal functionality is there BUT, if for some reason you hold the shift key a little too long (while selecting text for example), or if you hold down a mouse button too long, FM crashes out big time. So, save your work regularly and be prepared for a few frustrating FM crashes. I've tried this combination on only one PC, so I can't verify whether it's unique to my system, but it is certainly repeatable.

Terminal server does not have any installed licenses

Good morning! Faced with a some trouble while configuring Terminal Server (Windows Server 2012 based). I selected licensing mode "Per User" and now I see this message:
“The Remote Desktop Session Host server is in Per User licensing mode and No Redirector Mode, but license server “server name” does not have any installed licenses with the following attributes:
Product version: Windows Server 2008 or Windows Server 2008 R2
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So this is trial using of terminal server - I have 25 days yet but already today I can't connect to server using RDP. There is an error message about absent licensing server. How can I activate licenses in trial mode? Thank you for support.

Hi,
Thank you for posting in Windows Server Forum.
From the error description it seems that your issue caused by setting up different Licensing mode. We need to install the proper RDS CAL on the License server. If the license server has installed licenses of the other mode, changing the licensing mode
for the terminal server may also resolve the issue.
To change the Licensing mode we can use RD Licensing diagnoser or by PowerShell command.
To change the licensing mode on RDSH/RDVH:
$obj = gwmi -namespace "Root/CIMV2/TerminalServices" Win32_TerminalServiceSetting
$obj.ChangeMode(value) - Value can be 2 - per Device, 4 - Per user
Please refer below article for information.
RD Licensing Configuration on Windows Server 2012
http://blogs.technet.com/b/askperf/archive/2013/09/20/rd-licensing-configuration-on-windows-server-2012.aspx
Have you installed License server on Server 2012 and you have RDS CAL of Server 2008 R2?
If that’s the case then first you need to purchase the RDS CAL for server 2012 and then you can configure on server 2012 because server 2012\R2 RDS CAL can work with lower version OS but Server 2008 R2 RDS CAL can’t work on Server 2012\R2.
Please check computability matrix.
RDS and TS CAL Interoperability Matrix
http://social.technet.microsoft.com/wiki/contents/articles/14988.rds-and-ts-cal-interoperability-matrix.aspx
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Thanks.
Dharmesh Solanki

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CC desktop says "You have not installed any applications yet"

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Running Windows 7 Pro 64
How can I rectify this please.
Thanks
Stuart

Found part of the problem.
I had changed the language to English International in the CC desktop application. Changing language from international to north american allowed me to see all the apps.
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With an Iphone 4s you have maps installed but is this with voice guidance? I don't have my own iphone yet but I would use it as a GPS if there is voice guidance on the Iphone

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Started Cloud application this afternoon and got the following message 'You have not installed any applications yet' I have 11 apps installed and have been using them for 4 months. Should I click on install to add them again? If CC doesn't know what is installed how will I get the updates?

Hi Richard,
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HT3678 how do you install the quicktime pro if you have quicktime version 10.2?

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QuickTimeKirk wrote:
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TS4338 I have the font installed and yet, my itunes looks weird. What else can be done?

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I have the font installed and yet, my itunes looks weird. What else can be done?
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Have you installed RSP yet?

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