Have you problems with sound card when playing Netflix movies on MacBook Pro ?

We have been having difficulty playing movies recently and we called Netflix last night. Accrding to their error code, we should re-install sound cards they said. Does this sound familiar to anyone? I'm not sure what to do to remedy this issue? thank you!!

I'm so ****** off that it's been weeks and no solution has been provided for this.  In the middle of video editing, watching quicktime videos, youtube, or playing any games the computer hard freezes with a black screen and looping audio of about 1/2 second.
FIX IT!

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