Have you seen this? Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles

I have a Windows 7 system,
I have a trial version of CS6 extended. It has expired and I don't wish to continue with it at this time. I have a purchased Photoshop CS6 that now will not function. I tried to reload the Application Manager because it says it is corrupt.
When I click on the link provided by Adobe I get this warning from my security software.
Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles
What do I need to do to get rid of the trial version and to get my old CS6 to function again?
Do I need to completely erase PS CS6? Will there be other issues that I should be aware of?
Thanks MC

Max-HP wrote:
…I would think that they would have known already…
If they knew already that their software is returning false positives, they would have fixed it already—if they're on the ball.
Let them know!

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Have you seen this issue?

I have a V480R system connected to a Sun L180 (storagetek L180). I have just REMOVED the original LTO-1 tape drives and replaced them with LTO-3 drives from HP. I did a reboot -- -r and when the system rebooted, my /dev/rmt directory was empty. I have installed the 113277-36 patch for st.conf and the like, but to no avail. I can "see" the tape drives when using Netbackup V6.0 software and attempting the add the devices via the wizard. The robot attaches properly and even shows the three tape drives - but you CANNOT attach the drives. I would suspect this issue to be caused by some fault within the st.conf and the /dev/rmt directory being empty. Have you any suggestions?
Running Solaris 9 with Dec 19, 2005 recommended patch and security cluster.
L180 has version 3.9 firmware.
Netbackup V6.0 Enterprise Server
thanks for the help

I was wondering if you resolved this as I just came across the same issue.
I have sol10 x86/64 on an IBM blade server trying to use a Fiber library with 2 LTO-3 drives.
I can see the library and 2 tape devices with cfgadm -al but nothing gets built in /dev/rmt
Brian.

"Only a single instance of this application can run" Have you seen this yet?

Hi -
Please excuse a newbie's ignorance - I've never posted to any forums before :-)
I am using Win7 Professional and IE9 on a well-spec'd HP PC (4GM Ram, dual core, lost of hard disk space etc).
I have successfully downloaded Adobe Reader (install_reader 10....exe @ 703kb) using Win7.
I cannot run this file (I have tried all I talk about here with Reader 9 and with Firefox; all the same errors noted below get repeated)
The error message is headed: "UI_ReaderInstaller" and the text in the message is "Only a single instance of thsi application can run"
The only option given is an "OK" button and leaves one having achieved nothing!
I have never had a previous version of Adobe reader on this PC; this is a first time install attempt.
If I search my PC for "UI_ReaderInstaller" it does not give any results!
Please might someone more competent that I help me out here? Maybe you've experienced this and found the solution? Please might you share your knowledge with me?
Thanks for reading and giving this your attention. It is much appreciated.
Highland D

Hi Ankit
Thanks for taking the troubel to reply. Sorry if I didn't give full information (I thought I had!)
I have successfully doenloaded the intsaller to my PC (see last post and "PScreen 1" enclosed
When I try to run it I get the error described in my last post (see "PScreen 2" enclosed).
I really need your help so thanks again
Highland D

When you update you iOS, have you seen this error message: not eligible for this build? The serial

Dear Mr. Jobs,
My husband has been an avid supporter of Apple, having purchased a great deal from you over the past many years. Personally, I have been an iPhone user since it was introduced a few years ago.
In July 2010, I stood in line at the Apple Store in the Stanford Shopping Center to purchase the iPhone 4. In February of this year, I tried to update the iPhone and got the 'sign of death'. My iPhone turned into a piece of brick and I was not able to make any phone calls, which at that time, was very inconvenient. I remember having to coordinate a pick up at the airport early the next morning and my phone was dead. Apparently, in trying to update the phone, it corrupted the firmware and I could no longer activate that phone. It was a frustrating experience on the eve that I had to go to the airport and I spent hours trying to see if there is anything that I could do to get the phone back in working order.
The following day, I made an appointment with the genius and my husband and I took the iPhone to the Stanford Apple Store to see if there was a problem with the phone. Without hesitation, we were asked if we purchased the phone overseas. Of course, as Asians, they probably thought that we purchased it in the black market in China. After hearing our response, their next question was whether we hacked the phone. Why would they bring up these issues? Rather than immediately delving into the problem, we found it very annoying that the employees would tried to divert Apple's problem to us. After trying to diagnose the problem, they gave us a new phone and activated it using their in-store computer.
We took the phone home, thinking that the problem had been solved. When we got home, we tried to update the iPhone to no avail. The firmware was corrupted and we had to once again, bring the phone back to the Apple Store in the Oakridge Mall in San Jose. The Apple employee told my husband to go to the AT&T store, as there was potentially a SIM problem. My husband went to the AT&T Store and was told that they couldn't help him, as the SIM was fine. They did, however, replace the SIM so that there would be no issue.
In April, when there was an upgrade to the iPhone software, we once again tried to update the software and was unable to. Once again, the firmware was corrupted and we were forced to take the phone back to the Stanford store. Again, they asked us if we purchased the phone overseas. Why? They could have easily looked at the records, but no, your records are so bad that you are unable to pull it up. That afternoon, we spent four hours at the store, updating the OS on the computer as well as updating the iPhone. They assured us that they solved the problem.
This past weekend, as there was another update to the iPhone software, we were once again unable to update it and were forced to take it back to Apple. Again, we were asked, did you buy the phone overseas. It's very frustrating and annoying to repeatedly get asked that question. After a series of back and forth communications between the genius and my husband, we were told that they didn't know what the problem was. This time, we told them that we would not be leaving the store until they solved the problem. We have an Apple computer and an Apple iPhone, so 'Apple' should find the source of the problem and fix it once and for all. The genius then suggested that we migrate the data from my computer to my husband's computer and try to update the phone using my husband's computer. We didn't accept that answer.
Our genius then asked the help of a second genius and after taking his suggestion, they found that the serial number for my iPhone had been assigned to France Telecom. Once again, they asked if we bought the phone overseas. Why? Please train your employees to not accuse the customers of doing this. Many of us are honest and we take offense to this. In fact, we told them that we purchased the phone from the Stanford Store (where we were at). After looking for the record, they said that we must not have purchased it from them. The onus, then, was up to us to prove that the phone was, in fact, purchased from the Stanford Store. Fortunately, my husband saved the email and was able to show the genius that the phone was purchased from them. How could your records be so poor as not to be able to find our purchase?
After two hours at the store, we were told that we, not Apple Stanford, had to call customer care to resolve the problem. Being that this is an Apple problem, I would have expected Apple to follow up on our behalf. Why is it that the customer has to spend additional time to deal with an issue that was caused by Apple.
My husband has been dealing with customer care, who apparently has escalated the problem to other divisions within the organization. It's been two days and the problem still has not been resolved. In fact, the answer remains that they are not sure how to resolve the problem. Why can't you update your system and redo the record so that I can go on in peace. Every time I try to update the software, I'm afraid that I won't have a working phone. Do you blame me?
This has been one of the worst experiences that I have had with an Apple product and it still is not over. Collectively, my husband and I have spent over 25 hours dealing with this issue both at home and at various Apple Stores. It has been a hassle having to go from place to place, having to sync the phone multiple times, having to update the software multiple times on both the computer and iPhone and ultimately, not having it fixed once and for all. Please let me know how you expect to compensate us for this experience and how and when you expect to fix my iPhone issues.
Mr. Jobs, I know that you expect perfection from your team. This has been a tremendous waste of time for my husband and me and has been a less than stellar experience.
Regards,
Lea Anne Ng

With that one, I'd check on your Hosts file on your PC, Lea.
Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".

How to uninstall only CS6 with the Adobe Cleaner Tool.

Having a problem with Adobe Cleaner Tool. The Cleaner Tool first asks which Adobe programs I want to remove. (I have CS2, CS3 and CS6.) I specify that I want to remove only CS6. The next screen automatically chooses from me to remove ALL Adobe programs and gives me no option to change it. I don't want to remove them all! I specified only CS6. How to do this?

You are welcome, PB.
If you have registered with Adobe, they can tell you the serial number(s) here:
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
Having that backup is one good reason to register.

Photoshop just disappeared from my mac after using adobe cleaner tool.

Photoshop just disappeared from my mac after using adobe cleaner tool. Can i somehow resurrect it to my mac?

The cleaner remover Photoshop and cleans up thing the might have been causing installation or updates problems so you have a clean slate. Now you install Photoshop it should install correctly and update now.

What does the ~ symbol mean next to an event? I have never seen this before but today when I edited a few events this appeared next to the event.

What does the ~ symbol mean next to an event? I have never seen this before but today when I edited a few events this appeared next to the event.

Greetings,
Hm. I've never seen that in iCal. In some other Applications the tilde "~" indicates a restore point or a before / after for a file. My guess is there is a broken cache file in iCal.
Try:
Go to Apple Menu > System Preferences > Language & Text > Formats > Region. Region should be set to the country of your choice. Do not have it set to "Custom" as this can have unexpected results in the iCal window.
If that doesn't resolve the issue:
1. First make an iCal backup: Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
2. Go to iCal > Quit iCal
3. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
--- NOTE: To get to "Home > Library" in Lion: Click anywhere on the desktop and then click on the "Go" menu at the top of the computer screen while holding down the "option" key on the keyboard. You will see "Library" in the menu.
4. Launch iCal and test.
If the issue persists:
1. Go to iCal > Quit iCal
2. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
Home > Library > Preferences > com.apple.ical (There may be more than one of these. Remove them all.)
--- NOTE: Removing these files may remove any shared (CalDAV) calendars you may have access to. You will have to re-add those calendars to iCal > Preferences > Accounts.
3. Launch iCal and test.
Hope that helps.

Have anyone seen this exception before??? setNull() feature not implemented

java.sql.SQLException: [Microsoft][ODBC SQL Server Driver]Optional feature not implemented
Have anyone seen this exception before????? I see this exception when I use the "setNull()" function in the preparedstatement class.

statement.setNull(index, Types.NUMERIC); //works
statement.setNull(index, Types.DECIMAL); //does not work

So a number of my apps (ie., United, ES File Explorer, etc..), which worked a few days ago, are now crashing on start-up or shortly thereafter. Have you recorded this bug and is a fix forthcoming? Anxiously awaiting an update.

So a number of my apps (ie., United, ES File Explorer, etc..), which worked a few days ago, are now crashing on start-up or shortly thereafter. Have you recorded this bug and is a fix forthcoming? Anxiously awaiting an update.

There are a number of threads about this issue on the forum if you want to do a search. Basically, you need to uninstall the latest update to Android System Webview:
http://www.droid-life.com/2015/04/27/apps-crashing-android-system-webview/#more-166266

Have you experienced this audio set-up: Focal Twin 6 Be

Have you experienced this audio set-up for a Mac (no receiver/amp): (pair of) Focal Twin 6 Be & Musical Fidelity V-DAC II

ff

OK, I have never seen this resolved - Are you up to the challenge?

Hey all. I have searched all over the net. Found many users with this problem, and never see it fixed.
The Problem:
One particular website (xenforo.com/community) will load sometimes, but will not fully load most times. It only partially loads. This problem occurs on all browsers (Chrome, Safari, and Firefox) and on two Mac user accounts. I have seen many people with the issue, they are not the same website that fails to load.
The website works fine on other devices (PC desktop, PC Netbook, PC laptop, HTC Evo, and PS3) running through the same network.
on the iMac, I have connected to the network via airport and via ethernet directly bypassing the router with the same results.
I do not have any virus protection installed. I was running Sophos, but ininstalled to see if that was the problem.
I do not or have never had Peer Guardian installed.
I have looked at the activity monitor and see nothing running in the background that is interfering with the network.
I have tried to switch dns servers using google's and open dns. Nothing changes.
System:
iMac
3.06 Intel Core Duo
OS 10.6.7
Internet:
DSL
Modem:
Westell
Router:
Linxsys
Like I said, I have searched and searched. Many people have this issue and don't get it resloved. Is there a fix?
Thanks in advance.

Hmm…try openDNS instead incase. Can you ping the site? Site works for me at the moment. Try another browser, try another user account on your mac.
Does http://xenforo.com work for you?
Does the site open in safemode? (hold shift on startup)
Has the site ever worked correctly? What changes, if applicable, have you made to your browser or mac since the issue began?
Have you tried to go the site without the router in the picture? Connect your mac directly to the modem to test.
Do you have any security software installed on your mac?

Adobe cleaner tool not working.

I'm trying to install illustrator but when it finishes it says it didn't install.
So I try and run the cleaner tool and when i unzip the file, open the .exe file the cmd panel opens and closes straight away. Does the same thing when I try and run it as an administrator.
I'd like to do a clean install of all my adobe software and only install the software I use

If you go to the Programs & Features control panel do you have Illustrator listed there? Which version of Illustrator are you installing? Also I would recommend reviewing your installation logs to determine any errors which may have occurred during the installation process. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Adobe Cleaner Tool

Hi!
I am wanting to install CS5 on my laptop. I have uninstalled CS3 Design Premium and was wondering if I needed to use the cleaner tool before trying to install CS5. It keeps saying on the cleaner tool page that the Windows version is being uploaded but a link to download it never appears.
Will CS5 work without using the cleaner tool??
I need help with this as soon as possible. My desktop is experiencing a hard drive failure so I'm in dire need of getting this placed on my laptop.
Thank you!!

Thank you so much for your fast response Noel!
I will try right now to install and activate CS5 Master Collection on my laptop.
In reply to your other post about the Western Digital. I have one already. It's a great help for keeping files backed up.
It's funny, I had JUST formatted my hard drive and haven't reinstalled anything but my Adobe and MS Office software and a few other smaller applications when I got a warning about the hard drive failure. Something actually goes my way for once. Bit of an inconvience, but it's still under warranty so HP will come out and replace free of charge *does the happy dance* and I can just start fresh again.
All along I thought I had a fan going bad ... grrrrr

Completer wants to make changes. Type in your password to allow this. I have never seen this before and it wants my admin. pw.

I've never seen this request before. I rarely shut down my computer, and when I restarted it this morning, the above is what I got in a small box. I've tried to find "Completer" in help and communities but there is nothing. I don't want to put in my password until I know it is valid. I found on "google search" about Genieno which led me to a link in the Apple Communities. There is nothing in my apps or computer with that name. Anybody know what this is? Thanks.

There should be nothing native to the OS X which would ask for a password
or other information on a restart, unless accompanied by the traditional login
box with your user name.
There are adware or marginal products that could be called malware (bad)
that would impose their presence and some items that could have been
downloaded by accident or through some corrupted free software site; of
those some could ask for and gain permission to go through your Mac
and maybe even run in the background to do other nefarious misdeeds.
You could see if startup in SafeBoot allows you access past that the Completer.
Since I don't have a pile of helpful article links on how to resolve various issues
I'd be looking them up one way or another.
There are some helpful items in the site http://thesafemac.com - see Tech Guides
listed (adware, malware, & performance) plus a link to the adwaremedic page.
Also, Apple support has a helpful page on how to remove adware and other bits:
•Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
Hopefully this helps somewhat.
Good luck & happy computing!

Strange, have not seen this problem addressed yet

When I plug in my Ipod touch, (in any of my USB ports) The pc makes the sounds as if I'm plugging it in, and removing the plug every 2 seconds. When I have Device manager open, it keeps refreshing every 2 seconds. The Ipod works fine on a laptop I have, and works in another laptop thats about 12 yrs old. The pc I cant get it to work on has an AMD 2 gig cpu, and one gig memory. I even formatted my pc, and still get the same problem. BTW, upon looking at my usb ports in device manager, theres no exclamation marks or anything wrong.I'm at a complete loss. I tried uninstalling ITunes, still cant get it to work , Any ideas?

I ask again: Have you tried another cable? Perhaps cable's USB plug connections are slightly damaged. Not enough damaged to cause a problem on most USB ports, but a problem on the ports of your desktop. If you don't have another cable, how about using a cheap USB extension cable http://www.amazon.com/Extension-Cable-Type-Female-Black/dp/B00182CIB8/ref=sr_1_3 ?ie=UTF8&qid=1344538559&sr=8-3&keywords=usb+extension+cable or USB hub http://www.amazon.com/Black-4-Port-High-Speed-USB/dp/B002FFT8Z6/ref=sr_1_7?ie=UT F8&qid=1344538687&sr=8-7&keywords=usb+hub attached to your current cable.

Have you seen this? Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles

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