Haven't bought my phone from Apple outright, can they still fix it for me?

I made the mistake of buying my iPhone 3GS from a shop online, which now doesn't exist.
Is it possible for me to go in the Apple shop and tell them the problem with my phone (power/lock button doesn't work when I click it, but frequently locks or turns off) and can they offer to help? Can anyone help? Thanks.

If still under warranty, Apple will handle any valid warranty claims. If out of warranty, Apple will offer you an out of warranty replacement, cost is US $149. Genius bar appointments are free.

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I bought my phone from apple store they said its sim free but now i insert the sim signal is coming but its showing on screen activation required can anyone help plz

I bought my phone from apple store they said its sim free but now i insert the sim signal is coming but its showing on screen activation required can anyone help plz

If your iPhone is new and you purchased from an Apple (Corporate ) Retail Store then you have to activate after inserting a new carrier sim for first time
See here
http://www.apple.com/support/iphone/essentials/

Hello there,if i will buy an i phone from apple store can i use it in europe(romania)at vodafone carrier?tks

hello there .if i will buy an i phone from apple store .an i use it in Romania at Vodaone carrrirr/..tks

Depends what Apple store & in what country. The UK Apple stores have officially unlocked iPhones, as well as the Canadian stores. There are no officially unlocked iPhone 5's available in the US.

The charger to my daughter's 6 mo. old iphone5 is not working. I need this resolved asap - what is the quickest procedure? I am not near an apple store, but I bought the phone from Apple online. will it have to be mailed off, etc? thank you

the charger to my daughter's6 mo. old iphone5 is not working . this needs to be resolved asap. what is the quickest way to get this replaced or repaired? I understand it's under warranty. I am not near an Apple store, I bought it from Apple online and I am near an AT&T store who is our carrier. thank you.

https://expresslane.apple.com/Issues.action

I want you lock my phone from Apple. Can you ?

i recognize i lost my phone on 7 PM 01 OCT 2014. When i use icloud and Find My Iphone to Lost Mode it. but on the second day they hack my ID and use my phone i can not find it. you can check my ID
How can i believe the Apple System to protect for Apple customer by Icloud, Find My Iphone.. ?

It's only some 13" 2010 models that can handle 16GB... for the 15"+ only 8GB.
Be certain to purchase the correct RAM for your machine. Crucial and OWC are the brands that most of us rely on.
Good luck,
Clinton

I just bought a used MacBook Pro 13inch retina late 2013, which was originally bought in December, but for some reason neither the iWork or iLife suit seem to be free as advertised by Apple. Can I still get them for free?

As the title says, I thought that both suites are supposed to be free. Am I wrong or is there some way to still get them for free?
Many thanks for answers!

If the computer is registered with Apple as new from December 2013, then if you search for the apps to "buy" (Pages, Keynote, Numbers, iMovie, iPhoto, Garageband) in the App store, it SHOULD give you the price as FREE. If it does not, I suggest you contact Apple and ask their advice.
This is what Apple say about eligibility for iWork and iLife for free:
http://www.apple.com/creativity-apps/mac/up-to-date/
The only possible "glitch" in this is that you were not the original purchaser. Speak to Apple and see what they say - they may be willing to facilitate the download for you.

Trying to delete apple info for android phone from apple user can tex me

trying to delete apple information so lphone user can tex my new android

If what Johnathan provided does not do it, then see this support document for help. The final step if necessary is to contact Apple Support. http://support.apple.com/kb/TS5185

Stolen phone/changed Apple ID- can I still locate device using old Apple ID password?

My I phone was stolen months ago- I just now realized it was an ex-boyfriend who knew my phone lock pass code. I know it was him as I started receiving photos in my current phones photo stream as both phones shared the same Apple ID. I recently installed find my iPhone but the only device that showed up was my current one. It dawned on me that he has been able to locate my location over the past months as he probably installed find my iphone on my stolen phone ad was able to locate both my current and stolen (one he is using) devices, ergo my location. I changed my Apple ID password to prevent him from doing this anymore, but now am worried I can't locate my stolen device as it will still be operating off my old Apple ID. Is there any way to locate a device with an old/inactive Apple ID password?

Welcome to the Apple Community.
If you didn't activate Find My Phone before it was taken, it doesn't matter what you do, you won't be able to track it. If you have now changed your password, the person with the phone will no longer be able to track you.

I bought the company unlocked phone from apple store Canada. It was originally loaded with software 4.2 and was working fine here in SaudiArabia. Yesterday I updated with IOS 5.0.1. Now it is showing that sim is not valid. The same sim works in other p

I bought the company unlocked phone from apple store Canada. It was originally loaded with software 4.2 and was working fine here in SaudiArabia. Yesterday I updated with IOS 5.0.1. Now it is showing that sim is not valid. The same sim works fine in other phones.

Here's and update on my problems and here are are some screen shots of the types of problems I've been having since the v5.0.1 update. Keep in mind these are native apps and I have tried the rebuild phone crap many times, nothing helps.
This is screen shot of a what happened when I tried to use my camera one day, both the front and back cameras were all black. I had to power cycle the phone to get rid of this problem. The cameras appeared to be working correctly, I could focus and zoom but it was all black.
Here is an image of what happened when I searched for something in a map. This is after I picked the choice I wanted, the keyboard disappeared but the list didn't. I had to force close the app and restart it for this problem to go away. Who knew five bars on ATT was possible.
And finally this is the messaging app, although you would not know it. I had to return to home screen (after a long pause for it to process the button push) and return to the messaging app. This happens all the time with the messaging app and the notifications sounds drive me crazy. If i'm using the phone, say browsing the web and I get an incoming message its almost 100% of the time the messaging app will screw up. The sound will play at the wrong time or not at all, message will show up in notifications and diasapear in message app or Ill have a problem like this:

Hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india . My phone Accidentally fall in water tub. And now is not working . For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me

hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>

Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

HT1688 My volume down button does not work on my phone and the button on the top of my 4s does not work..I bought the insurance on the phone from apple when. It was new

My volume down button does not work on my phone and the button on the top of my 4s does not work..I bought the insurance on the phone from apple when. It was new

Check the status of your warranty here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Make a Genius Bar appointment to have your iPhone checked:
http://www.apple.com/retail/geniusbar/

I bought this iPhone from Apple Retail Store for the full amount, but it does not work with my SIM card only works with AT&T

Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best Wishes

When did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone.

Calendar and Time showing in arabic but my phone's language is English. I bought my phone from DU in UAE , Dubai. Please help me solve this issue while keeping the Region to United Arab Emirates

Calendar and Time showing in arabic but my phone's language is English. I bought my phone from DU in UAE , Dubai. Please help me solve this issue while keeping the Region to United Arab Emirates

Valentine350z wrote:
while keeping the Region to United Arab Emirates
Not possible, I think. Tell Apple how you feel about this at
http://www.apple.com/feedback/iphone.html

Was anyone able to purchase 2 phones from Apple for a FamilyTalk plan

On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow

Kathy L. Ritzow wrote:
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow
Kathy, I had a similar problem when I went to order two phones from Apple on June 16, I also have a FamilyTalk plan. I had an Apple CSR on the phone when I made the orders. I suspected that both orders had gone threw for the same phone # but the CSR assured me that everything was okay. So I ordered the phones on June 16, they both went to Prepared to Ship on July 3. Then on July 4 one of the orders went back to its previous status, then the email from Apple came on July 5 saying that there was a problem with an order and I should contact AT&T and of course it does not say which order. So I contacted AT&T and it turns out that two orders went in for my wife's phone # even though the CSR said the order was fine and she checked both orders for me. The AT&T rep I talked to on July 5 said he talked to Apple and that I would have to cancel the order in question and re-order the phone for my #. So I ended up putting in a new order with AT&T because of the 7-10 ship rather than the 3 weeks from the Apple site. So the first phone is still Prepared to Ship and the second phone sits in backordered status with AT&T. I wish they would have informed me of the problem right away rather than three weeks after I put in the initial order. So I feel your pain, you are not alone.

Haven't bought my phone from Apple outright, can they still fix it for me?

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