Haven't received envelope to trade in old iPhone

I upgraded my son's old iPhone to the iPhone 6 and signed up for the trade-in program online on 9/20/14. To date, we haven't received anything to send his old phone back. What I've read states I have to do it within 7 days . . . which has now passed . . . but I have no way to send it in. When I call the number listed for more information about the trade-in program, the automated message says everyone is busy and to call back "later". This isn't OK!

candee0512 we'll make sure everything is taken care of for you! Within 1-2 days after the trade is submitted, your info will be validated. At that point, you'll be mailed the shipping info. You can also take the device into any corporate retail location http://bit.ly/3SdsA
AshleyS_VZW
Follow us on Twitter @VZWSupport

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My 5 year old iPod classic will not play on my Yamaha CRX-332 cd receiver but my 3 year old iPhone 3g will. Any suggestions to get my iPod to read the receiver or get the receiver to read the iPod?

My 5 year old iPod classic will not play on my Yamaha CRX-332 cd receiver but my 3 year old iPhone 3g will. Any suggestions to get my iPod to read the receiver or get the receiver to read the iPod? The receiver should be able to play the iPod with a USB connection or with the iPod dock. Neither works with my iPod however both work with my iPhone 3g. The iPod has the latest software. Any thoughts?

If it is a 5-year old iPod, there is the possibility that the receiver simply won't work with the older software (there hasn't been an iPod Classic software update in years). You might try contacting Yamaha support (or doing a google search) to see if it is a known issue. One solution (probably the easiest) is to get a cable that connects a min jack (i.e., a headphone jack) to stereo cables, and just connect the iPod up that way. You eliminate the risk of corrupting the iPod, and it is a solution that should always work. Just use a wall charger to power the iPod.

Can you trade your old iphone in at a apple retail store

can you trade your old iphone in at a apple retail store

Sorry, no.
This is all Apple offers:
http://www.apple.com/recycling/
Not truly a "trade-in" program. Sell the phone yourself on eBay.

HT5622 my new samsung phone will not receive text messages from my old iphone friends and family. I was told that I need to close my icloud account in order to correct this issue but I cannot find a way to close my icloud. Help?

I cannot receive text messages on my new samsung phone from any of my old iphone contacts. I was told that I need to close my icloud in order to fix this problem but i can't find a way to close my icloud account. Help...

You can try changing the password for the Apple ID you were using for iMessage on your iPhone by going to https://iforgot.apple.com. If that doesn't help, you'll have to contact Apple support for assistance: http://www.apple.com/support/contact/.

How do I prevent someone from receiving my iMessages on my old iPhone?

The new owner of my old iPhone is receiving iMessages that are intended for me (by simply "texting" me). People say when they "text" (fellow iPhone/iMesssage" friends), the messages bounce back. Is there anything I can do on my end to prevent this from happening? I have changed my iTunes ID & password... Many thanks!

You need to log turn imessage off on the old phone and change your Apple ID password.
Delete the phone from your profile in https://supportprofile.apple.com if you registered your phone there

Trade in old iPhone?

Anyone know why Verizon puts more value on competitiors' products than it's own? Look at trade-in values for AT&T, other, and Verizon's in house iPhone - $20 difference.
Maybe because they put more bloatware on the items they sell inhouse than their competitors? Feel free to chime in since they haven't given their representatives the answer yet.

Not the difference. You will get at most $250 tops and you will get an on-contract iPhone.

I ordered two iphone 6 devices on 10/1/2014, one has shipped and will arrive tomorrow, the other is still saying ship by 10/24. Others have already gotten their phones and I am still waiting, even received the envelope to send my old phone back for trade

I ordered two iphone 6 devices on 10/1/2014, one has shipped and will arrive tomorrow, the other is still saying ship by 10/24. Others have already gotten their phones and I am still waiting, even received the envelope to send my old phone back for trade in program but still no word on my iphone shipment? What is going on?

Hi Brian1676,
I am sure that you are excited about the arrival of your new phones. I don't blame you! We are certainly working hard to get these out as fast as we get shipments in from Apple. Have you checked your order status' here: http://bit.ly/RjmCUB? This is the most up to date information that we have available. Once the device becomes available in our warehouse, we will ship it out to you. I hope you receive it soon!
JenniferH_VZW
Follow us on Twitter @VZWSupport

To the people who haven't received your iphone 6 Pluses yet, just hit the Apple Store. You'll get it much quicker.

I got shafted during the pre-order even though I ordered on time. I even got bamboozled at the Verizon store after waiting for four hours, and being third in line. At 8am we were all told that Apple sent them absolutely no iPhone 6 Pluses. Wonderful news right. After all this **, I was lucky enough to snag a white/silver 64GB Plus at the Apple store today. They got a late shipment, and received five more Plus models tonight. Needless to say I canceled my order with Verizon today. I would just monitor the Apple store closely for availability at local stores. That's what I did, and scored epically. In the end I got my iPhone 6+ on launch weekend...no thanks to Verizon.

I tried to buy an iPhone 6 Plus in both Verizon and Apple stores and was told that they didn't have any and did not know when they would receive more. I tried to order online at both the Apple and Verizon online stores but could not because my current Loyalty plan is not available for online orders. Next, I called Verizon to place the order with a live rep. After being sent to two different reps and waiting over an hour I finally got to someone that was able to take my order for exactly the color and storage size that I wanted. I received an email receipt confirming my order and keeping my current loyalty plan with the $200 trade in promotion for my old iPhone 5. While I have to wait a month to receive my new phone, I am happy that I will receive the phone that want and get the trade in promotion. I am a patient man

Old iPhone trade in for iPhone 6?

How do I go about the free iPhone 6 with old iPhone trade in? Do I do this in stores? Do I trade in my old one before I preorder? Do I wait until they are available in stores? Can anyone explain this whole process to me?

Thanks so much for asking! We knew this would be a hot topic. Don't trade in your phone before you get a new phone. We don't want you to be phoneless.
You can accomplish with with pre-orders as well as upgrading in the stores.
Beginning on 9/12, for a limited time, customers can trade-in an iPhone 4, 4s, 5, 5c, and 5s from any carrier with the purchase of a new iPhone 6 or iPhone 6 Plus and receive a $200 gift card (iPhone 4, 4s, 5, 5c) or $300 (iPhone 5s).
This can be done at the store or you can submit for the device trade in online at http://vz.to/17tYyaN.
It is imperative that you disable Find My iPhone http://vz.to/1wwKZbR prior to trading the phone in to us to ensure that you get the proper trade in amount.
The trade-in Apple iPhone must be in good working condition based on Verizon Device Recycling Program requirements:
• Phone can turn on and off.
• LCD screen is free of cracks and functioning correctly.
• Phone and connecting ports are free of visible corrosion and water damage.
• Battery is present.
• Phone and charging port are free of cracks and dents, and are not missing any pieces or chunks (not including cords or accessories).
• For iPhones running iOS 7 or higher, the Find My iPhone feature must be deactivated (turned off) before iPhone is traded in. -Tamara

HT5622 I have a Galaxy s4 now and cannot receive text from some of my old iphone contacts.

Please don't hate but i recently changed to a Galaxy S4 from my iPhone 5. I am having a problem receiving text from some of my iphone contacts. I have found a few suggestions online but haven't been able to fix the problem yet. Can anyone help?

Turn off iMessage on the old iPhone.
Call Apple Support to have your phone number removed from association to the iMessage servers.

Haven't received a self-install kit yet.

I upgraded my service on 7/30/15 and I was told I would receive my self install kit in "3-5 days".
Tomorrow is the 5th day and I still haven't received the tracking number, or the confirmation email that it was shipped.
I called customer care yesterday for the tracking number, they said they wouldn't have it for 10 days, which would be after I already have it.
I tried calling again today since my UPS MyChoice dosen't have anything about a label being created or anything being shipped (nor does USPS, or FedEx). Spoke with customer care, she said I need to wait five days. I explained that I have UPS MyChoice, no label was created so I wouldn't have it tomorrow. She pulled up the account and then she said it was coming tomorrow, I asked for the tracking number which she couldn't provide. A few minutes later she then sent another self install kit. Now, if it was definitely coming tomorrow, why would she need to place another order for another kit?
So i'm assuming it was never coming tomorrow?
Can someone look and see if it is or isn't? UPS dosen't leave packages at our house without someone being home. If I have a tracking number they give you a 4 hour window of their arrival time. So a tracking number would be great to have instead of the time frame of between tomorrow and next week sometime...
There should also be a section in the MyXfinity to track and see placed orders like there use to be on comcast's old website.

ryrycun wrote:
As expected. No install kit like they said.
Called again, "should" be here Tuesday.
They failed to mention that they just created another new order yesterday, and chagred me for shipping, when the first one I agreed to, shipping was waved.
I apologize for the trouble you are having with this. I do see that a new order was submitted and is still awaiting fulfilment from our warehouse, from the information that I show here. Can you send me a private message with the address? I will make sure we wave any shipping charges for the trouble. -FC

Haven't received a message yet and it's been 24 hours

I filled in the form to keep my old number before 17:30 but I still haven't received the first text saying the transfer has started. What should I do?

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

Haven't received GCU Welcome Packet

Seems like there are various people who haven't received the Welcome Packet, I haven't seen it in my email either. I activated it around December 23rd. Checked Spam folder, and nothing so far.

Hello komugi,
Thanks for enrolling in Gamers Club Unlocked! Thanks too for joining our forums. Both are great ways to get the most out of your gaming experience with Best Buy.
I am sorry to hear that your welcome packet didn't arrive. You should have received it via email within 2-3 business days of signing up at your local store.
The Gamer's Club status was temporarily removed from BestBuy.com, but we anticipate it will be back very soon. Thank you for your patience in the meantime.
Please watch for a private message from me soon. To review your messages, while signed into the forum click on the envelope in the upper right page corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

24 days but I haven't received my ipad yet!

I have ordered an ipad online on 10/18, I checked UPS website and noticed it out for delivery on 10/21
Then, I told my family to stay home on that day but we did not receive anything. I contacted UPS on 10/22 and they opened an investigation. I went to Anaheim warehouse and asked for my packet on 10/25. Because it was Saturday,it closed soon.However I met a lady,who work there, got out from work. She told me the warehouse closed and come back on Monday. After talking with her, I came back home and felt better. I knew that sometimes, truck driver just follow the intructions. He couldn't leave something expensive like phone or ipad...etc without my signature. He would send the packet back in the warehouse and I had 5 days to get it. After 5 days, the UPS would send back the shipper ( bestbuy). I went to UPS warehouse again on monday 10/27, I could not get my packet because the employee checked my packet that was in an investigation. I had to wait 5-8 days, for bestbuy may be 10days. I have emailed UPS, Bestbuy and asked but now it has been 24days, I haven't received the ipad yet.
I do not care if it lost because it's not my fault
Please let me know How long will it take? and When do you reship or refund it for me?

Hello duyenphan,
I’m usually extraordinarily busy trying to make sure I’m getting to all the places I need to be during the holiday season, while still finding enough time to purchase gifts for my friends and family. Ordering online is a great way to save me some time, but this hardly works if my order never arrives. While rare, lost packages can really ruin someone’s day, and I’m sorry for the disappointment this may have caused.
If an online order is reported to us as missing, we reach out to UPS on your behalf to start an investigation to determine where your package may be. This process may take a few business days to conclude. After pulling up your order using the email address attached to your account, I do see more information has become available since opening this investigation, and I have sent you a private message to discuss this further. You may view by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Online Order - Haven't received a confirmation for xbox one pickup.

I preordered online and did not go to midnight release as I hadn't received my confirmation email. I figured I would get it today, but still nothing. I was going to head over to the store, but I wanted to make sure I wasn't missing anything.
Thanks in advance for help!

Hello ZMCrowell-
I’m sure that you are excited to get your pre-ordered Xbox One system. I’m sorry that you haven’t received a confirmation email yet.
I was able to locate your order and I have some more information for you regarding it, so I am going to send you a Private Message. You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received envelope to trade in old iPhone

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