Haven't Received Gamers Club Welcome Coupons
Hi,
I purchased Gamers Club Unlocked on Monday 3/9/2015, and am a long time member of reward zone. I have checked both my e-mail, and my spam folder and I still have not received my Welcome Coupons. I was hoping to use them this weekend.
How can i facilitate this process?
Hi there epfickle-
Congratulations on joining the Gamers Club Unlocked program. It’s full of great benefits, such as the Welcome Coupons, though obviously it’s only a benefit if you actually receive the email with the coupons!
Typically, that email should show up in about 2-3 business days after you initially sign up in the store, so normally you would have it by now. It sounds like you’ve already taken the step to check your Spam/Junk mail folder as well. I’ve got some additional information for you, so I’m going to send you a private message with those details. To check your private messages, make sure that you are logged into the forum and click on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
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Never Received Gamers Club Welcome Coupon
So I went into BestBuy today thinking the coupon would be attached to my account but it wasn't. The employee said it may take some time but it should be e-mailed to me.
I checked all e-mails and have not seen anything from gamers club. Is there anyway to find the coupon otherwise?Greetings exonerated, and welcome to the Best Buy forum,
You should have received a Welcome Packet after purchasing your Unlocked member, but it would not have attached to your My Best Buy™ account. You were to have been sent an email with a digital Welcome Packet within 2 to 3 business days, and there is a good possibility your Welcome Packet was sorted into your email accounts spam/junk folder.
Since you purchased your Unlocked membership back in November, the coupons in the Welcome Packet you were sent have expired. I am going to send you a private message to go over your account with you and to see what I can possibly do to further assist. You can check your private messages by logging into the forum and clicking on the envelope at the top of the page.
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message -
I recently recieved my welcome coupon for "Buy 2 get 1 free pre-owned games". I see in the fine print however that I cannot use this coupon online and it is in store only. The issue I have with this is that my Best Buy locations have a very poor stock of pre-owned games and there is no way of checking what is in stock unless I go out of my way to travel there. This is extremely inconvenient.
Are there any ways to:
1. Have a Best Buy location obtain a copy of a pre-owned game so that I can purchase it in store?
2. Use this coupon online?
or 3. Check the pre-owned game stock of a Best Buy location remotely?
If not then I feel a bit frustrated and cheated as this coupon would essentially just be bait. Especially since this "in-store only" detail was deliberatly left out of the initial Gamers Club Unlocked description.Hello lenipls,
Coming from a very small city that just happened to have a Best Buy location, I can completely understand where you’re coming from. With that said, I’m sorry to hear that you haven’t been able to utilize one of the coupons you received for joining Gamers Club Unlocked (GCU)! Regrettably, the coupon you reference is only usable in-store, as you've acknowledged.
enuf makes a really good suggestion in regards to heading over to IdeaX. Please feel free to chime in on ideas that you feel would be beneficial for our customers, as we’re always looking for ways to make the program even better!
Please let us know if you have any further questions or concerns.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
When do you receive gamers club welcome packet?
Hello. I was wondering if anyone knows when to expect the gaming welcome packet for signing up for gamers club unlocked.
I joined 2 months ago and while the account does get the 10% trade bonus and 20% off new games, I haven't gotten any emails or regular mail about joining the unlocked clubHello MattSeal,
I hope you’ve been putting your newly obtained Gamers Club Unlocked (GCU) benefits to good use! I’m happy to hear that you’ve been receiving some of the benefits of the program. However, I do apologize as it sounds like you may not have received the Welcome Packet yet, which is a pretty stellar benefit in itself.
The Welcome Packets are usually sent out within 2-3 days of signing up for GCU, so you definitely should have received yours by now. Using your email address on file for the forums, I’ve attempted to locate your My Best Buy membership and I’ve been unable to do so. With that said, at your earliest convenience, please send me a private message including your My Best Buy membership number. Once I receive your message, I’ll look into this further and respond accordingly. To send me a private message, simply click the link in my signature.
I look forward to hearing from you and helping further with this!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Never Received Gamers Club Unlocked Welcome Coupons
Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message -
Havent Received Gamers Club Unlocked Welcome Packet/ Coupons
I signed up (and paid) for it in late may and have been waiting for a while, overall I am very pleased with it so far, except for not recieving my packet.
Hello starwarsfan,
First, as a huge Star Wars fan, I certainly approve of your user name! Thank you both for registering on the forums, as well as for becoming a Gamers Club Unlocked (GCU) member. I’m very happy to hear that you’ve been pleased with the benefits of GCU thus far. However, I apologize as it sounds like you may have yet to receive the welcome packet since joining.
Generally, you should receive the welcome packet within 2-3 days of signing up for GCU. Considering you signed up in May, you definitely should have received yours by now! I’m going to send you a private message with more information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
You’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Haven't Received Gamer Club Email w/ Coupons
I haven't received this month's gamer club digital magazine and coupons.
Hi Chuckwagon,
Both zztoluca and enuf are spot-on here. With the changes to the Gamers' Club Program last November, the @ Gamer magazine and its associated coupons were discontinued for all members. Customers who still had time remaining on their subscription when these changes went into effect continued to receive issues until their original subscription term had expired or until the May 2014 issue, whichever came first. Upon review of your account, it looks like the last issue you should have received was the March 2014 issue.
For more information on the Gamers' Club program changes, I'd encourage you to check out this article:
My Best Buy Gamers' Club Unlocked Benefits
Thanks for your continued interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Haven't recieved Gamers club unlocked Welcome Packet
Hello, I joined gamers club unlocked a week ago on May 31 and have not received the welcome coupons. I have been checking my spam/junk mail and inbox every day but have received nothing . Hope that someone can help, seeing that I am not the only one with this problem.
Hi keyber,
Welcome to the Gamers' Club Unlocked program! Welcome packets typically arrive via e-mail within 2-3 business days of enrollment, so you should have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Did not receive gamers club unlocked welcome email and not appearing in account
I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?
Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Never received Gamers Club Unlocked Welcome Packet
Hey,
Add me to the list of people who have not recieved the Welcome Packet for joined GCU. I joined on 5/25, so it's been about a month. Thank you
Solved!
Go to Solution.Hi MMcCraryNJ,
Welcome to the Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so you certainly should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Didn't receive Gamers Club Unlocked Welcome Package
Hi,
I signed up for the Gamers Club Unlocked program in May and never received a welcome packet. I noticed other posters said it should have arrived within a few days of signing up. Thanks!Hi Ellisker,
Welcome to the My Best Buy Gamers' Club Unlocked program! Like you may have read, it typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you definitely should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
Re: Never received Gamers Club Unlocked Welcome Packet
i never recieved mine either been over a year and was told to contact the store and they had no idea about it. any further assistance?
Hello ScottMeyers,
That's a long time to be without the coupons!
I'll be happy to see what I can do, but I'll need more information. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from your purchase of the Gamers Club Unlocked program.
Looking forward to getting your issue resolved!
Blake|Social Media Specialist | Best Buy® Corporate
Private Message -
I signed up for the Gamers Club Unlocked on Sunday 5/25 and I was wondering how long it usually takes to get the welcome coupons as I have yet to get mine.
Hi fenners and chucked,
Thanks to you both for signing up for Gamers Club Unlocked (GCU)!
As Aaron said above, you should have received your welcome kits by now as they generally only take 2-3 business days to arrive, and I apologize if you’re yet to receive them! To further assist, I’ll be sending you both a private message with further information. To check your private messages, make sure you’re logged into the forums and click the small envelope on the top right of the screen.
Thanks for posting, and you’ll both be hearing from me shortly.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
A lot of people have gotten coupons via email for 50% off a two year subscription to make it $60. I'd love to do this but I never get these coupon emails.
Hello tboth7,
Thank you for your interest in Gamers Club Unlocked. We would love to have you in the program!
Only a limited number of customers were sent an invitation to enroll at a discounted cost, and we do not have the ability to submit or replace these coupons upon request. Thank you for being a My Best Buy member. Please let us know if you have additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message -
It's been 6 months and i still haven't received ANY student discount coupons....
I signed up about 6 months ago to receive student coupons. I used a valid student email ending in .edu and it says email accepted. Haven't received any emails. I've checked spam folder and everything. I signed up again a few days ago and still no emails. None.
What's up with that!?Hello Julesbrasil,
I was disappointed to read that, after confirming your email, you didn't receive your College Student Deal coupons. Six months is a long time to wait for them, so I’m glad you reached out to us for assistance.
After pulling up your Best Buy account using the email address you provided when registering for the forum, I see that you reached out to another one of our support teams for assistance earlier today, and they were able to resend you a link containing your student coupons. If you have not received that though, please send me a private message with your contact information and your .edu email address so I may see what our options may be from here. Please know you may send me this message by logging into the forum and clicking on the blue button included in my signature below.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message
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