Haven't received my $10 GC for preordering Shadow of Mordor.

Preordered it online and picked up on release date, but still haven't received the $10 reward certificate for preordering.

Hi kingofoldschool,
It can generally take up to 20 days for points to officially post to a member's My Best Buy™ account. I used the email address you registered with the forum to review your account, and it does appear that the 500 bonus points for your Middle-earth: Shadow of Mordor pre-order are currently pending. If you do not see those bonus points post by the end of the day on 10/20/2014, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature.
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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I haven't received the Bonus cert for Madden 15 yet or Destiny

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Is there someone who can assist with this issue please? I pre-ordered both and picked them up. I am an Elite plus member and haven't received the $10 bonus for either. I understand Desinty is early, but Madden 15 was a month ago. Can someone assist please?

Hey again tukai,
I've had the chance to review your account and it looks like the points for Madden NFL 15 posted to your account some time ago. If you haven't already done so, I'd encourage you to double-check your points history going back to the date you placed your order. As far as Destiny is concerned though, remember that it can take up to 20 days for pre-order bonus certificates to post once an eligible title has been picked up or shipped.
Thanks for pre-ordering and purchasing both games with us!
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can't understand what's ups doing now........
Location
Date
Local Time
Activity
Fredericton, NB, Canada
12/05/2013
11:15
Receiver assigned clearance to non-UPS broker Shipment is remaining in UPS control
12/05/2013
11:15
Receiver assigned clearance to non-UPS broker Shipment is remaining in UPS control / Shipment transferred to Free Trade Zone or alternate broker per customer request
Mount Hope, ON, Canada
12/05/2013
6:18
Arrival Scan
Louisville, KY, United States
12/05/2013
4:59
Departure Scan
12/05/2013
1:31
Arrival Scan
Mount Hope, ON, Canada
12/05/2013
0:12
Package data processed by brokerage Waiting for clearance
Anchorage, AK, United States
12/04/2013
15:00
Departure Scan
12/04/2013
12:55
Arrival Scan
Fredericton, NB, Canada
12/04/2013
11:14
Receiver assigned clearance to non-UPS broker Shipment is remaining in UPS control
Incheon, Korea, Republic of
12/04/2013
23:35
Departure Scan
12/04/2013
8:25
Arrival Scan
Chengdu, China
12/04/2013
4:18
Departure Scan
12/04/2013
0:19
Package has shipped and the delivery is being scheduled; check for updates later / Forwarded to the facility in the destination city
Chengdu, China
12/03/2013
13:21
Export Scan
12/03/2013
2:10
Package has shipped and the delivery is being scheduled; check for updates later
Chengdu, China
12/02/2013
18:20
Arrival Scan
EPZ, China
12/02/2013
17:40
Departure Scan
China
12/02/2013
0:20
Order Processed: Ready for UPS

Haven't received the $10 promotion for The Witcher 3.

I pre-ordered the Witcher 3 several months ago, and picked it up on release date, but over a month later, the $10 certificate has not shown up on my account.
I'm fairly certain I know what the issue is. Every time I pre-order a game and go to pick it up in the store, my Gamer's Club discount is not applied. I've pre-ordered probably 6-7 games in the past 18 months, and this has happened every time. It usually takes about 20 minutes for the employees to resolve it. Usually what happens is that they end up having to void the transaction and try again, which sometimes works. Most recently, when I picked up the Witcher 3, the same thing happened. Due to a miscommunication between the employees, we ended up processing the transaction at the non-discounted price, and then had to return it and redo it a different way. I'm guessing that, because of the return, it voided my pre-order and the benefits I was supposed to get with it. I can't recall if there were any pre-order benefits with the game (other than the $10 promotion) but I never received any of them.
I pre-ordered Batman: Arkham Knight at the same I pre-ordered The Witcher, and am guessing that I will have to go through this same ordeal again on in a couple of days when I pick it up. I'd like to avoid this in the future, and will likely just start pre-ordering the games online and paying the discounted price up front. I'd like to see if there's anyway I can recover my $10 promotion for The Witcher, and any other pre-order benefits I might have missed out on.

Hi kingofoldschool,
It can generally take up to 20 days for points to officially post to a member's My Best Buy™ account. I used the email address you registered with the forum to review your account, and it does appear that the 500 bonus points for your Middle-earth: Shadow of Mordor pre-order are currently pending. If you do not see those bonus points post by the end of the day on 10/20/2014, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature.
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Still haven't received my redemption code for OSX lion from the up-to-date program. Expresslane no help at all :(

Title pretty much sums my problem up. I have seen other threads on this topic but without actual reslolution.
I have spoken with and e-mailed express lane mac app store people and they have been little or no help, now refering me to technical support...
Please help anyone!
Thanks
G

Thanks for your input DS store.
I have a brand new Macbook Pro 15" 2.2 GHz, and was purchased within the up-to-date OSX Lion free upgrade period.
I use my mac primarily for basic things: Web, music, socialising. If some more advanced programs wont work on Lion yet i'm not really concerned. I do most of my serious business on my beast mode PC
Latest reply from them:
Dear Grant,
Thank you for contacting iTunes/Mac App Store Customer Support. My name is Natalie. I see that you submitted an order through the Apple Online Store for the Lion Software Update for your Mac device, but have not received a redemption code. I understand your concern and I would like to sincerely apologize for any frustration this issue may have caused.
I've done some more research on this matter for you, but I'm sorry to say that the iTunes/Mac App Store Customer Support team has not been able to locate your Up-To-Date claim using the information you have provided. As a result, it looks like the best way to get this taken care of is to contact Apple technical support (there may be a fee associated with the call). To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
As this order was made via the Apple Store online, you might also find help via the Apple Store Customer Support website:
http://www.apple.com/support/store
Thank you again for your understanding, Grant. If we can provide additional help in finding the right Apple Store resource for you, or if you need assistance with the iTunes/Mac App Store, please reply to this message. I wish you the best and hope that you will continue to enjoy the iTunes/Mac App Store.
Sincerely,
Natalie
iTunes Store/Mac App Store Customer Support
GRRRRRRR >:(

Still haven't received code in email for free copy of Mountain Lion?

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mitchwbb wrote:
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Missing Pre Order 500 Points for Shadow of Mordor.

I preordered Shadow of Mordor on 9/19 and picked it up on release date. Purchase point was posted to my account today, but I'm not seeing bonus points pending or posted to my account.

Hi sjc1279,
If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days. Please keep in mind that these bonus points may not appear as pending along side the base points. I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
With that all being said, if you do not see 500 bonus points post to your My Best Buy account within 20 days, then please feel free to send me a private message and I will make sure they are added to your account. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Thank you for posting to the forum and game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

$10 reward certificate for Shadow of Mordor.

I am hoping that the string of errors that I have encountered does not prevent me from getting the reward certificates that should come with pre-ordering Shadow of Mordor. Let me start my adventure with this....
On August 6th, I preordered Shadow of Mordor, along with two other games, on the same reciept. Now, I wanted Shadow of Mordor for my PS4 and the other two for Xbox One. I didn't pay attention and the checkout person made all 3 of them for the Xbox One. After I noticed I told her about the mistake and she assured me that I can still use it for the PS4 version and that my reward certificates wouldn't be affected. Okay, so I bought into that.
When I went to purchase Shadow of Mordor on September 30th I was assured again that it would be okay. Now, I thought I had nothing to worry about....but as I looked at the reciept yesterday I just noticed that the customer service person never used the pre-order credit towards the game....sigh. I didn't notice at the time because I used some reward certiciates, the gamers club discount, and a gift card. I didn't do the math in my head because I was rushing and just got off work.
Is there anything I can do to get the $10? What happens to my unused pre-order credit now that the game has been released? I don't lose it do I? Any help is greatly appreciated.

Hi ZombieSpaceLord,
I greatly appreciate multiple games at Best Buy! I do however apologize as it sounds like there may have been a mix up with which versions of each game you wanted. I’m happy to hear that we were able to get you the correct versions upon the release dates! With that said, it’s understandable that you’d be concerned about the $10 Reward Certificate for pre-ordering Shadow of Mordor and I’ll gladly assist here.
I’ve located your final sales receipt using your email address on file for the forums and I’m going to send you a private message with some specifics about your purchase. Make sure you’re logged into your account and click the small envelope on the top right of the screen to view your inbox.
I’ll be reaching out to you shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Shadow of Mordor Pre-order bonus not received

Never received the $10 reward certificate for the Shadow of Mordor Preorder bonus.

Hi Fettsbounty,
Welcome to the Best Buy forum!
If your pre-order was shipped/picked up within seven days of the games official release (9/30/2014), then 500 bonus points should have posted to your My Best Buy™ account within about 20 days. From everything I can see, your pre-order of Middle-earth: Shadow of Mordor should qualify for the bonus points.
I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ - "Get $10" Pre-order Offer
Thank you for posting and game on.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Hello ZMCrowell-
I’m sure that you are excited to get your pre-ordered Xbox One system. I’m sorry that you haven’t received a confirmation email yet.
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Hi Narducci19 & apurvaas,
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Thank you for your patience and understanding!
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Haven't received my $10 GC for preordering Shadow of Mordor.

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