Haven't received order bonus email and cannot access order

Hello - I preordered Assassin's Creed Unity for PS4 and received my order yesterday, but I haven't received any emails containing my preorder bonus content code. Also, if I try to check the order status, it says In Process and if I try to go to order details I get a blank white screen. All of my other orders work fine.
Any help is appreciated!

Hi jeremy24,
I wouldn't worry just yet -- it can take 24-48 hours for pre-order bonus content to be fulfilled depending on where you placed your order, in-store or on BestBuy.com. For online orders, customers can expect to receive their bonus DLC via e-mail within 24-48 hours of pickup or shipment. For in-store purchases, the code should appear on the final sales receipt at the time of pickup.
If you still haven't received your Over Under Pistol redemption code within that timeframe, then you'll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Thanks for purchasing your copy of Assassin's Creed: Unity with us! I hope you're enjoying the game so far.
Aaron|Social Media Specialist | Best Buy® Corporate
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