Haven't received the $10 promotion for The Witcher 3.

I pre-ordered the Witcher 3 several months ago, and picked it up on release date, but over a month later, the $10 certificate has not shown up on my account.
I'm fairly certain I know what the issue is. Every time I pre-order a game and go to pick it up in the store, my Gamer's Club discount is not applied. I've pre-ordered probably 6-7 games in the past 18 months, and this has happened every time. It usually takes about 20 minutes for the employees to resolve it. Usually what happens is that they end up having to void the transaction and try again, which sometimes works. Most recently, when I picked up the Witcher 3, the same thing happened. Due to a miscommunication between the employees, we ended up processing the transaction at the non-discounted price, and then had to return it and redo it a different way. I'm guessing that, because of the return, it voided my pre-order and the benefits I was supposed to get with it. I can't recall if there were any pre-order benefits with the game (other than the $10 promotion) but I never received any of them.
I pre-ordered Batman: Arkham Knight at the same I pre-ordered The Witcher, and am guessing that I will have to go through this same ordeal again on in a couple of days when I pick it up. I'd like to avoid this in the future, and will likely just start pre-ordering the games online and paying the discounted price up front. I'd like to see if there's anyway I can recover my $10 promotion for The Witcher, and any other pre-order benefits I might have missed out on.

Hi kingofoldschool,
It can generally take up to 20 days for points to officially post to a member's My Best Buy™ account.  I used the email address you registered with the forum to review your account, and it does appear that the 500 bonus points for your Middle-earth: Shadow of Mordor pre-order are currently pending.  If you do not see those bonus points post by the end of the day on 10/20/2014, then please feel free to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature.
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Game on!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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