Haven't recieved Gamers club unlocked Welcome Packet

Hello, I joined gamers club unlocked a week ago on May 31 and have not received the welcome coupons. I have been checking my spam/junk mail and inbox every day but have received nothing . Hope that someone can help, seeing that I am not the only one with this problem.

Hi keyber,
Welcome to the Gamers' Club Unlocked program! Welcome packets typically arrive via e-mail within 2-3 business days of enrollment, so you should have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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  • Gamers Club Unlocked Welcome Packet

    I have not received the Gamers Club Unlocked welcome packet.
    GCU Purchased: 6/8

    Hi bartheke,
    Thanks for your interest in Gamers' Club Unlocked! If you enrolled on the 8th, then you certainly should have received your welcome packet by now -- they typically only take 2-3 business days to arrive by e-mail.
    I've sent you some information, so please make sure to check your private messages when you get the chance. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Never received Gamers Club Unlocked Welcome Packet

    Hey,
    Add me to the list of people who have not recieved the Welcome Packet for joined GCU. I joined on 5/25, so it's been about a month. Thank you 
    Solved!
    Go to Solution.

    Hi MMcCraryNJ,
    Welcome to the Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so you certainly should have received yours by now.
    I've sent you some information, so please make sure to check your private messages when you have the chance to do so. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
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  • Havent Received Gamers Club Unlocked Welcome Packet/ Coupons

    I signed up (and paid) for it in late may and have been waiting for a while, overall I am very pleased with it so far, except for not recieving my packet.

    Hello starwarsfan,
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    Generally, you should receive the welcome packet within 2-3 days of signing up for GCU. Considering you signed up in May, you definitely should have received yours by now! I’m going to send you a private message with more information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
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  • Re: Never received Gamers Club Unlocked Welcome Packet

    i never recieved mine either been over a year and was told to contact the store and they had no idea about it. any further assistance? 

    Hello ScottMeyers,
    That's a long time to be without the coupons!  
    I'll be happy to see what I can do, but I'll need more information. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from your purchase of the Gamers Club Unlocked program.  
    Looking forward to getting your issue resolved!
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Welcome Coupons

    How quick are we supposed to be seeing our welcome coupons from Joining the GCU? 
    I'm most interested in using the coupons as soon as possible.
    Thank you.

    Hi BobSmith007,
    Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
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     Private Message

  • Gamers club unlocked welcome coupon packet ?

    I signed up for gamers club unlocked on 5/24 but haven't received the coupons yet via mail or email. I was hoping someone might be able to help me with this please

    Hi Greellx,
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    Thank you for posting to the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers club unlocked welcome coupon

    Dear BestBuy customer service,
    I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
    Can you help me to deal with this problem?
    Thank you,
    Besar

    Hi besarwicaksono & dimi_dee1,
    Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
    I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Did not receive gamers club unlocked welcome email and not appearing in account

    I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

    Hi mchristy,
    I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
    As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
    How To Register Your My Best Buy™ Account
    Welcome to the My Best Buy Gamers' Club!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Didn't receive Gamers Club Unlocked Welcome Package

    Hi,
    I signed up for the Gamers Club Unlocked program in May and never received a welcome packet. I noticed other posters said it should have arrived within a few days of signing up. Thanks!

    Hi Ellisker,
    Welcome to the My Best Buy Gamers' Club Unlocked program! Like you may have read, it typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you definitely should have received yours by now.
    I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked welcome e mail

    I purchased a GCU membership on 11/6 for $30 during the promotion and never received my welcome e mail. I've waited over 2 weeks since I read that it can take that long to process. I wanted to know what to do next.

    Hello darkmatter00,
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    To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
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    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Never Received Gamers Club Unlocked Welcome Coupons

    Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked.  They ask me the number of my pre-order and to call the digital download department.  Huh?
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    Hello vipersneak,
    I apologize for the delay with your Gamers Club Unlocked benefits. 
    Usually you’ll receive this within a few days of signing up for the program. 
    I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
    Thank you for reaching out to us and I look forward to hearing from you.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

    Hello,
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    Greetings johnnysucco, and welcome to the forum!
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    Thank you for reaching out to us. 
    Derek|Social Media Specialist | Best Buy® Corporate
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  • Haven't received all Gamers Club Unlocked Benefits

    So I've purchased Gamers Club Unlocked back in February, and while I've received new games for 20% off, I didn't receive the 10% bonus trade in credit, 10% off a preowned game, and the two special welcome coupons. I still have the receipts for these transactions. Is there anyone I can talk to help me get these discounts? Thanks.

    Hello aobero4,
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    I should be able to locate any purchases attached to your My Best Buy account, so I will look for that pre-owned game purchase, and I will send you a private message with information regarding that title and the trade-in you had completed.  Please watch for a private message from me shortly.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

    Purchased the card at a Best Buy on 7/19, have yet to receive my welcome email or coupons and was very interested in the B2G1.

    Hello Templin886,
    Thanks so much for joining Gamers Club Unlocked.  It's a great program, and I know you'll enjoy the added benefits to your My Best Buy experience.
    I am sorry to hear, though, that you haven't seen a welcome email.  These typically arrive at the email linked with your My Best Buy account within 3 business days.  I'll be happy to review this and get back in touch with you via private message shortly.
    To check your messages, while logged into the forum click on the envelope in the upper right corner.
    Best regards,

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