Having 0.1Mb broadband is getting very annoying......

Question

I have tried the usual ways of contacting BT re my broadband speed being similar to dial -up.  I e-mailed a complaint on 8th March as we hadn't had normal broadband speed for a number of days.  The download speed of 0.1Mb really was a shock.
I had heard nothing in response to my e-mail, so decided to try to telephone on 9th March and hoped I would not be put through to an Indian call centre.  Unfortunately, Anton was definitely from an Indian call centre.  I explained the problems and he assured me he would be able to help.  After all this he expalined he would carry out some tests and call me back in 10 mins.  He did this and told me he had found problems at their end.  He then asked me to monitor the broadband speed over the next 3 hours as the speed would slowly increase.  He said he would phone back at 10pm.
It took over an hour for there to actually be any broadband available.  Then the speed was still awful at exactly the same as before; 0.1Mb.  I waited all evening and finally gave up waiting for Anton to call me back.  I was awoken at 11.35pm with his call.  I told him the speed had not changed at all and he then told me he would phone the following day.  He said he would phone in the evening.  It is now the next day and nearly 9pm, needless to say there has been no phone call.
I am extremely fed up with BT now and wonder why I am being charged for broadband I am not getting.  I also chose to go back to BT for my calls and frankly I wish I hadn't bothered.  I shall be getting an address from this forum, as there seems to have been a few complaints, and will write to complain as this seems to be the only option left.

Answer 1

if you want you can post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.   
this will give something to compare against at end of 10 training.  it will also confirm the upgrade as modulation should now be 992.3/992.5
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.