Having a BIG problem with iTunes.

I don't usually update my iTunes software all that often, I am of the school of "If it ain't broke, don't fix it" and frankly was satisfied with my current version.  Anyway, to avoid seeing the continuing annoying messages that a new update was availabie, I went ahead and upgraded.  Shortly after this upgrade, iTunes dumped my whole library of over 11,000 songs.  I've restored my library from my Master Music Library, which I update often, on my hard drive.  After a few days, it dumped everything again.  I then restored everything back to the library from the Master Library once again.  This was 2 weeks ago, and everything looked stable and I thought the problem was finally solved.  Well, lo and behold, I go to power up my laptop yesterday and start the iTunes program and it has once again dumped the entire library of songs.   I've about given up and just resort to playing my iPod (160GB, software version 2.0.4), through the iTunes program.  BTW, I never encountered this problem until this software upgrade.  Why is it doing this and how can I get iTunes to quit dumping the whole library? 

hmm if it isnt working with itunes a temporary fix for the new one is download real player go to www.real.com and download the program its similar to itunes but it's wat i was using when my itunes was acting screwy but also try to update your ipod

Similar Messages

  • I am having 2 big problems with itunes match / icloud - i welcome any advice!

    So I finally have all my music itunes match / icloud and for the most part I am satisfied but I have 2 huge glaring problems I can't seem to fix. I emailed Apple and awaiting a reply but not holding out much hope there...
    1. Compliation don't work right via itunes match / icloud - I have a few large compilations albums & they display correct on my local itunes library. I have the tags set right, I have normalized the album artists, made sure my genre's are clean, etc. but when I let this match / upload to itunes match / icloud - my compilations are repeated via icloud many times. I have a large compilations called "singles" & it displays perfect on my local itunes. But via icloud it's listed 5 times. I have tripled checked my tags and reset them again and again. No matter what I do, I can't get my compliation abums to show up just a single time in my icloud list.
    Th problem is now that I am allowing my iphone and ipad's music to be managed by itunes match / icloud, these compliations are showing up on those devices 3-5 times for each. So my album list is one huge jumble of repeated Albums.
    Any advice??
    2. Album artwork missing - On my local itunes, I have good album artwork for all albums, but when I let these match and upload via itunes match / icloud, several albums lose their artwork when displaying or downloading to my IOS devices. So I end up with a lot of blank songs / albums. Also very annoying.
    So, on the whole I like the itunes match / icloud service, but I really wish I could figure out how to solve these two problems. Any advice?

    Stephen Banks wrote:
    1. Compliation don't work right via itunes match / icloud...
    If you have not already done so, I suggest set an Album Artist of "Various Artists" and make sure the "part of a compilation" option is selected in the metadata for the album. See if that helps the display.
    Stephen Banks wrote:
    2. Album artwork missing - On my local itunes, I have good album artwork for all albums, but when I let these match and upload via itunes match / icloud, several albums lose their artwork when displaying or downloading to my IOS devices. So I end up with a lot of blank songs / albums. Also very annoying.
    Do a search on the forum. There are already several threads discussing this issue.

  • I am having a painful problem with itunes 10, everytime I go into the itunes store to search for a song, even if I type one letter in it will instantly launch into search mode and doesn't stop, so I'm unable to find

    I am having a painful problem with itunes 10, everytime I go everytime I go into the itunes store to search for a song, even if I type one letter Itunes will instantly launch into search mode and doesn't stop, so because I can never get past putting in the first letter or two, I'm unable to search and download any songs. I am on the latest Imac Intel core i7 Mac OS X, can anybody help?
    Thankyou.
    Beckyg.

    Having this problem too: IT'S REALLY REALLY ANNOYING!!! Anyone have an idea how to sort this?

  • Please help!!!!!!!! I am having a big problem with my mac

    This is the whole story that has been going on. I posted yesterday and Ray told me to repost and see if someone else can help. Please dont know what to try next.
    Problem with my Imac
    Posted: Dec 27, 2007 7:01 AM
    Click to reply to this topic Reply email Email
    Ive been having a problem with my Imac 10.4. I believe that when my computer was doing the last update someone manually shut it down since then i havent been able to get into my hardrive to start up my computer. I brought it into the apple store the guy at the genius bar told me that he couldnt locate my hard drive and i would have to get a new one. I didnt purchase the new one I went home to see if i can resolve it on my own. I went out and bought a external hard drive and bought a program to fix the hard drive. So now the hard drive pops up on my computer and im able to get into it and i backed up most of my information on to the new hard drive. If now that i can see the hard drive is there any way to repair it so i can start using my computer normally again? Please help
    Re: Problem with my Imac
    Posted: Dec 27, 2007 7:06 AM in response to: Shelomo
    Click to reply to this topic Reply email Email
    In utilities there's disk utility, find your HD, the one you want repaired and run the repair permissions program.
    Ray
    Posts: 12
    From: New Jersey
    Registered: Dec 27, 2007
    Re: Problem with my Imac
    Posted: Dec 27, 2007 7:11 AM in response to: smithrj
    Click to reply to this topic Reply email Email
    I already tried that but I read somewhere else to try that a couple of times. Can you tell me what i should try after that?
    Shelomo
    Posts: 317
    From: Syracuse, New York
    Registered: Jul 13, 2007
    Re: Problem with my Imac
    Posted: Dec 27, 2007 7:18 AM in response to: Shelomo
    Click to reply to this topic Reply email Email
    What's left to do? Does the permissions tell you your HD is OK? Be more specific in what you want to do, I don't understand Shelomo. Post what it is you want done. Because there are many 3rd part applications that may solve your problem.
    Cheers,
    Ray
    MacBook 2GB Intel Mac OS X (10.4.11) iMac 2Gb 2.8GHz 500 w/ 10.4.11 iPod shuffle 1 GB
    Shelomo
    Posts: 12
    From: New Jersey
    Registered: Dec 27, 2007
    Re: Problem with my Imac
    Posted: Dec 27, 2007 7:22 AM in response to: smithrj
    Click to reply to this topic Reply email Email
    I ran repair disk first and it said that there was an underlining error, and i did that before i ran permissions. Will it work after the permissions is finished running?
    imac 20" Mac OS X (10.4)
    smithrj
    Posts: 317
    From: Syracuse, New York
    Registered: Jul 13, 2007
    Re: Problem with my Imac
    Posted: Dec 27, 2007 7:42 AM in response to: Shelomo
    Click to reply to this topic Reply email Email
    Repair permissions, if it tells you OK, your OK. No more to do.
    Hope all goes well,
    Ray
    MacBook 2GB Intel Mac OS X (10.4.11) iMac 2Gb 2.8GHz 500 w/ 10.4.11 iPod shuffle 1 GB
    Shelomo
    Re: Problem with my Imac
    Posted: Dec 27, 2007 8:18 AM in response to: smithrj
    Click to reply to this topic Reply email Email
    ok, when it finishes repairing can i send another message to you if this doesn't work maybe you might have another idea what to try? Thanx again
    imac 20" Mac OS X (10.4)
    smithrj
    Shelomo
    Posts: 12
    From: New Jersey
    Registered: Dec 27, 2007
    Hi, ok so it finished running the reapir permissions and that came out ok, when I ran repair disk we got errors and the errors said ivalid record count, volume check failed, the underlying task reported failure on exit, 1 volume could not be repaired because of an error. Do you have any idea what I can try now. I really dont want to have to get a new hard drive put into my computer. Thank you
    Shelomo
    imac 20" Mac OS X (10.4)
    smithrj
    Posts: 317
    From: Syracuse, New York
    Registered: Jul 13, 2007
    Re: Problem with my Imac
    Posted: Dec 28, 2007 5:37 AM in response to: Shelomo
    Click to reply to this topic Reply email Email
    Shelomo, I don't know. Post the whole report using cut and paste and someone will jump in and help figure this out.
    OK
    Ray
    SOMEONE PLEASE HELP ME!!!!!! Thank you very much
    Shelomo

    What program did you use to fix the internal hard drive? What repairs did it report making? More crucially, if repairs were reported, did you re-run the utility until it reported no problems found? It's possible for one set of problems with a drive to mask others.
    If you have about 5GB or so free space on the internal hard drive, you can use your OS X Install disc to perform an Archive and Install to recover from the failed Software Update. When the computer restarts, download and run the OS X Update Combo 10.4.11 (Universal). When the Mac restarts after that, run Software Update. During all this, make sure nothing interrupts or shuts down the Mac! Note that the first start after each of these updates will take significantly longer than subsequent starts, so be very patient.
    How did you back up your internal drive to the external one? Did you just drag things over in the Finder, or did you use a utility such as SuperDuper! or CarbonCopyCloner? Does the external HD show up as a bootable volume in System Preferences > Startup Disk, or using Startup Manager?

  • I am having alot of problems with itunes, including a "connection timed out" error CONSTANTLY. Any suggestions?

    My iTunes has always been a huge pain no matter what ive done. It runs slowly in general, freezes up every now and then, and when trying to restore my iPod touch 4g, i need to download a software update, which is impossible, due to the fact that every time i try i get a "Network connection timed out" message. I have also had the issue of my account locking me out twice now in a very short period of time, and i have no idea why. It says for security reasons, but ive changed passwords and everything.
    I would like to know if an update is comming soon to make things smoother, because ive long since lost patience with iTunes.

    If you are getting a network timeout error when downloading an iOS update then try temporarily turning off all your firewall and antivirus software until the download has completed.
    In terms of whether an update is coming, we are just fellow users on here so we won't know when the next update might be, and what might or might not be in it.

  • Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

    A little over a year ago I signed up for iTunes Match thinking it would be an excellent way to free up some space on my drive and save me some time by providing access to all of my music on my phone/ other devices. About 100gbs was uploaded without incident. I deleted that music from my drive thinking that iTunes match is like any other cloud based service. In August my subscription came up for renewal. In August I had also switched debit cards. The auto-renew failed. I received notification of such and then went to update my new card information with the account. The card information updated successfully, but when i then went to update my iTunes Match I would receive the error message #5002. So I called customer support. They politely agreed to rectify the situation and that I was not the only customer to face this situation, but said it would require contacting engineering to get a hard fix since in order for an account to renew a subscription they have to purge the library. This is fine because all of your iTunes account purchases are already backed-up. But it is not okay, if you have any other 3rd party music in your library. All of the 3rd party music I had uploaded from old CDs, converted LPs, or purchased through other online vendors would have to be deleted in order to renew my subscription. Engineering replied that there was no work around. This has left me at a weird impasse with customer support with no resolution. The music is just sitting there. I'm gladly willing to pay to renew my subscription, but because of bad engineering, deceptive advertising, and what I'm guessing is a greedy internal policy regarding 3rd party media, I stand to lose the couple thousand bucks just by being a loyal Apple consumer and choosing to use their product over alternatives in the market like Google Play. The morale of the story is this: ITUNES MATCH IS NOT A REAL CLOUD BASED SERVICE EVEN THOUGH IT IS ADVERTISED AS SUCH.  Think twice before you sign up!  

    Hello Michael, I've been reading many of your splendid replies so perhaps you can help me as I can't seem to find the exact solution to what should be a simple problem. I got a new iPod Touch recently and after spending almost 3 hours on the phone with Apple today we discovered my account was so old it hadn't synched up correctly with Apple's new data requirement so an Apple manager was connected to me and eventually we solved several issues which I won't bother going into here. However, at some point in all this I saw Match show up and music from the iCloud was seemingly downloaded onto my new iPod. I was surprised to see this as I thought I'd done away with Match long ago, but with the new version of iTunes which eliminated over 300 playlists and all of my music from iTunes when it updated to the newest version last week, I suppose anything is possible.
    What I want to do now is simply to be able to put my own music back onto my new iPod and ignore everything related to Match hoping it goes away and never returns. So I followed the online instructions to turn off Match, and now iTunes and my iPod say I need to subscribe to iTunes Match...but I still cannot download anything onto my new iPod and the 15,000 plus songs that appeared to be downloaded earlier when on the phone with an Apple manager are also no longer available. BTW, my Match subscription should be paid for, but I can't even figure out how to make sure it never gets updated again as this is nasty business scrubbing all 3rd party music off our own devices. Yuk. But can you help me please? Thus far, this experience with this new iPod Touch and the new iTunes 12.1 is the worst experience I have ever had with Apple and I own many Apple products.

  • Having a big problem with my 6 day old macbook, please help!

    My macbook was working fine, I haven't had much of a chance to install the hardware that came with it until tonight though. I was starting to install the first disk that came with my macbook, when I saw that it would take over 3 hours to install. SInce I need to go to bed early I decided to cancel and figured I could start tomorrow after work.
    Well, I turned my mac back on to see if it was still alright, and my mac hd is missing off the desktop, it doesn't even show the main toolbar/taskbar that's across the top of the screen unless I'm in safari. A message keeps coming up that says spotlight quit unexpectedly. I tried hitting all three options (ignore, report, and restart) different times and the window still keeps coming up.
    I put the disk back in my computer to see if I could just start to install it again but the computer isn't even recognizing that there is a disk in there.
    PLEASE HELP ME!! This is a brand new computer and I can't afford for it to break.

    I hope you invested in AppleCare. It extends your warranty for three years and also gives you three years of phone support. MacBooks come ready to use, as far as I know. The discs that come with it contain software, not "hardware" are provided in case of problems. Take your MacBook back to the Applestore and they will take care of the problem. If it is unfixable, they will replace your MacBook, but you only have fifteen days, after which, they will repair your MacBook, but not replace it (unless it is totally FUBAR) Your sales person should have explained all this to you. Good Luck, and welcome to Mac world.

  • Having a major problem with iTunes!!

    My nan decided to use my laptop as I got a new one and it was better than hers. My old iTunes library was on there and she deleted all the files and the content on both the library and the laptop. She then logged into her apple ID account through itunes but none of her tracks are coming up. She has recently bought songs from her phone using the same iTunes account and it's not coming up on the library. I told her that she could have deleted all her files as well as mine and recent purchases might not even be on there. I don't exactly know what she's done and I think she's completly messed up her account :/
    If anyone could help me out with this and whether you need more detail about this as its a bit conplicated and confusing. She doesn't know what she's deleted; she just deleted everything from all the files to make the computer "brand new". She obviously has never heard of a factory reset.
    Thanks and I hope you can help!
    because i am posting this through my account - the apple product i have selected has nothing to do with this question
    she is using a windows laptop not a macbook

    Hi saff.tropical,
    Happy Holidays!  Congratulations on the purchase of your new computer. It's nice of you to pass on your old computer to your nan.  If I'm understanding your question, your nan has an older Windows notebook computer, your newer Windows notebook computer, and an iPhone -- is that right?
    The first thing I would suggest is that she create a new User Account on the notebook computer you just gave to her.   Next, if she doesn't have a backup of her iTunes music library from her old computer, she should create one on an external drive.
    Finally, she can copy the music from the external drive to her "new" computer.
    I'll include some resources below that will explain this in a little more detail.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    http://support.apple.com/en-us/HT203206
    Create a new user account
    By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
    Choose Start > Control Panel.
    Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
    Select "Create a new account" and follow the instructions to set up the account.
    Once you create the new account, choose Start > Log Off.
    Log in to the new user account.
    How to move your iTunes library to a new computer - Apple Support
    http://support.apple.com/en-us/HT4527
    Before you begin
    Make a new backup of your iTunes library or update your existing backup before you move it. Even if you already have a backup of your iTunes library, this step makes sure you capture any changes and makes the process easier.
    Migration
    If you want to move your library to a new Mac, you can migrate your data from another Mac or a PC. If you are replacing your PC, you might be able to use Windows Easy Transfer. This option might be slower than other options, but it's more thorough.
    Use an external drive
    If you're using this method on a Mac:
    From the Finder menu, choose Preferences.
    Make sure that the boxes next to "External disks" and "Hard disks" are enabled.
    Part 1: Install iTunes
    Download and install the latest version of iTunes.
    Part 2: Move any new content
    If you’ve used iTunes on your new computer, move your media to a new folder. This will keep anything you added to your new computer separate from your old library. These files can be added back to your library in Part 4.
    Move your iTunes Media folder (Mac)
    Move your iTunes Media folder (Windows)
    Part 3: Copy the iTunes backup from your old computer
    To copy all of your media files, including the library file that holds all your playlists and other settings, to your new computer:
    Locate the following folder on your new computer.
    Mac: Choose Go > Home from the Finder menu bar. Double click the Music folder.
    Windows XP: Navigate to \Documents and Settings\username\My Documents\My Music\.
    Windows Vista: Navigate to \Users\username\Music\iTunes.
    Windows 7 and Windows 8: Navigate to \Users\username\My Music\iTunes.
    Drag the iTunes folder in this location onto the desktop.
    Mac: From the Music folder to the Desktop:
    Windows: From the My Music folder to the Desktop:
    Locate the external drive on your new computer:
    Mac: On the desktop.
    Windows: In My Computer or Computer.
    Double-click the external drive icon to open it.
    Drag the iTunes folder from your external drive to the Music folder (Mac) or My Music Folder (Windows) on your new computer. The transfer might take a while if you have a lot of content.
    Mac: From the external drive to the Music folder:
    Windows: From the external drive to the Music library:
    Open iTunes.
    You've now moved all of your music, playlists, and other information—including play counts and ratings—from your old computer to your new one.
    Part 4 (optional): Add back new content
    Copy the iTunes Media folder you created in Part 2 into the "Automatically Add to iTunes" folder inside the iTunes Media folder you copied in Part 3. iTunes will automatically import the content.
    Use iTunes in the Cloud
    If you don’t have a backup of your iTunes library and your old computer is unavailable, you can download past purchases made with your Apple ID through iTunes in the Cloud.
    If you have multiple Apple IDs, you might find it easier to transfer purchases from a device after authorizing your new computer with your Apple ID.
    If you previously subscribed to iTunes Match, you can turn on iTunes Match once your new computer is authorized.
    After you transfer your library
    If you plan to stop using your old computer, deauthorize it by choosing Store > Deauthorize This Computer from the iTunes menu bar.
    If you used iTunes on your old computer to back up your iOS device, back up your devices on your new computer or manually transfer the backups from your old computer. Learn more about creating and deleting iPhone, iPad, or iPod touch backups in iTunes.
    If you used iCloud with your old computer for syncing, set up iCloud on your new computer.
    If you will continue to use your old computer, recreate your iTunes library. This prevents an iOS device from seeing the old computer as the new one because of the old library files.
    Last Modified: Nov 10, 2014
    I hope this information helps ....
    - Judy

  • I am having a big problem with entering search terms in Google

    Here is the problem. I enter several search terms and do a search. So far, so good.
    After I am finished clicking on one or more links I return to the Google search page to do a new search.
    Since most of the words are the same, except the last one or two, I backspace over the old words and start entering the new ones.
    Then very strange things happen much of the time.
    1. It may restore the old words (the ones I already backspaced over and erased) and put my new words behind the old ones.
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    It seems very strange that words that had been backspaced over (erased) magically reappear as if I hadn't removed them.
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    What is the problem?
    Does send work?
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  • I'm having a strange problem with itunes Match (as do many apparently)

    In several instances, I have individual songs within an album that has been matched that are showing as ineligible. How to fix? I have two Apple IDs authorized on my computer (my wife's and mine) but that shouldn't explain individual songs that have been purchased as a part of an album not being eligible. All my software is updated. Fairly irritated by this and have been doing the usual solutions: updating iTunes Match, individually trying to add to iCloud, restarting iTunes…any help would be appreciated.

    There are two ways to "fix" it:
    1. Ignore it. Really - it's not hurting anything. You can just turn off the column that shows whether it's matched or uploaded, and you won't see it anymore.
    2. If these are songs that you purchased from iTunes, you can delete your current track (make sure you check the option to delete from the cloud too, and obviously make sure you have a backup copy just in case something goes wrong) then go to the iTunes store, into the "purchased" section, and redownload the purchase. The newly downloaded version will then match. (But do not try to jump between AppleIDs - you'll end up locked out for 90 days).
    For songs that you did not buy from Apple, the only option is to ignore it. Matching is imprecise, Apple can only compare against what's currently in their store and that may have been re-digitized or reprocessed in some subtle way that means it's no longer the exact same edition of the song that you have - even though to your ears and eyes they are identical.

  • Problems with iTunes on a new Macbook

    I recently switched from a PC to a Macbook AIr.  So far everything has been going well except for that I'm having two big problems with iTunes.  The first is that only the songs I have purchased on iTunes showed up on the new computer.  The songs I imported from CDs as well as all my playlists have vanished.  The second problem is that everytime I try to watch a tv show or movie that i previously purchased on iTunes i just get a black screen that seems to be loading.  However the show or movie never starts.  This is very frustrating and I was just hoping that maybe somebody had this problem before and would have some tips about how to fix these problems. Help!

    Your personal data will not just appear on your new computer. You must put it there by transfering it from the old computer. These Apple KB articles will help you:
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    http://support.apple.com/kb/ht4889
    http://support.apple.com/kb/HT4527
    http://support.apple.com/kb/HT2519

  • Having big problems with Creative Zen Micro Photo!! I need much urgent help!

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    I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

    Might try this:? http://forums.creative.com/creativel...mp=true#M95059

  • Having connectivity problems with itunes

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    This forum is for troubleshooting compatibility issues between Macs and Windows. Please post your question in the iTunes discussions:
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  • What is the problem with Itunes 11.0.1.12 and adding music to the Library?

    What is the problem with Itunes 11.0.1.12 and adding music to the Library?  I had no problems when I updated, just had to get used to the new format and appearance.  Added a few albums here and there, and then today I can't get anything in the Library.  I've always just dragged and dropped my music with no problems.  I've had an Ipod for the last six years and never encountered any big problems with Itunes or my various Ipods.

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    I've recently started having a few problems with iTunes, and was wondering if anyone could offer advice on how to go about fixing them.
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    I'm not sure if this came about after upgrading (i don't remeber if i upgraded iTunes recently or not).
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    4.6.0.2   Windows XP Pro  

    I do not mean to be rude but considering the problem, What is your computers RAM Memory capacity if you are close to the maximum this could be part of your problem, also do you do disc clean up and defrag. regularly? there is also another facility that might help and that is a registry cleaner (do not start thinking massive outlay at this stage. The disc clean up and defrag should be part of your computers tools) The registry cleaner is available until later this year as a free item (Beta) from Microsoft. If you are fully clear there are all your 'cookies' clean out every day preferably 2-3 times per day they do mount up and take up disc space.

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