Having a problem downloading an app from adobe cc exhange panel

I am having  a problem downloading an app from adobe exchange panel.  It allows me to log in but then just keeps trying to download.  it looks a little like a bicycle wheel turning and turning
Elizabeth

Adobe aren't much help either. What you have to do is open a web case with the Adobe support team.
I've been waiting since 25/09/09 for them to reset my account which is what you have to do to get it working again.
I know this isn't much help but its a start.
Hopefully it works for both of us if they ever reset the account.

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