Having a problem signing in to the cloud today
Here is what is happens when I sign in
If I enter the wrong password I get this:
correcting the password results in this
I can sign in to Adobe.com web site Photoshop family feedback this forum and Adobe Creative Cloud web site?
Similar Messages
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I am having a problem updating itunes to the latest version on my windows xp i get the error message 126 and the banner that says this application has failed because MSVCR80.dll was not found. anyone have a fix suggestion? thanks
Click here and follow the instructions.
(98724) -
I just signed in for the cloud but I was mistaken and gave the wrong email is it posible to change the email ?
Follow the steps below. After several chat conversations with Adobe, this is what I think has fixed the issue. In the end, it makes sense, specifically the permissions settings. Mine were set to Read-Only (Step 4) which would mean that when I log in, it is not able to save my information to the neccessary files. My CC Account was logging off every day before. After following these steps, it has been 24 hours and I am still logged in. Its worth a try if you are having this issue. Note: this is for windows only.
Navigate to C:\ProgramData\Adobe.
Locate SLStore folder.
Right-click the SLStore folder, and choose Properties.
In the Attributes section, deselect the Read-Only option.
Click Apply, and then click OK to close the Confirm Attribute Changes dialog box
Again, right-click the SLStore folder and choose Properties.
Click the Security tab and set permissions.
•Administrators: Full Control
•Power Users: Everything but Full Control and Special
•System: Full Control
•Users: Read and Special
Click Advanced, and, if asked, accept the User Account Control (UAC) elevation prompt.
Click the Owner tab, select Administrators, and click Edit.
Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
Click the Permissions tab and click Change Permissions.
Select “Replace all Child Object Permissions with Inheritable Permissions from this Object”. Click OK, and then click Yes.
Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.
Then navigate to C:\Program Files (x86)\Common Files\Adobe.
Locate SLCache folder and delete the complete contents of the SLCache folder.
Hit Window+R to bring up the Run Window, type %appdata% and press enter.
Click on Appdata in the address bar.
Then navigate to Local\Adobe\OOBE folder and delete the OPM.DB file. -
My iPhone is using my work email to sign in to the cloud, but my apple id and password are with my "personal" email address. I can't get rid of my "work" email address on my iPhone 4S
Hi Sister Kate,
If you change the Apple ID you are using on an iPhone or other iOS device, there are several places you need to change it on the device. See this article -
Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
Best,
Brett L -
I upgraded to Mountain from Snow and find that there is now a problem adding iphoto to the cloud. I have iphoto '08,version 7.1.5. Tried to follow one poster's advice and upgrade to 9.1 but I need 9.0 first and I can't find that. suggestions? thanks!
You have to buy iPhoto from the Mac App Store.
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I am having a problem opening images in the Editor from iPhotos into photoshop elements
I am having a problem opening images in the Editor from iphoto (on my macbook pro) to the photoshop elements
What exactly is the problem? What happens when you try, and how are you trying to do this?
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problem with updated find my iPhone (FMi) app: when I attempt to open the FMi app, it tells me that I need to be a registered developer and run iOS7 to do so; is anyone else having this problem? I got the app as a regular update to my existing FMi app which worked great.
The problem is being reported in the news media, yes. Apparently someone at Apple jumped the gun and uploaded the update before it was ready. They'll probably issue another update shortly, I would expect, but you can go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If you have a backup copy of the older version of the app, remove the newer version, restore the old version to iTunes on your computer, and resync.
Update: Well, that was certainly quick. As of a short time ago, various sites are reporting that the Find My iPhone app is no longer displaying the previous error message. If it still is for you, delete it from your iPhone and re-download from the iTunes Store.
Regards. -
Hello, both my iphone and my ipad are work related and I signed up for the cloud when I recieved my new iphone.
I can not remember my icloud password and my ipad is blocked because I need to confirm my cloud password. any help you can provide would be appreciatedI for one at least am not experiencing Wi-Fi dropping on iOS 6.
Try this..
Tap Settings > General > Reset > Reset Network Settings
You may need to enter your network password.
Then restart the devices.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
And try turning off your router for about 5 minutes, turn it back on. -
HT204406 Why am I having trouble accessing complete audiobooks from the cloud.
Why am I having trouble accessing complete audiobooks from the cloud.
Audiobooks are currently a one-time only download from the store, so you will need to sync them to the iPad from your computer's iTunes if you want them in its Music app
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Anyone have this problem: I can sign on to the cloud from my iMac but not from my pc.
This is probably not strictly speaking the forum for this question but I am hoping to get lucky here. I cannot get to the cloud on my studio pc, altho I can get there on my home office iMac, so the problem is with my studio computer. That pc will allow me to surf the web and link to other sites that require pass words but not my Adobe Cloud account or my DAZ3D account. I am not very knowledgable when it comes to how computers work, and am hoping this is a problem that someone out there will recognize and be able to point me in the right direction. Thanks.
Hi Xfitz,
My first thought would be browser security settings. The web address for Creative Cloud is https://creative.adobe.com/ Note that the address is https versus just http - the s indicates its a secure site. Do you get any kind of warning or message when trying to Creative Cloud or Daz on the customer? What happens when you try?
-Dave -
I really need HELP!!! I have a laptop that runs with windows vista, and I have been having issues trying to get it to download the new version of itunes that would be compatible to the new version of ios 7 that I have already updated on my ipad. I have downloaded this three times, it shows that the download is complete, but when I connect my ipad to my laptop it is still telling me that I have to download the new version again and it will not sync with my ipad until I do. Does anyone else have this issue and can anyone help me figure out how to correct it? I would be most grateful!!
sign out from the creative cloud and then sign back in
Sign in, Sign out | Creative Cloud desktop app -
Having Trouble Downloading After Effects VIA the Cloud.
So I purchased Adobe AFter Effects through the cloud on a month to month basis. I had just finished the free trail and decied I needed to download it.
I then dowloaded the free trail of Creative Cloud just to see how the layout was etc. Then I purchased After Effects on Creative Cloud.
After I recieve my e-mail telling me my purchase had gone through etc etc. I logged in to Creative Cloud and tried to download AE.
The Adobe Apllication Manager window opens and I selected After Effects again but it doesn't do anything? On the left side (where it should say download or try) it says Up To Date.(picture included below).
I checked my computer just to make sure it hadn't downloaded and it's not there. I have a feeling this whole issue has to do with the free trail I was on?
Anyway, it's Saturday and Adobe's phone support is not open and I'll be wasting two whole days of my month to month plan if I can't get it downloaded
Anyone have any ideas as to what I'm diong wrong here, or what I should do to resolve the problem??
Thanks...Log out of AAM, clean the SLStore folder as expalined here:
Error "Licensing has stopped working" | Mac OS
Sign back into AAM and then launch the apps to confirm the license agreements and finalize the activation.
Mylenium -
In CC Preferences|Account here is an option to sign out from the Creative Cloud. What happens? Is it permanent? Does it restart upon re-boot?
You can sign out, and you can sign back in. If you stay signed out, it might be a problem when the Adobe bot comes by to check your subscription (not sure), so staying signed in is probably the best policy.
Signing out allows you to install the CC apps on a second computer. But I haven't tried that yet. -
Anyone having repeated problems trying to install update cloud applications?
I have always seem to have a large proportion of my CC updates fail with "Installation Failed". Not sure if this is bandwidth related even getting the cloud app to update has been very hit and miss. It seems worst when there are new apps/update batches.
It's currently failed on 70-80% of the updates. If I go on a couple of days after a launch it will probably go down to about 30% and then eventually it will let me finish, but it takes ages...
It will occasionally ask to close dynamic link manager when it isn't showing as running in Taskmanager.
It isn't bandwidth this end I have 50-70Mb sec at the moment.
I tried the chat support, but they say they cannot support it, have to speak to phone support, which from experience takes ages to talk to someone who doesnt know the products and is on a really bad line, with poor english skill in the far east.
I am on win 8.1, is it just the system can't cope or is there a solution anywhere?unless you have an error number or more specific message, you can only get general help, and from your description of an erratic problem, it sounds like a connection problem.
so, use a wired connection, or update manually - http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html -
HT4759 When I sign in to the cloud I get a message saying "server error
When I attempt to sign the cloud, I get a message that states I cannot sign in because of a server error. What to do?
Found this solution for Windows 7 and it works for me.
1) Click on Start
2) Type cmd and press enter you will see a new window
3) type "netsh winsock reset"
4) restart the machine
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