Having an ITunes nightmare!!

Please someone help... I had ITunes and QuickTime Pro running on Vista Home Premium - no significant problems. Then 2 days ago, I decided to upgrade to Windows 7 Professional 32-bit and needed to re-install both programs. For a day or so, I couldn't get ITunes to even open. I tried opening it in Compatibility Mode, as an administrator, tried to restore it to an earlier version, opened it from all different areas (Desktop, Start Menu, Program Files, etc.) - but no dice. Reinstalled it 2 more times. Nothing. Then, yestreday online I found a tweak where you "show all files and folders" and then go into (C:>Program Data:>AppleComputer:>ITunes:>SCInfo) and delete files SCInfo.sidb, and SCInfo.sibb (I believe). Anyhow, that fixed it!! Suddenly, I was able to open ITunes! Woo-hoo!!... That is, except with one slight problem - now, none of the videos I have purchased (or TV shows) will play in either ITunes or in QuickTime. In QT, the video seems to play, as the timer shows it ticking by, but there is no video - just a gray screen and there is no sound. In ITunes, after hitting play, there's absolutely no sign of life (no video, or sound) and the timer just stays at 0:00, and doesn't move. PLEASE SOMEONE TELL ME: What happened? Oh, and by the way, I did reinstall both QT and ITunes again. Still no go. I also updated all my codecs.

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