Having audio issues with droid 2

So I just got my droid 2 global phone today and it has no audio on the speaker, so I can't hear my volume at all when reciving calls or playing music but I CAN talk to people. I have put my head set in and it works then , I have restarted it and taken the battery out. I have no idea what else to do. HELP!!!

You have done all the troubleshooting steps that would be suggested to fix it. I'm sorry to say, your phone needs to be exchanged. If this was an online order and you are within 30 days of purchase, you can exchange your phone in any company-owned Verizon Wireless store or call us at 800-922-0204. For phones purchases at authorized dealers, you would return to their store location.

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Welcome to the forum.
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Not an audio driver.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00833257&cc=us&dlc=en&lc=en&product=3740565&tmp...
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Here's your Software and Driver Page:
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It's not "disabled", is it? Right click on the sound icon to check...
Nevermind - "no audio output device" is not "disabled".
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Hello Shelly41877
I'm very sorry to hear your having volume issues with your device. Thank you for taking the time and providing us with all the steps you already done. Let's work together and get this addressed.
Has the device been exposed to any liquid or physical damage? Is the device in a case? If so, please remove it and retest. If the issue persists please back up the device and perform a hard reset. Here's how: http://search.verizonwireless.com/?q=hard reset razr m&x1=p1&q1=support
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Joe_VZW
Please follow us on twitter @VZWSupport

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Thank you so much for helping,
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Having audio issues with droid 2

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