Having difficulty installing the Photoshop desktop app.

When I attempt to download it, the Creative Cloud window comes up but it is blank.

Dave_the_duck is the Apps tab blank within the Creative Cloud Desktop application?  If so then please see App doesn’t open | Progress wheel spins continually for information on how to resolve the error.

Similar Messages

  • Can't install the CC desktop app (MacOSX)

    I am signed in to the Creative Cloud on a new MacBook Pro (Retina, 13-inch, Mid 2014) running OSX 10.10.2. This is my first install of CC on this laptop.
    When trying to install an application, eg Muse or PS, I am prompted to install the CC desktop app.
    Which I download and install. While installing, the installation just quits...
    I have repeatedly tried to install, 11 times unto now. Tried restarting, etc.
    Tried downloading the free trial as a non member, same result.
    Tried as another account on my MBP, same result.
    Who has a pointer as to what could solve this annoying error ? Someone at Adobe ?? Anyone else ?
    Thx in advance.
    J

    J do you receive any specific error messages when installing the Creative Cloud Desktop application?  Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • Adobe Reader Order Number: AD011597276. I am having problem installing the CreatePDF Desktop Printer

    Adobe Reader Order Number: AD011597276. I am having problem installing the CreatePDF Desktop Printer.

    The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.

  • After installing the photoshop cc app it fails launch,can anyone please help?

    After installing the photoshop cc app it fails launch,can anyone please help?

    Hi prajaktai,
    Could you please elaborate the issue?
    What exactly happens when you launch PS CC?
    Are there any errors – if so, what are they?
    Does it launch and then crash? If so, when exactly does the crash occur?
    Does it crash right after launching the application or after the product splash screen or when you use a particular feature?
    Does it crash on any specific module like Loading plugins, add-ons, fonts, etc?
    Which OS do you have?
    Please share the event viewer or console crash logs.
    ~ Arpit

  • I am having difficulty installing the Adobe pro. it show Error during installation. How can i fix this and install the Adobe ?

    Hello I am having difficulty installing my Adobe so how can i install it without and error code poping up?

    Hi chukwuka99904147,
    Please tell us the error that you're receiving, what version of Acrobat you're installing, and whether you're on Mac OS or Windows.
    When we have a few more details, we should be able to point you in the right direction.
    Best,
    Sara

  • I'm having trouble installing the set up app, I'm getting error code 205.

    Totally new, check specs, ran installer, encountered error code 205 stating:
    “We’ve encountered the following issues:
    There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support gage. (Error code:205)”
    Please help.

    Creative Cloud Help / Error downloading Creative Cloud applications
    http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

  • Install Adobe CC desktop app

    I am an Adobe CC member and am trying to install the CC Desktop app. I down load it ok then run the installer. It asks me for my Apple id to make changes but then a pop up window appears asking me to give my Adobe id and password. Unfortunately this disappears again within a second and I cannot enter information.
    Any advice?

    Install the stuff with sufficient user permissions in the first place and fix your user accounts.
    Enabling and using the "root" user in Mac OS X - Apple Support
    Mylenium

  • Im having troubles trying to download desktop apps, the blue wheel still spinning in the app tab, i've already try the solutions i've read here, uninstall CC and installed it again, uninstall it, download it again and install ir, and nothing works, I'm wo

    im having troubles trying to download desktop apps, the blue wheel still spinning in the app tab, i've already try the solutions i've read here, uninstall CC and installed it again, uninstall it, download it again and install ir, and nothing works, I'm worried because i have a course of some software tomorrow (oct 10). I have a mac, and it has all the system requirements. Can someone help me please?

    I think I had the same problem. I've also tried a lot but I found my way out.
    Follow every step of this:
    Creative Cloud Help | Install, update, or uninstall apps

  • I am having problems installing the 13.0.2 Photoshop update

    Jeff A Wright wrote:
    I have stated this thread for users who are facing difficulty locating the Photoshop 13.1 and Illustrator 16.2 update.  Please begin by going to Help>Deactivate and then close and reopen Photoshop.  When you reopen please choose the License this Software option and enter the Adobe ID tied to your subscription.  If you are asked for a serial number please contact our support team to verify your subscription status.
    If you continue to face difficulties please respond to this thread with the operating system you are using and which updates you are unable to locate.
    Having difficulties getting any updates for my CS6 Design/Web Premium apps.  I followed a link from another thread to this forum in hopes of help.  I just deactivated and reactivated Photoshop.  Still it shows no updates, and I know there is a 13.0.2 available.  My other computer, Mac Pro, with the same installed, updated just fine last night.  Even had the Adobe logo in the menu bar with indication of an update.  It updated Photoshop to the 13.0.2. 
    The problem computer is a MacBook Pro 8,2, running OS X 10.8.2, 8 GB RAM.  A little utility I use to keep my software up to date, MacUpdate's desktop, shows more of CS6 apps with updates. This is only getting worse as updates are not able to be installed.  Not having any issues, yet, using the apps but the updates are there for a reason.
    I just tried the suggestion (Deactivate, close, reopen) re-entered the license/serial #, still no updates.  If I launch the Application Manager from the Utilities/Application Manager/Core/Application Manager all my CS6 apps show "Try" - as if I don't have a registered version.
    I'm up for suggestions.
    Thanks,
    Tom
    PS: I can't even uninstall and reinstall at this point (as noted above someone was advised by support).

    Jeff A Wright wrote:
    Gleber909 Golf25radioman is choosing Help>Deactivate this is what removed his serial number and activation information.
    Golf25radioman I am sorry but I am having a really hard time following your posting and issue as you are in multiple threads.  If you do not subscribe to the Creative Cloud then the Photoshop 13.1 update is not applicable to you.  The update you are looking for is the 13.0.2 update.  I might recommend you contact our support team to work with them directly.
    I will discontinue to post in multiple threads when I can find out what's wrong with my CS6 Design/Web Premium (expensive by the way).  If I can't find an answer in one place I'll go to another.  Or guide me to where I should be posting.  Thankfully I can still use my CS6 apps (as I read in one post a user couldn't after trying to fix his problem).  But, they do release app updates for a reason, yes?  Well if I can't install them I do have a problem that probably will only get worse.  I have a pretty good ability to resolve issues, and come here when nothing I've tried works. 
    My apologies if posting in more than one thread is causing problems.  I don't see how my posts are hard to follow, I thought I was quite explanatory.  I do believe I actually have more than one problem/issue going on now.  Still looking for resolution...
    Tom

  • I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. be

    I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. because of a slow connection

    If you are getting emails from these forums then you probably accidentally clicked on one of the links on the forums page where all the questions are listed e.g. at the top right of each forum's page there is text box with Actions and Notifications in :
    So far you've posted in the iTunes Store forum :
    https://discussions.apple.com/community/itunes/itunes_store#/
    And the Using iPad forum :
    https://discussions.apple.com/community/ipad/using_ipad#/
    If on either of those forums that box says 'stop email notifications' instead of 'receive' then click on it and it should stop that forum sending emails to you.
    There are full instructions on this page for stopping emails, as there are other places where they might have been set 'on' :  https://discussions.apple.com/docs/DOC-3661
    This is your original post for iTunes Match : https://discussions.apple.com/message/22647293#22647293
    And this page lists your posts (you can click on each post on it to be taken to it's thread) : https://discussions.apple.com/people/suzettemg?view=overview

  • I'm trying to install Adobe CC on the 2nd computer, a Macbook and after downloading the CC desktop app I double click to intall. When it looks to be done installing I go to double-click on the ourobouros icon at the top and I am rewarded with the spinning

    I'm trying to install Adobe CC on the 2nd computer, a Macbook and after downloading the CC desktop app I double click to intall. When it looks to be done installing I go to double-click on the ourobouros icon at the top and I am rewarded with the spinning beach all of death. Any suggestions?

    Hi,
    Please refer to the help document below to fix the issue:
    App doesn't open | Progress wheel spins continually
    Regards,
    Sheena

  • Is there a way for the CC desktop app to recognize already installed software?

    Is there a way for the CC desktop app to recognize already  installed software? Initially the CC app had all my installed software  listed but since one of the patches it no longer  knows what I  have installed. I can still use everything but I'm worried I will  encounter issues if I am unable to change this situation. I have already looked through multiple discussions looking for an answer so if I have missed the solution my bad.
    Cheers
    Kelly

    You would have to run teh Cleaner tool and reinstal lfrom scratch. Something botched your installer database.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • I cannot locate the Serial Number of the item I purchased and am having difficulty installing on my computer

    I cannot locate the Serial Number of the item I purchased and am having difficulty installing on my computer

    Hi,
    If you have purchased multiple license, please go to About_LWS to know how to Retrieve Serial Number.
    Thanks,
    Saurabh Rai

  • I just paid the $9,99 a month to have access to Photoshop and lightroom.  I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but  a resource I pay for monthly for a year right?

    I just paid the $9,99 a month to have access to Photoshop and lightroom.  I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but  a resource I pay for monthly for a year right?

    What turns the trial into the live software is signing in. If you sign in with the Adobe ID that has the subscription, the trial becomes live. First check your account on Adobe.com to make sure that the subscription is live.

  • I can't install the Creative Cloud app for desktop...

    I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install.  I'm using windows 7.  This is the message I get ...
    I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck!  I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
    Many thanks

    Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

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