Having difficulty printing in black

All of a sudden my printer will not print in black, but every other color works. Any ideas why? We've tried two brand new ink cartridges. It isn't that. If I change the color of the font, it prints.

Hi there @dsflyingrn,
Welcome to the HP Forums!
I read through your post about how the black ink is no longer printing from your Photosmart B210, and would like to suggest that you check out the articles I posted for you below. Go through all of the steps and try them in order, and if the printer still will not print out black, call us directly to see what your printer replacement options are with HP.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus e-All-in...
Additional step: Soaking the printhead steps by @Bob_Headrick. If you wish to try soaking the printhead, I would suggest carefully and thoroughly reading Bobs steps here:
Solution! Re: black ink not working
Our contact info:
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope you have a great weekend! To say thanks for the reply, click the thumbs up below
R a i n b o w 7000I work on behalf of HP
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Message was edited by: willem69limbo

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Hi @dz15 ,
I see that you are having issues printing in black, after replacing the cartridges. I would like to help you out today.
Try these steps in this document, to see if it will resolve the issue.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet 1510, 2540, and ...
This document has some more steps to try, cleaning the cartridge contacts and a power reset. Disregard the title.
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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-Windows Vista
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Hi lisaloyd,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issues printing in colour. I also see that you are using a Lexmark printer. I would advise you to get into contact with Lexmark so that they can show you how to navigate through the printing software that they provide.
Please click on the following link to get to Lexmark Support.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7510 will not print in black - brand new HP cartridges

I just replaced both black cartridges (photo and XL) now printer will not print in black. Even my test page will not print the black. I cleaned the print heads also still nothing.

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Printer will not print in black

I have a MacBook Air. A couple days ago, my HP OfficeJet 6500 Wireless completely stopped printing black ink. The print cartridge is full, and we even took it out, put it back in, ran the diagnostic tests, cleaned, etc. The printer DOES print text in color. Frustrated, we eventually switched the printer with another, my HP 3520. This printer has always worked fine with my MacBook Air. After we connected this one, we found that IT WILL NOT PRINT BLACK EITHER! Only color! So frustrating. What the heck is going on?!

Hi @Lewis77,
I see that you are experiencing a issue with the black cartridge has stopped printing. I would like to help.
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
Printing a Network Configuration Page.
If the hardware self test prints, then delete and add the printer driver back in again.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, highlight the printer on the left column and click on the - sign to delete that driver.
Then click on the + sign, highlight the printer, make sure below where it says Use, it is selected on your printer name.
Then click on the Add button. (you might have to click the drop down beside Use to select the printer from the list)
Try printing again.
If the hardware self test didn't print in black, please try the following steps in these documents to resolve this issue.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
This document provides steps for manually cleaning the contacts.
'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Printer...
Here are the steps for manually cleaning the printhead.
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Printer ...
Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Having difficulty printing in black

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