Having downloaded Elements 13 - gone to setup - but when put in password I just get four squares going round in a circle. Can you help ?
I have downloaded Elements 13 - but when I go to Set-up it initialises the installer, I then say I have purchased and it asks me to sign in. But when I put in my password - I just get four boxes going round in a circle. Can you help ?
Hi Kartikay Sharma,
this happened after I downloaded the PSE13 SW, extracted the zip file and launched the Set-up.exe for the very first time, and on every retry.
It asked for my Adobe Id, and after entering it, those four squares started to circle and never stopped, as described by jeni69.
All I want to accomplish is to convert a photo catalog from album starter edition 3.2 to PSE.
After failing to install PSE13, I downloaded a trial version of PSE12, and installed it successfully. But now I am stuck with a conversion error. (Sorry, don´t have the English version)
Do you happen to know, which version of PSE would be capable of converting an Album Starter Edition Catalog?
Thanks for your help
Cheers, Frank
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Get the eye fixed first. Follow Barbara B's suggestion.
The problem is that download. Try to get an installation disk from Adobe ?
Ps. My wife has used Elements 6 for 5 years without an issue, but, it was installed using the . Adobe Software disk. We found 13 was really not much better..as there was a problem with converting Canon RAW CR2 files to jpeg
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