Having hard time with MUVO not being recognized by comput

I was able to use my MUVO one time and put music on it. Any time after that it would not get recognized when in my USB port. I downloaded the firmware and I am getting this message:
"The device is not connected to the USB port"
Any ideas on how to get this figured out would be very helpful.
Thank you.

Dunno if this will work for you but it did for me...
. Right-click My Computer -> Properties -> Hardware -> Device Manager
2. Check that the unit is registered on the computer (it might be in the "Other devices" category marked with a yellow exclamation mark).
3. Right-click the device name -> Update Driver:
a. "Can windows connect to the windows update to search for the software"
Select the 3rd option: "No, not this time" -> Next
b. "If your hardware comes with an installation cd insert it now"
Select the 2nd option: "Install from a list or specific location(advanced)" -> Next
c. "Please choose your search and installation options"
Select the 2nd option: "Don't search I will choose the driver to install." -> Next
d. "Hardware type"
Select "Uni'versal Serial Bus Controllers".
It will then recognise and install the MTP file it needs from Windows and the unit will be recogised.

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    [2013-03-29:01:07:16] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:07:16] Runtime update not available
    [2013-03-29:01:07:16] Unpackaging cancelled
    [2013-03-29:01:07:16] Runtime Installer end with exit code 0
    [2013-03-29:01:16:37] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:16:37] Commandline is:
    [2013-03-29:01:16:37] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:16:45] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:16:45] Commandline is:
    [2013-03-29:01:16:45] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:16:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-03-29:01:16:46] Runtime Installer end with exit code 0
    [2013-03-29:01:16:47] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-03-29:01:16:47] Runtime Installer end with exit code 0
    [2013-03-29:01:16:48] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:16:48] Commandline is: -installupdatecheck
    [2013-03-29:01:16:48] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:16:48] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:16:48] Performing pingback request
    [2013-03-29:01:16:48] Performing pingback request
    [2013-03-29:01:16:49] Pingback request completed with HTTP status 200
    [2013-03-29:01:16:49] Starting runtime background update check
    [2013-03-29:01:16:49] Pingback request completed with HTTP status 200
    [2013-03-29:01:16:49] Starting runtime background update check
    [2013-03-29:01:16:49] Clearing unused background update directory
    [2013-03-29:01:16:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2013-03-29:01:16:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:16:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2013-03-29:01:16:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:16:50] Runtime update not available
    [2013-03-29:01:16:50] Unpackaging cancelled
    [2013-03-29:01:16:50] Runtime update not available
    [2013-03-29:01:16:50] Unpackaging cancelled
    [2013-03-29:01:16:50] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2013-03-29:01:16:50] Runtime Installer end with exit code 0
    [2013-03-29:01:16:50] Runtime Installer end with exit code 0
    [2013-03-29:01:18:53] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:18:53] Commandline is: -arp:uninstall
    [2013-03-29:01:18:53] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:19:50] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:19:50] Commandline is: -arp:uninstall
    [2013-03-29:01:19:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:19:58] Runtime Installer end with exit code 6
    [2013-03-29:01:20:02] Relaunching with elevation
    [2013-03-29:01:20:03] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2013-03-29:01:20:03] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:20:03] Commandline is: -stdio \\.\pipe\AIR_7956_0 -eu
    [2013-03-29:01:20:03] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:20:04] Starting runtime uninstall. Uninstalling runtime version 3.6.0.6090
    [2013-03-29:01:20:04] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2013-03-29:01:20:10] Uninstalling product with GUID {5AF4B3C4-C393-48D7-AC7E-8E7615579548}
    [2013-03-29:01:20:12] Runtime Installer end with exit code 0
    [2013-03-29:01:20:12] Elevated install completed
    [2013-03-29:01:20:13] Runtime Installer end with exit code 0
    [2013-03-29:01:20:39] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:20:39] Commandline is:
    [2013-03-29:01:20:39] No installed runtime detected
    [2013-03-29:01:20:42] Relaunching with elevation
    [2013-03-29:01:20:42] Launching subprocess with commandline c:\users\owner\appdata\local\temp\airf314.tmp\adobe air installer.exe -ei
    [2013-03-29:01:20:44] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:20:44] Commandline is: -stdio \\.\pipe\AIR_4540_0 -ei
    [2013-03-29:01:20:44] No installed runtime detected
    [2013-03-29:01:20:44] Starting silent runtime install. Installing runtime version 3.6.0.6090
    [2013-03-29:01:20:44] Installing msi at c:\users\owner\appdata\local\temp\airf314.tmp\setup.msi with guid {5AF4B3C4-C393-48D7-AC7E-8E7615579548}
    [2013-03-29:01:20:49] Runtime Installer end with exit code 0
    [2013-03-29:01:20:49] Elevated install completed
    [2013-03-29:01:20:51] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-03-29:01:20:51] Runtime Installer end with exit code 0
    [2013-03-29:01:20:52] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:20:52] Commandline is: -installupdatecheck
    [2013-03-29:01:20:52] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:20:52] Performing pingback request
    [2013-03-29:01:20:53] Pingback request completed with HTTP status 200
    [2013-03-29:01:20:53] Starting runtime background update check
    [2013-03-29:01:20:53] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2013-03-29:01:20:53] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:20:53] Runtime update not available
    [2013-03-29:01:20:53] Unpackaging cancelled
    [2013-03-29:01:20:53] Runtime Installer end with exit code 0
    [2013-03-29:01:28:56] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:28:56] Commandline is:
    [2013-03-29:01:28:56] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:28:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-03-29:01:28:59] Runtime Installer end with exit code 0
    [2013-03-29:01:28:59] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2013-03-29:01:28:59] Commandline is: -installupdatecheck
    [2013-03-29:01:28:59] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:29:00] Performing pingback request
    [2013-03-29:01:29:00] Pingback request completed with HTTP status 200
    [2013-03-29:01:29:00] Starting runtime background update check
    [2013-03-29:01:29:00] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2013-03-29:01:29:00] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:29:01] Runtime update not available
    [2013-03-29:01:29:01] Unpackaging cancelled
    [2013-03-29:01:29:01] Runtime Installer end with exit code 0
    [2013-03-29:01:29:11] Runtime Installer begin with version 3.6.0.6090 on Windows Vista x86
    [2013-03-29:01:29:11] Commandline is:
    [2013-03-29:01:29:11] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:29:14] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-03-29:01:29:14] Runtime Installer end with exit code 0
    [2013-03-29:01:29:14] Runtime Installer begin with version 3.6.0.6090 on Windows Vista x86
    [2013-03-29:01:29:14] Commandline is: -installupdatecheck
    [2013-03-29:01:29:14] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2013-03-29:01:29:14] Performing pingback request
    [2013-03-29:01:29:15] Pingback request completed with HTTP status 200
    [2013-03-29:01:29:15] Starting runtime background update check
    [2013-03-29:01:29:15] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.6.0.6090/update
    [2013-03-29:01:29:15] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.6.0.6090/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background
    [2013-03-29:01:29:15] Runtime update not available
    [2013-03-29:01:29:15] Unpackaging cancelled
    [2013-03-29:01:29:15] Runtime Installer end with exit code 0

    What are you trying to install?  The AIR runtime or another application?

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