Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue.  I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue.  I am also unable to send SMS and text messages without them either failing or not sending at all.  Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

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