Having install issue: acrobat pro xi (trial)

I keep having problems installing acrobat pro xi trial version. Initially the error code I got was Error 16...after numerous re-install attempts the installation is interrupted and I am forced to hit "Finished" to exit from the install window. If I try to re-install the same thing will happen.
I have gone through the folder setting options and rebooted only to encounter the same issue over and over. Working on windows xp.
I want to try the acrobat cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html
but I'm nervous that it will delete other Adobe software installs(CS4) on my computer.
Is there any hope?

Hi Monica,
I'd like to assist!
Error 16 ususally comes up due to insufficient user permissions.
Please follow the steps mentioned in the KB : http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html
Let me know if this helped!
Kind regards, Stacy

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if you're on a mac, try a direct download and install:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
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Hi Kleinw,
Are you still facing this issue.
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Installing Adobe Acrobat Pro 9 on a new laptop, but it doesn't accept my serial number

Hello,
On my old laptop I had installed and licensed Adobe Acrobat Pro 9. I retired my old laptop and bought a new one. I want to install Adobe Acrobat Pro 9 now on the new one. But seemingly my serial number is not accepted any more. That's what I did so far
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Moving this discussion to the Acrobat installation & Update Issues forum.
RolfSchlagenhaft there are no registered Adobe software titles under the account you are posting to the Adobe forums with. You will want to attempt to locate the account which has your registered serial number. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. If you need assistance locating the account which contains your serial number then please contact our support team at Contact Customer Care.
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Installing Adobe Acrobat Pro on Laptop & New PC

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Hello,
her some links "How to uninstall ...":
http://computer.howstuffworks.com/macs/how-to-uninstall-on-mac.htm
http://guides.macrumors.com/Uninstalling_Applications_in_Mac_OS_X
or in German language:
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Having install issue: acrobat pro xi (trial)

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