Having issue downloading photoshop on my Mac. I have tried contacting the customer centre case number: 0214257546 They requested me to login to LWS website. But that's telling me I'm not authorized user. Please assist.

I Have been chatting to the customer care (Case number tel:0214257546) i have photoshop cs5 extended wigh serial numbers for windows and mac. There is no doenload appliaction when i try load onto the mac, works perfectly on a windows machine.
the Customer care have suggested I login to the LWS website and try that way. But when I go there it says I'm an unauthorized user and does not give me the option to login at all.
I Would really appreciate assistance with this

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بتاريخ ١٧/٠٨/٢٠١٤ ٤:٥٨ ص، جاء من "akpsjones" <[email protected]>:
having trouble downloading photoshop elements 12 on windows. Can't get
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