Having issues locating my serial number

having issues locating my serial number for photoshop elements 11. I found a 18 digit number on the back of the cd cover, but it is not working.

Hello Ina,
in addition to Ned's hint:
First of all you could have a look there: https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number
If not successful use (Ned's link) http://helpx.adobe.com/x-productkb/global/find-serial-number.html >>> I lost my serial number >> see comment
And because i'm not sure: Maybe you obtained your "serial number" from these firms like Amazon. This is not a serial number, only a code with which you can request a serial number from Adobe. Here you have to go through your "Adobe Store", and look for the button "Serial Number Request". Fill in the form and, after a while you will get a "real" serial number.
Good luck!
Hans-Günter

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Message was edited by: bskwarek

You may not find this funny, but I've stopped trying to fix this problem years ago. I know the solution. It has been discussed in the uninstall instructions. Regardless of the specific cause, which I believe to be the uninstall requirement in older versions, that I did not do.
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Having issues locating my serial number

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