Having issues receiving a Pre Ordered Movie

I preordered Mockingjay part 1 and it will not let me have it ,it says I don't have enough money it's paied for I want my movie

I'm not telling you what you did or didn't do, I'm telling you how pre-orders work. See the bolded paragraph below:
About iTunes Store pre-orders
You can pre-order music and movies from the iTunes Store prior to the public release date.
If you want to purchase a movie or music from the iTunes store, but it isn't yet available, you might be able to pre-order it.
Items you can pre-order have an orange purchase button that displays the pre-order price, instead of the white price button. Most pre-order items also show the expected release date near the pre-order button.
When the item is released, we’ll complete your order and bill your account. If you turned on the option to automatically download prepurchased content in iTunes, the item will automatically appear in the Purchased section of your account. Learn what to do if a billing issue prevents your order from automatically downloading.
Some pre-orders include songs that you can download immediately. When you click the pre-order button, we charge you only for these songs, and they download immediately. We’ll charge you for the rest of the pre-order when it’s released.
No need to be so snarky.
GB

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What are the perks to pre-ordering movie rentals in the itunes store?

What are the perks to pre-ordering movie rentals in the itunes store?

You can purchase music using multiple accounts within the same Windows profile & using the same iTunes library. I think when you log into the store it remembers the last account name used, but provided you don't let it remember your password then you have the opportunity to enter the correct details for each purchase.
If you're going to place these purchases on your respective iPod's the following may help.
*How to use multiple iPods with one computer*
The Apple support document How to use multiple iPods with one computer suggests a number of ways. I use method two (Sync with selected playlists) with a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
e.g.
"Alice's Tracks" is "Grouping contains Alice" + "Kind contains audio"
"Bob's Videos" is "Grouping contains Bob" + "Kind does not contain audio"
Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
etc.
I currently manage our family's five iPods using this system, each getting a different selection to suit their tastes and the capacity of their iPod. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
tt2

Having issues receiving MMS and/or media content. I have visited several forums and did successfully receive at least one photo and sent one photo sucessfully. However, I am now unable to receive media via MMS. Phone displays message: "Get Media Content N

Having issues receiving MMS and/or media content. I have visited several forums and did successfully receive at least one photo and sent one photo sucessfully. However, I am now unable to receive media via MMS. Phone displays message: "Get Media Content Now 30KB", but it only emits a tone after pressing. I have add a MMS VPN already. Any suggestions??? Thanks!

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

8961 phone having issue receiving and calling mobile phone

Ext XXX is having issue receiving and calling mobile phone. It stated that 'Download Status -Failed' attached is the screenshot of the error in Cisco Unified CM Administration. Any idea where to look into?
If i want to grab the log, should be from Trace & Log Central under CUCM?

Phone goes "offline" for about 7-10 minutes at a time (every couple of hours) usually in the afternoon (near ~60% charge).
In an office most of the day with coverage going from 4 bars to 0 bars every few minutes or so. I never miss or drop a call though given the appearance of erattic signal. RSSI usually -83. EvDO and 1x will flicker on and off througout the day. WiFi is on all the time with WPA2. Bluetooth is on without anything connected. I will sometimes get the issue if I wander out of WiFi range (out for lunch)
Reseting the phone will clear the problem. Toggling the Airplane, WiFi, and Bluetooth on/off dont clear the problem.
I have:
- Exchange calendar setup with owa.mailseat.com (I believe they have Exchange 2003)
- Google standard calendar (personal)
- Google standard shared calendar (wifes)
My wife has a Pre as well and to my knowledge has never had the phone offline problem. (I would certainly hear about it if she did )
She has:
- Google standard calendar (personal)
- Google standard shared calendar (mine)
* No exchage setup.
Message Edited by zonyl on 08-29-2009 07:04 AM
Message Edited by zonyl on 08-29-2009 07:06 AM

Where is the pre-order movies tab in iTunes Store on iPad running iOS 8.1.2

I am trying to find the Pre-order movies tab that existed BEFORE IOS 8 that allowed you to preview upcoming movies that would be released in the next few weeks. Since IOS 8 it has disappeared...or I am blind as a bat and can't find it. Anyone have a clue if it still exists or it was a casualty of IOS 8
i am using IOS 8.1.2
Thanks

Thanks for the quick reply. I did check your suggestion but that sorts the current movies that have been released not the upcoming ones.
Here is an example: The movie "Fury" is being released Dec 30th. On the MAC iTunes (Yosemite) you can go to Movies-Pre Order Movies and look at Dec 30
On the iPad you have to search for the movie by name and not go to a tab that shows you ALL the movies being released on Dec 30
I do appreciate your help.

HT1918 How do I cancel a pre-ordered Movie??

How do I cancel a Pre-Ordered Movie??

Try the "Check for Available Downloads" under the Store menu in iTunes on your computer, or the Downloads at the bottom of the screen in the iTunes app on your iPad. Your order should appear there.
Regards.

Pre-order movies - Why no invoices and proof of agreed payment?

I pre ordered a movie to save some money.. (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
This is the first time, I am not happy with Apple..
In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
Thoughts?

Hi Gail,
No worries, I appreciate you taking the time to reply.
I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

Issues with gaming pre-order shipping - improvements needs to be made

Titanfall comes out today. I pre-ordered this game a few weeks ago on BestBuy.com because the 20% off and the $10 certificate were too hard to pass up. I placed my order, put expedited shipment since I knew I couldn't make it to Best Buy after work on Tuesday (I carpool right now) and called it a day.
Except here's the thing. Not only did the game not ship in time to arrive by today, it shipped UPS Standard instead of expedited. Talking to some others this seems to be a trend.
Certificates, 20% off, these are all great incentives to pre-order my games at Best Buy, but not being able to meet release day shipping even for Elite Plus members who get free expedited shipping? That isn't even counting the fact that Best Buy didn't ship expedited like they were supposed to. Now I won't get the biggest release of 2014 so far until tomorrow. A day later than I would from most other retailers. These issues really need to be improved and it is largely an operational thing; the games have been sitting in your warehouse for at least a week, why my game didn't ship until 3pm Central time on Monday is beyond me.

Hello tmrendo -
Whenever a pre-order is placed on BestBuy.com for software or a video game title, we ship that item as soon as it's available for release. If expedited shipping is selected at the time of checkout, this means you can typically expect to receive your copy within 2-3 business days of its release. For faster delivery, customers are encouraged to choose express shipping or store pickup at the time of checkout.
BestBuy.com > Help Center > Pre-Orders
BestBuy.com > Help Center > Shipping Costs & Timing
That being said, thank you for your feedback! We rely on customer input -- both positive and negative -- to improve our service offerings, so your thoughts are appreciated.
cleavelandmvp & caliwolv -
I've had the chance to review both of your accounts and can confirm that your orders were, indeed, shipped via expedited shipping. Depending on on your proximity to the fulfillment center that processed your order, UPS Ground may be listed as the shipping method rather than UPS Second Day on UPS' tracking site. Rest assured though that your copies of Titanfall are all expected to arrive within the 2-3 day window provided when you placed your orders.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

100 points for pre ordering movies link is dead

http://www.bestbuy.com/site/promo/my-bby-points-offer-135920
The offer was live and the movies showed up on Saturday but the prices were changed recently and the link no longer works.

Good afternoon dariceboij, and welcome to the Best Buy forum,
The reason why that link is not working is because the 100 bonus points movie pre-orders offer was valid between 3/8/2015 - 3/14/2015, so it has expired. I do see that the offer is still listed under "My Best Buy™ Exclusive Offers" on BestBuy.com, and I have partnered with our program team to ensure a correction is made as soon as possible.
I greatly appreciate you bringing this to our attention, and while we do not currently have any other bonus point offers for movies, our Gamers Club Unlocked members (which I can see you are) can currently receive 20% off select movies. You can read more about the offer and look over the list of eligible movies by visiting the link below.
20% off select movies for Unlocked members
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Can't download pre-ordered movies?

I purchased Wreck-it Ralph and Les Misrables but now the store's asking me to pay again. I already cancelled my credit cards. What to do now?

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

Download pre-ordered movie at midnight?

I pre-ordered a movie that releases April 17th, will I be able to download load this movie at midnight EST?

"When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item."
http://support.apple.com/kb/PH1709

I cant download my pre ordered movie

I got an email stating the following:
"Your pre-order of Whiplash is now available for you to download. You can download it now or at any time in the future by visiting Purchased. "
No matter how many times i try, it downloads with an exclamation mark next to it and i cant play the movie. Anyone know how to solve this? Thanks so much!

@Steveyc405 and Oliver_610
I had the same issue for awhile and I gave up on it. I just recently got up and decided to do something about it, googled it and saw you guys had the same issue. So it gave me motivation to figure it out again. Eventually I figured it out. Hopefully the same steps work for you guys. Not sure what fixed it because I tried two things before I went back to Itunes to reattempt.
My goal was to try to delete cookies. Being new to Mac. I didnt know what i was doing. I ended up erasing my safari history before I figure it out. The second thing I did was go to Safari, Click on Safari (top right) and hit "Reset Safari..." Gave me a few options here. I selected "Clear History, Reset Top Sites, Remove all website data, Clear the downloads window. I went back to Itunes and my first attempt to redownload a song pop up a notification that I had a preorder available to download.
I hope this helps you guys like it did me. Waiting 21 days for the album sucked after preordering it.

When will I receive my pre-order code?

I pre-ordered ESO last night at the same time as my friend and he received his early access code but I have not. At what time should I expect to receive my code?

Hello puppetmaster102,
Thank you for pre-ordering The Elder Scrolls Online from Best Buy. I'll be happy to answer your question today.
By pre-ordering, you are entitled to an early access code, and you should receive yours within 24-48 hours of the date you place your order.
If you haven't received your code after that time, you can send a message to Gaming-BBY for support,and will want to include the following information:
Name
Email Address
Order number or Customer Service Pin Number
Title of content you are missing
Cheers!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

How can I cancel a pre-order movie?

HI, I pre-ordered a movie a few weeks ago and I want to cancel it, wow can I do it please?

It can't be done on your iPad, you will need to log into your account on your computer's iTunes by (if you have the current version of iTunes installed) clicking on your name towards the top right of iTunes and then clicking Account Info on the popup, or you can login via the Store > View Account menu option : About iTunes Store pre-orders - Apple Support

How can i cancel an pre-order movie?..i pre-order the best man hoilday and im tring to cancel it so i can purchase another movie

i need help please

It can't be done on your iPad, you will need to log into your account on your computer's iTunes by (if you have the current version of iTunes installed) clicking on your name towards the top right of iTunes and then clicking Account Info on the popup, or you can login via the Store > View Account menu option : About iTunes Store pre-orders - Apple Support

Having issues receiving a Pre Ordered Movie

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