Having issues when re-connecting back to a session.

When i am log-on to the MPS2012 through the thin client and let say there was a need to re-connect because of power issue or the network issue for that particular client was disconnected; So when the user connect back to it, it bounces back and fails for
re-login, after re-logging again, it still bounce back. And other client connect to the particular VM are still connected and running.
And also in the morning, when i connect, it fails at times and when i ping that particular VM, it times out"Request time out", until i restart it before it start replying and then the client systems will now be able to connect.
Its giving me concern because they are complaining and also its a school environment. I need resolve this so that even if i am not there they will be able to connect easily and re-connect easily if there was a disconnection from any thin client.
Please i will really appreciate if anyone can assist me resolve any of this issue or what the cause/problem is.
Thanks

When I entered the serial number, I included the - between digits...could that be the problem?

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