Having issues with IP Phones and the RV042 Router

Hello,
We have recently purchased Ring Central IP  Phones and are having audio issues.  We have a RV042 router with two WAN  connections.  We called Ring Central Tech support and were told that IP  Phones will not work with the RV042 while loading balancing is enabled.   Has anyone ever successfully setup IP Phones with a RV042 router while  having loading balancing enabled?  I configured the port range that the IP Phone use to be bound to WAN 1 but still having problems.  Thanks in advance.
Loren

I Have the 5s but my screen keeps freezing up and I have to force restart on my apps!

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