Having problem of unstalling SWEETIM from my HP Pavilion g6 Notebook PC

Question

Hi, I use HP Pavilion g6 Notebook PC and the Operating system is windows 7 professional 32 - Bit Sersvice pack 1. For many months now I have been having difficulty trying to unstall SWEETIM from my Laptop. I don't know how this get installed in my Laptop. Each to time I try to unstall through UNSTALL PROGRAM from Control Panel it will not work. Below arethe responses I usually receive: "The feature you are trying to use is on a network resource that is unavailable, click OK to try again or enter an alternate path to a folder containing the installation package, SweetIMsetup.msi in the box below" If I clicked OK, it will say installation  source for this is not available. This has been a big problem to me. I really want to Unstall this from my computer. I would be grateful  I can get a reply on how to achieve this. 

Answer 1

Hi there , I understand that you are having trouble removing SWEETIM from your system. I am happy to help  with this. Ok, it seems you have become infected with SWEETIM, which is one of many forms of malware. Often there are tools you can find online with instructions on how to remove a specific type of malware. You can investigate those, but I recommend caution as some of those are themselves sources of malware, spyware, etc. First here is some information that may be of use to you.
About Spyware, Adware, and Browser Hijacking SoftwareHP PCs - Using Windows Defender to Prevent Malware Problems (Windows 7) Microsoft resources and guidance for removal of malware and viruses - support.microsoft.com After that, normally the solution HP would suggest is a recovery of the factory image, to eliminate the infection. Performing an HP System Recovery (Windows 7)
Troubleshooting HP System Recovery Problems (Windows 7) If you wish to preserve your data you can try to make a backup, but you would want to be sure your backup is not also going to load the same malware or viruses on your system. You can also look at a local computer service to clean your machine, or try one of the online tools.