Having problem to start using my Adobe Creative Cloud

Hello,
I entered my redemption code into the blank, but it shew me that there was something wrong.
I entered the code again and again, and it kept showing that.
What can I do?
Justine

Hi Megan,
Please reach out to our support team by submitting a ticket via the Contact Us form: http://www.businesscatalyst.com/contact. You will need to mention the current Adobe ID that is not working as well as your previously working Adobe ID.
Cheers.

Similar Messages

When can we use the Adobe Creative Cloud in china?

when can we use the Adobe Creative Cloud in china?

Hi There,
Kindly check the link mentioned below.
when can I buy Adobe CC in China？
Thanks,
Atul Saini

Help me figure out if I am able to upgrade an older MacBook Pro for using new Adobe Creative Cloud

Hi everyone.
I have a macBook Pro that I (believe) I purchased in 2009...can't quite remember, but these are the stats on it:
Model Name:
MacBook Pro
Model Identifier:
MacBookPro6,2
Processor Name:
Intel Core i5
Processor Speed:
2.53 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache (per core):
256 KB
L3 Cache:
3 MB
Memory:
4 GB
Processor Interconnect Speed:
4.8 GT/s
Boot ROM Version:
MBP61.0057.B0C
SMC Version (system):
1.58f17
Serial Number (system):
730313GZAGV
Hardware UUID:
01E3BE4A-D81C-554B-AD3D-3B6AA556AFCA
Sudden Motion Sensor:
I use this laptop as my home computer but do graphic design on it quite frequently for side jobs but I'm still on OS 10.6.8. My adobe Creative suite is a (not so legal) CS5 that had to be configured to work on this machine.
At work I am about to upgrade my 2010 iMac to the newest OS version and install the new Adobe Creative Cloud suite on it in June. I would like to get the full version, so I can run it on my MacBook too (you are allowed to run two computers with the software purchase) but will this even be possible with my older machine? I can't afford a new one...it doesn't even feel that old.
Also, if it IS possible, then how would I go about uninstalling my CS5? There was quite a bit of tinkering done - not by me so I don't know exactly what - to make it work.
So what should I do? Should I take in to a Mac specialist? Thanks in advance.

10.7 or 10.8 and latest version of one of the browsers listed.
System requirements
The Creative Cloud website is designed to work optimally in the latest versions of Chrome, Safari, Firefox, and Internet Explorer. The site should degrade gracefully on older browsers; you may have trouble using certain features on those older versions. Internet Explorer 8 and earlier are not supported.
Creative Cloud membership provides access to all creative desktop apps for download and installation on your local computer, as well as additional apps and online services. Desktop applications included with your membership are available in both Mac OS and Windows® versions.
Desktop applications
Refer to the following tech specs pages for a complete list of system requirements for each product.
Adobe Acrobat® XI Pro
Adobe After Effects® CC
Adobe Audition® CC
Adobe Digital Publishing Suite, Single Edition
Adobe Dreamweaver® CC
Adobe Edge Animate
Adobe Edge Code preview
Adobe Edge Inspect
Adobe Edge Reflow preview
Adobe Edge Web Fonts
Adobe Extension Manager
ExtendScript Toolkit
Adobe Fireworks® CS6
Adobe Flash® Builder® 4.7 Premium Edition
Adobe Flash Professional CC
Adobe Illustrator® CC
Adobe InDesign® CC
Adobe Muse CC
Adobe Photoshop CC
Adobe Photoshop Lightroom 4
Adobe Prelude® CC
Adobe Premiere® Pro CC
Adobe Scout
Adobe Scout
Adobe SpeedGrade® CC
Adobe Touch Apps
Adobe Touch Apps are sold separately. Their system requirements can be found here:
Adobe Ideas
Adobe Photoshop Touch
Services
Adobe Gaming SDK
Creative Cloud desktop App
• Microsoft® Windows 7 or 8
• Mac OS X v10.7 or v10.8
• Internet connection required

Problem in singing in to Adobe Creative Cloud

I just downloud the Adobe Photoshop, and every time I try to sing in the Adobe Creative Cloud it said "You've been singing out" !!

I would suggest you to follow the steps mentioned below and let us know if it works.
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the same location.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.
You can contact our Chat support as well http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Eshant

I am having problems activating/signing up for a Creative Cloud subscription

yesterday it took 46 minutes on hold for tech support to answer.Tthen two hours later after melicious tools bars were inapproporiately installed by your techs, I was told that the file must be corrupted. another 4 hours to download by DSL! Your "Cloud Servers" will not allow registration today and your phone lines are busy today and will not ring thru. What $#%%%@@#$%^ kind of support is this!

Moving this discussion to the Adobe Creative Cloud forum. Synergisticx have you been able to successfully sign up/activation your Creative Cloud subcription or are you still experiencing difficulties? Are you receiving a specific error message?

Problems generating installation packages with Adobe Creative Cloud Packager

Since friday, I have problems with generating installation Packages for our worldwide disribution.
The download of allways different parts is canceled, so the creation of the hole package is canceled too

Hi KwKn,
Does it work on the machine on which you are creating the package?
Do you have any security software running on the machine?
Also I would request you to go through the below link.
Creative Cloud Help | Packager
Regards,
Anand

App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19

Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?

Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
      <StartProcess RunInVirtualEnvironment="true">
        <Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
        <Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
        <Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
      </StartProcess>
    </UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated.

Adobe creative cloud failed to install

hi im using windows 8.1 and everything was working great up untill a few days ago.
i had the creative cloud running and apps downloaded and working fine.
then suddnly i couldnt open the apps getting an error message saying:
*name of adobe app*.exe- bad image
c:\windows\system32\msvfw32.dll is either not desgined to run on windows or it contains an error.
error status is 0xc000012f.
i tried reinstalling the apps, running as admin, compatibility mode etc. nothing worked.
then tried the cleaner tool and removed all the programs but it says: adobe creative cloud cleaner tool completed with errors. this is the log file:
[Sun Jan 19 14:26:02 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sun Jan 19 14:26:04 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun Jan 19 14:26:04 2014] OSVersion : 64-bit
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AAM
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] CoreSync custom hook not found
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun Jan 19 14:26:04 2014] LOG FILE SAVED TO: C:\Users\Gilad\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun Jan 19 14:26:04 2014] Adobe Creative Cloud Cleaner Tool completed with ERRORS!
[Sun Jan 19 14:26:04 2014] Check the end of the log file for list of errors
[Sun Jan 19 14:26:04 2014]
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:26:04 2014]
please help

Yeah, you installed some alternate media player or CoDec pack and it messed up your Adobe stuff. Remove that garbage, run the Cleaner tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Issues with Adobe Creative Cloud on MacBook Pro

The more I learn how to use the Adobe Creative Cloud products the more frustrated I become. Every day all the programs crash/ freeze multiple times and I have to force the app to quit. Exporting takes entirely too long. The Rotobrush is horribly painful to use due it being so slow and more.
Does the Adobe products just not work well with the MacBook Pro? I have a new laptop with 16gb of memory. Shouldn't that be enough to run these apps with no problems?
Any help/ pointers would be appreciated.
David McCarter

Well, regarding the Rotobrush in AE you have to live with it - it's pretty slow even on beefy desktop workstations which is inherent due to how it works. The rest nobody can help you with. You have not provided exact technical info, crash logs or even a descriptions of the specific workflows like program performance preferences, project setting, what files you work with etc.. Generic complaints are not in any way useful.
Mylenium

Adobe Creative cloud for Windows Vista?

I would like to use my Adobe Creative Cloud subscription (PS & LR) on my Windows Vista Laptop. Can I use an earlier version that is compatible with this O/S?

You can use PS CS6 by choosing "Other versions" on the CC web site, but LR is a hopeless case. You really should look into upgrading your operating system. Until recently Microsoft threw out Win 8.1 for free even under some conditions as a special promo and even now you can have it for 49 bucks...
Mylenium

I am not able to open my Adobe Creative Cloud any more...What happened?

The following is the information shows why I am not able to use my Adobe Creative Cloud. I don't konw why and how this kind of information appeared on my desktop, then I was not able to open the Adobe Photoshop CC, Adobe Illustractor CC, AfterFX... again, but I am still able to open and use Adobe Premiere Pro,Adobe Audition CC and Flash. I don't understand what happened... when I tried to follow the instructions that shows below, it asked me to pay $500 so that I could use my Adobe again... So what can I do in order to fix it?
"What happened to your files? All of your files were protected by a strong encryption with RSA-2048 using CryptoWall 2.0. More information about the encryption keys using RSA-2048 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem) What does this mean?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them, it is the same thing as losing them forever, but with our help, you can restore them.
How did this happen? Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server. What do I do? Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist. For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:
[further information removed by forum host]

This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Where can i find the files downloaded by Adobe Creative Cloud?

I installed illustrator CC today by using the Adobe Creative Cloud, i want install it on another machine, but i do not want download it again. unlike the old Adobe Download Assistant, it don't let you select a folder to save the downloaded files.
Any help?
THX
BTW, i am using Windows 7

Hi Yuki,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Same issue also has been discussed in the below mentioned links.
Re: Where is the serial number for Creative Cloud membership?
Creative Cloud applications ask for serial number
Let me know if it helps.
Thanks!
Eshant

Adobe Creative Cloud Enterprise Deployment Issues using SCCM 2012 R2

Hi,
I have been trying to deploy Adobe Creative Cloud Enterprise to Windows 8.1 machines that are identical, using SCCM 2012 R2.
The Adobe package seems fine, because it seems to deploy successfully to some machines. And SCCM 2012 R2 has been configured correctly, as I can deploy other software using it, and again, it deploys Adobe CC successfully to some of the machines.
I have tried comparing the package that is downloaded on the test machine/client machine, with the original package on the distribution point, using Beyond Compare, and there are no differences.
I have contacted Adobe Enterprise Support, and they asked me to send to them log files from Event Viewer, the msi installer, and other Adobe logs, from the machine that failed the deployment. However, after Adobe studying them, they told me that they could not identify any problems... Strange, because I could have sworn that I saw error 1603 pop up over 20 times on different machines indicating that the 'Set-up.dat' file had a problem with it.
After all the testing on over 20 identical machines (same hardware/same software), using different configurations on SCCM 2012 R2 and the client machines, I still can't seem to have a reliable solution to deploying Adobe CC.
The fact that it deploys successfully on one machine and fails on another, or sometimes deploy to two machines and fail on another (simultaneously), is something that I don't understand.
Another thing is that, if I retry the deployment 10-15 times after it failed the first time, it might go through...
Adobe Enterprise Support asked me if they could remote into a machine that failed the deployment to have a look at it and I agreed to that option, but it seems like my issue has been ignored because they never got back to me.
Has anyone had this kind of problem or anything similar before?
I need to be able to deploy this remotely to 100+ machines. So installing manually is not an option.
Any help is appreciated.
This was posted in the wrong section a few days ago. I'm hoping I can get some help here.
Case Number: 1862659812
UPDATE: I spoke to Adobe Customer Support and after 1.5 hours on the phone with a remote session going on, problem was still not solved or identified. Additional log files have been sent and now I'm waiting for a call back.

Hi Robert,
We seem to be having a very similar issue. Our installs would randomly fail with error code 1603 and an error message about a fault in Set-up.dat. Failure rate was near 95% on our 900 machines. Adobe Support and Karl having been looking into our issues but so far no solution has been found.
Having done a lot of investigating we've managed to deploy our package using a schedule task running as a domain admin. This is a nasty solution and we don't intend on using this permanently, but we needed to get the package out.
Are you seeing any of the following:
Entries in PDApp.log:
[FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | The Bootstrapper Process is (5).Stopping the installation process.
[FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.
[WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | Failed to find the pdb database.
[WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | Failed to get the local payload database handle.
Event Log:
Faulting application name: Set-up.dat, version: 2.9.1.474, time stamp: 0x54e11f94
Faulting module name: Set-up.dat, version: 2.9.1.474, time stamp: 0x54e11f94
Exception code: 0xc0000005
Fault offset: 0x000d7c52
Faulting process id: 0xb40
Faulting application start time: 0x01d072a073861622
Faulting application path: \\server.name.path\Adobe CC\FullPackage\Build\ASU\Set-up.dat
Faulting module path: \\server.name.path\Adobe CC\FullPackage\Build\ASU\Set-up.dat
Report Id: c86d9216-de93-11e4-8284-782bcb99e284
Faulting package full name:
Faulting package-relative application ID:
Installer Log
Indicates it can't find the Media_db. We noticed that the folder C:\Program Files (x86)\Common Files\Adobe\caps doesn't get created on the machines were the install fails, so error message is correct in that there isn't a Media_db.db. Sysinterals Process Monitor seems to show that the setup tried to create the folder/files but they don't actually get created. Copying a Media_db into the folder from another machine seems to allow the installation to almost finish, but unsurprisingly you end up with problems later on.

Adobe Creative Cloud nothing but problems so far...

First of all. I am asked to sign in and accept agreements multiple times a day, almost everytime I open a program. The creative cloud application sign me out constantly.
Second, my programs all hang when they open. Illustrator may take up to a minute to actually open. It's only the Adobe programs that hang, all other programs on my computer respond quickly as they should.
Third, Bridge starts quickly but takes forever to populate the folder panel and show anything. It's just maddening!
So are these bugs that will be fixed or am I stuck with this behavior?

Just bought and installed PS and LR via CC both apps installed and are in the correct win dir. Neither app will launch (tho PS does very quickly flash the splash screen before closing). I have tried the fix at http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html, it did not work. I done a system restore and went trough the whole CC install process again, but still LR nor PS will open.I have tried disconnecting from the internet before launch but also with no success. Have updated graphic the card driver and have all the latest windows drivers installed. Have spent many hours now trying to find a fix. Any ideas?
Sony VAIO (laptop)
Windows 8.1 Pro (genuine)
i7-3632, 16GB RAM, AMD Radon HD 7600, 1TB SSD
Have now done a clean re-install of Windows 8.1 Pro from CD. Still having same problems, tho LR will now open but is in some sort of limited mode eg; Develop and Map module disabled. Please renew your membership to reactivate. Photoshop no change Splash Screen and then nothing.
I have tried signing out and in of Adobe Creative Cloud (no change), also under Apps when signed in, it says Photoshop CC (2014) and Lightroom 5 are both Up to date with a green tick. My online account says it is paid and current.
side note; have also disabled all firewalls and AV still no change.
Getting very close to being over CC... Many hours wasted and still not working!!!
Someone said "use pirated software, at least it works"...

Adobe Creative Cloud syncing/updating/installing problems

Hello Forum,
I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
Does anyone know why the Cloud app is not updating itself since my uninstalls? Or what is lingering on my system that may be confusing it? If it's the latter, is there a universal uninstall app for all Adobe application files on one's hard drive? I figure if I can do that, I can start over fresh. I already used the Creative Cloud's own uninstall app to delete it and re-install it, though that didn't change the information it's giving me.
Thanks in advance for anyone's help,
Scott

Hi Legendary Hearts,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

Having problem to start using my Adobe Creative Cloud

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