Having problem with App Store. Says problem with billing, but I'm installing a free App.
Problem installing a free App.
Clarence,
If you have a credit card on file with your apple id you can remove it and select the option for none, if something is wrong with your credit or billing information it will prevent you from downloading any content until its resolved.
Similar Messages
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Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?
You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store. -
Pages, Numbers and Keynote won't update. App Store says update was applied, but when I open Pages/Number/Keynote, the version of it shows the old version.
When you updated, the old version remained on your Mac, in a subfolder within Applications named iWork '09. Any icons you have on the Dock still point to that old version. Try opening the Numbers that is located in your main Applications folder, not the one in the subfolder. If that works, then drag that one to the Dock.
SG -
What do I do when App Store say declined purchase and I don't won't that app
please help me! my friend tried to purchase a app with my credit card and didn't know, I didn't have any money on it and now when I try to purchase free apps or songs it says... log in and then goes to my payment information to say enter security code, I entry it, then it says purchase declined try using a different payment method!! I DONT know what to do please heeeelllllllpppppp ME!!!
Accepted forms of payment > http://support.apple.com/kb/HT5552
Divinefromwa wrote:
...and then goes to my payment information to say enter security code, I entry it, then it says purchase declined try using a different payment method!! I DONT know what to do ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Cannot open App Store, I have deleted it but want to install it again and I can´t
I was unhappy with apple store and I deleted it from my imac. But now I want to install Masc os Lion and I need it. I cannot install it again, and it does not appear in my dock. How can I get it again?
Thank you! Now I have App Store. But after installing the Combo, I could not open SAFARI again, it was broken. So, I downloaded Opera (through App Sotre) and then I browse in internet and downloaded SAFARI again from apple.com and now it works
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What can I do to get it to finish installing. My computer is on for many hours 4 - 6 hrs. And after turning the computer down I keep
You are the smartest person in the world!
Hardly. You are welcome. -
Why does my app store say payment method decline
why does my app store say payment method decline when i down load a free app
Are you using a debit card? I read somewhere that debit card are not being accepted by itunes. Go to settings/itunes & app store, tap on the ID there then on view account, log in and check payment details to see if they are correct.
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I'm having problems with my iPad I downloaded I downloaded pro for two dollars and now when I try to download other apps in the app store it wAnts to kno my personal card info on free items and won't let me download items I already erase the I downloadeder pro but I don't kno way to do?
Also, when I go on to safari, another alert pops up that safari cannot verify the identity of the website, anything that I type in to as common as google.com. It gives me 3 options to either cancel, look at details, and continue. I've looked at the details of the website of Google and it is legitimate the site. Any help?
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I am not being able to create my apple ID as my card details are not being accepted by the app store. i tried with my visa card as well as master card. help me out to solve the problem..
Were the VISA and MasterCard issued to you by a bank in the country where you reside and do they have a verifiable billing address in the same country?
Or are these debit cards that you bought in a local store. Apple does not accept debit cards that you bought. -
I updated my iOS system 2 Days ago. App store says I have 20 updates, when I click update all, they all go in to "Waiting" mode and its been like that for 24 hours now with no sign of updating. Do I have to delete them all and reinstall ? any help much apreciated.
Snafujafo wrote:
Dear ED3K:
First: I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck. -
i changed my sim on my iPhone n reconfigured iMessage, it configured with my number but when i sign in with my apple id it says username/password is wrong while in all other things like FaceTime, App Store it worked with the same id and password..
can anyone help me to solve this issuei just opened my ipad, started my apple account/I.D. and realized I put the wrong e mail. I was having trouble correcting my I.D on the Ipad so I went to my laptop and make the proper changes/slash e mail address I wanted for my apple ID. I got back to my ipad and try to download an app I can't because I have to sign in my apple account and I can't because it still has the irrelivant I.D/email address..
So, i did what you said.. went to setting>app store> tapped on my e mail.. it asked me to sign in (with my invalid emails address showing). I signed in with the password I had created. It said "incorrect".. I went to reset password. I reset password, tried to sign in and it says again "unvalid password".. this is getting irritating. I have been asking and no one knows what to do. -
My MacKeeper says iPhoto is out of date. When I try to update it, the App Store says I need IOS 10.9 or later. I have 10.7.5 and when I check for updates my Mac says the OS software is up to date. How do I solve this problem??
1. First step to solving the Problem: Trash MacKeeper. It's a pile of trash that does far more harm to your computer than good.
https://discussions.apple.com/docs/DOC-3691
2. What version of iPhoto do you have? (iPhoto Menu -> About iPhoto) -
I had previously downloaded Words with Friends (app was .99 cents). It has suddenly disappeared from my phone. Went back to the App Store to download it again, but it says it is installed. I can't find it? Any sugestions?
Scroll all the way to the left and type it in the search box, see if it pops up!
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my iphone 4s has switched to the US app store and i have tried to switch back to the UK app store with itunes but it keeps saying i need to spend all of my store credit first is there any way around this
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance. -
App Store says there is one update available. But the Updates page shows a blank screen. Have tried syncing with iTunes on mac as well. But nothing seems to work. Am using Iphone 5 6.1.4. Help
Next time that happens while on WiFi, turn WiFi off in settings, wait about 30 seconds or so, then turn WiFi back on. Sometimes you have to do this two or three times, but this fixes that issue as well.
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