Having problems downloading Photoshop - Lightroom downloaded just fine.

I purchased the Creative plan, which says it includes Photoshop CC and Lightroom 5. From the creative cloud desktop platform, I successfully downloaded Lightroom, but when I go to download Photoshop, it just sits at 0%. When I go to Adobe's website, it acts like I have to purchase Photoshop, but my account says it is included in the package I purchased. Help!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs

I have been having problems downloading apps with my cellular data. I try installing apps from the app store and when it starts loading it just stays loading for a while but all of a sudden it loads all the way and then it restarts It goes back to waiting

I have been having problems downloading apps with my cellular data. I try installing apps from the app store and when it starts loading it just stays loading for a while but all of a sudden it loads all the way and then it restarts. It goes back to waiting

https://discussions.apple.com/message/19584729#19584729

I was having problems downloading the trial version of photoshop... pe advice I used the adobe cc cl

i was having problems downloading the trial version of photo shop.. per advice I used the adobe cc tool... if finally downloaded and installed but now says there was a patch error... HHHHHEEEELLLPPPP!

Virtual One what error exactly are you receiving?

TS1363 Having problems downloading since switching to VISTA. Any suggestions?

Having problems downloading songs and podcast since switching to VISTA. Purchases just stay in the cloud. Any suggestions?

Vstar4me2 I am very sorry but you will need to upgrade to Windows 7 or later to use Photoshop CC and Photoshop Lightroom 5.

Hi I am having problems downloading and updating apps on my iPad and iPhone. The message cycles between waiting and loading then I get an error message saying unable to download app. Eventually,after many attempts it works.

Hi Guys - for a few days I have been having problems downloading and updating apps on my iPad and iPhone. The message cycles between waiting and downloading then eventually says unable to download app. Sometimes after many attempts it wil eventually work. I tested it on an old iPhone 3G and got the same problem so it is not an iOS 5 issue. My WI-FI connection is working fine. I was wondering if this is an App Store problem? Anyone else in the UK having this problem?

Hi John
iTunes Support wasn't of any use to me.
I have also been having another problem - with BBC iPlayer and other video streaming not working due to insufficient bandwidth, despite my overall download speed being consistently around 50Gb. This is also affecting AppleTV downloads
I am using Virgin Media as my ISP, and was wondering whether you do as well. This might be the common thread.
-Bernard

I'm having problems downloading itunes on windows 8

I'm having problems as stated,
I've just bought a windows 8 laptop (1/12/13) and am trying to download and install itunes, and seem to be unable to do so.
I am using firefox, which I downloaded through IE, and the download starts, and reaches different points before stopping, and needing to be restarted. I get no error messages, just the file stops downloading. I left for 2 1/2 hours and the download didn't move on at all.
Somebody please help.

Are you able to download the installer if you use IE instead of Firefox?

TS1424 Is anyone else having problems downloading "Haywire"??

Is anyone else having problems downloading "Haywire"?!

Below is the solution that worked for me ...
I actually figured it out. If you just go directly to iTunes, open the Redeem Code page, and input your promotional code without ever going to the website it tells you to, it works splendedly. Not sure why letting the website open iTunes screws it up.

I am having problems downloading Flash Player on a Mac

I am having problems downloading / updating Flash Player on a Mac. Installer runs to 30 and freezes.

Hi, First since you have the 64bit Windows, you need to use the 32bit browser as Adobe does not support Flash Player
for the 64bit.
Are you using any other browser? Here are the instructions for Internet Explorer.
Download the Adobe Uninstaller to your Desktop: http://kb2.adobe.com/cps/141/tn_14157.html
Download the Installer and SAVE it to your Desktop:
http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
Before you start you need to read over the Uninstall info and follow the Security settings, making sure no applications
are running that uses Flash. Anti-Virus/Spyware and Firewalls can interfere and so I would follow these steps after you
know how to disable these. Also you may benefit by reading this also:
http://go.adobe.com/kb/ts_tn_19166_en-us You don't need to follow all of these, just be aware of what my apply to you.
1. After the Uninstaller and Installer are on your Desktop, then disconnect from the Internet.
2. Disable your Anti-Virus/Spyware and Firewall programs. (If you are using just the Windows Firewall, that is ok)
3. Make sure all apps that use Flash are disabled and check the system tray for that also.
4. Close All browsers and RUN the Uninstaller. When finished, Reboot(restart) your computer. When fully Rebooted, Reboot again( to clear out old files) When fully Rebooted,
5. RUN the Installer and when finished, Reboot ONCE.
6. Re enable your Anti-Virus/Spyware and Firewall and connect back to the Internet.
Go to this test site: http://www.adobe.com/software/flash/about/
If you have any questions after reading or before you start, please ask.
Thanks,
eidnolb
Message was edited by: eidnolb add'l

I am having problem downloading application on Mac app store, when I try to login and start downloading the application, it will say "Your device cannot be verified"

I am having problem downloading application on Mac app store, when I try to login and start downloading the application, it will say "Your device cannot be verified"

Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM.

HT1349 I'm having problems downloading apps to my iPad using wifi at a McDonalds. The apps all stay in a"waiting" mode. I can't delete them or get them to install. This is the second time that this has happened. Advice?

I am having problems downloading apps while using wifi in a public setting. The apps will show up on my screen and say "waiting". They will not install. I can't even delete them from my screen. This has happened before and I had to reset my iPad to factory settings. I hope I don't have to do this again. Any advice?

Well, typically one of the fixes that I would suggest is to try to delete the waiting icons. WIFi in a public places like McDonalds, Starbucks, B&N, etc. is not the greatest and I would avoid those places for downloading and updating apps. But I do realize that not everybody has access to Wifi in their homes.
These are all things that have worked at one time or another for other users. Hopefull one of them will work for you. Just ignore whatever does not apply or anything that you have already tried.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

Why I am having problem downloading adobe producs

I don't know what's this.. I just want to know why I having problem downloading adobe products..... I has spoke with the adobe support and the ask me to conact you guys and ask you to to unblock something not quite sure what to do.. can anybody help me?

Most of the CS6 packages and trial require using the "Adobe Download Assistant" - which should download before you download the actual disk image.
What are you trying to download? I can give it a shot...
Clinton

HT1386 I am having problems downloading my music from my PC to my iphone 5s. I have i-tunes on my PC which I also have a different apple ID than what is on my iphone. I tried once to sync and download but do not know where it went. Please help

I am having problems downloading my music library from my PC to my iphone. I have different apple id's for i-tunes and iphone5s. I did connect iphone to PC via USB and was able to sync and download, but do not know where it downloaded to. I looked under my music on iphone and nothing there.

You have Sync Music selected under the Music tab or selection for your iPhone sync preferences with iTunes on your PC?

I am having problems downloading my music from my Itunes laptop to my Ipod,..it will only download 260 songs? Ive checked all songs in the check box,. still cannot figure it out??

I am having problems downloading all my music ontop my Ipod from my Itunes account. It only allows 260 songs? It is leaving me with 25 g of free space on my ipod? I have alot of music, and it never has done this before? Ive tried resetting my Ipod,. ive gone through and selected all my music to be synced, buit everytime I sync,. it only syncs 260 songs??

? Anyone have any suggestions?

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

Having problems downloading dreamweaver, comes up with error 50

I'm a student and is having, problems downloading dreamweaver, it comes up with error 50, when ever finish downloading, could someone come back to me, I need to download urgently, Kind Regards Miss Shaw.

I'm a student and is having, problems downloading dreamweaver, it comes up with error 50, when ever finish downloading, could someone come back to me, I need to download urgently, Kind Regards Miss Shaw
............................Please reply urgent.

Having problems downloading Photoshop - Lightroom downloaded just fine.

Similar Messages

Maybe you are looking for