Having problems paying for subscription

It says my credit card details are stored in another account, but I don't know the password for that account. I need to reset my password for the duplicate account.

@myroforhiro
On the 9th you purchased Unlimited US&Canada subscription which cost C$ 30.48 and with that you also purchased 5CAD Skype Credit.
Your orders: https://secure.skype.com/account/purchase/history/orders
It's not a double charge. Could you check your bank statement if there are double charges?
If yes, provide proof of payment to customer service and they will sort this out: https://support.skype.com/en/faq/FA11016/How-do-I-send-proof-of-payment-to-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I have moved from the UK to Canada and would like to pay for subscriptions in Canadian dollars rather than sterling pounds. Also I would like to take up the offer that I have purchase CS packages in my account. How do I go about this?

I have moved from the UK to Canada and would like to pay for subscriptions in Canadian dollars rather than sterling pounds. Also I would like to take up Creative Cloud subscription offer because I qualified as a prior purchaser of CS packages.
How do I go about this?

I did that - nothing happen... I have changed my adobe ID and all address to my Canada home.
Having log myself out and re-log back in to start the Creative Cloud subscription. The payment still shows in Sterling Pounds.
This is difficult as I am no longer earning Sterling pounds as a wage and the subscription would automatically be doubled payment, because Canadian $ is less in currency exchange to the UK Sterling Pound.
Thanks for your above suggestions, but what should I do now, to resolved this issue.
Regards
Robert

Hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

You should talk to Adobe Support thru chat or by phone when they are available (Not usually on weekends) as they might be able to help arrange the change without any cancellation penalties.
Phone/Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Otherwise what you would normally do is first consult the following page to see what you can do on your own
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
and then if necessary cancel the current plan (penalties being possible) and subscribe to the new one.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I have a CS3 for windows and I switched to a mac. Can I get a mac version without having to pay for the suite again

I have a CS3 for windows and I switched to a mac. Can I get a mac version without having to pay for the suite again?

No.
Adobe only offers a Platform Swap on current software: Order product | Platform, language swap
CS3 is also too old to have an "upgrade path" and is no longer sold or supported by Adobe.
You do, as a CS3 owner, qualify for a 40% discount on your first year of a Creative Cloud Subscription though: Creative Cloud pricing and membership plans | Adobe Creative Cloud
If you don't want to go with the subscription service, Adobe does still offer CS6 (4 versions away from current & no longer receiving updates) as a "one time payment/download" perpetual license: Creative Suite 6

HT1727 i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

If you bought them on your iPad then you will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to the Tones part of your computer's iTunes library and you can then sync them to your iPhone - ringtones are a one-time only download, so you won't be able to redownload them directly on your phone.

HT204266 I downloaded an app that cost me itunes credit and now it's not showing up in my purchased tab. I was wondering if i could get it back to download it without having to pay for it again

Hi everyone
alittle while ago i payed for scrabble on itunes and recently i have wanted to put all my apps onto my laptop and i couldn't find it under purchased, is there anyway i can download it again without having to pay for the app
thanks

Have you checked if the version you purchased is still available, if not, you can't redownload it.

I've lost all my music since my last computer died. How do I get that music back without having to pay for it? I read somewhere that there is a "form to request to download iTunes purchases again", is this true?

All of my music is missing from iTunes since my last computer died and had to get a new one. How do I get that music back without having to pay for it again? I've read somewhere there is a "form to request to download iTunes purchases again", is this true?

Media should be included with the backup of the computer that all users should be creating on a regular basis as part of basic computer/data maintenance.
In the event that you do not have a backup (stop being lazy.... keep backups of YOUR data and other important files)
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this.

HT3209 How can I redeem my digtal copies from my cloud without having to pay for it?

How can i redeem my digital copies from my cloud without having to pay for it? I bought Disney's Frozen and it came with the Frozen and The Incredibles digital copy which i have in my cloud but they wont let me download it keeps trying to charge me almost $15 per movie

What do you mean 'redeem my digital copies from my cloud' ? Have you already redeemed the codes onto your account, are you looking to redeem the codes, or are you wanting to reddownload the films ?
If you haven't already redeemed them, and they are iTunes codes : http://support.apple.com/kb/HT1574
If you are wanting to redownload them, then if you can do so then they will show in the Purchased tab in the iTunes store app on your iPad for redownloading.

Payed for subscription, but Muse CC doesn't work, it asks me serial number

payed for subscription, but Muse CC doesn't work, it asks me serial number, any help?

Hi,
Depending on your OS, please try the steps below
Windows
Click on the "Start" menu. Select "All Programs" and then "Accessories"
Right-click on "Notepad" and select "Run as Administrator"
Click "Continue" on the "Windows needs your permission" dialog
When Notepad opens, click File and select Open
In the filename field type the following:
C:\Windows\System32\Drivers\etc\hosts
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
From the "File" menu select "Save" after making changes
Restart Muse
Macintosh
Click on the "Finder" icon. Select the "Applications" folder
Open the "Utilities" folder and select "Terminal"
Type the following:
sudo nano /etc/hosts
Enter the OS user's associated password when prompted
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
Press control+o to save the file
Press control+x to close the file
Restart Muse
Let me know the result

HT201335 Is there a way to get airplay to work from iOS to my macbook without having to pay for a third-party application?

Is there a way to get airplay to work from iOS to my macbook without having to pay for a third-party application?
I've been trying to get my iPhone screen to play onto my macbook.

There are no free ways to do it that I have seen. However, Reflector is reasonably priced. http://www.airsquirrels.com/reflector/

I deleted my iphotos app by mistake. i was wondering if there is a way for me to download it for free instead having to pay for it again?

I deleted my iphotos app off my mac by mistake. i was wondering if there is a way for me to download it for free instead having to pay for it off of appstore?

Welcome to Apple Support Communities
iPhoto comes for free with every new Mac, so you don't have to pay.
If your Mac didn't come with DVDs or it came with OS X Lion or Mountain Lion, open the Mac App Store, log in with the Apple ID you used to register the computer, go to Purchases and download iPhoto free of charge.
If your Mac came with DVDs or you bought iLife in a DVD, insert the DVD and reinstall iPhoto. Then, open  > Software Update, and install the most recent version

I had iPhoto on my Macbook when I bought it, but I had to replace my hard drive, reloaded now Leopard and now don't have iPhoto. How can I get it without having to pay for it again?

I had to replace my hard drive and load Snow Leopard, but iPhoto is not there. How can I get iPhoto without having to pay for it.

The iLife that came with your MacBook is on the #2 gray disk that came with the MacBook.
The App Store version of iLife ‘11 programs will only work with 10.7 or 10.8. You can get the iLife ’11 DVD which will run on 10.6 on eBay or Amazon.com fairly cheap.
http://www.ebay.com/sch/i.html?_odkw=apple+ilife+11&LH_Auction=1&LH_BIN=1&_sop=1 2&_osacat=0&_from=R40&_trkparms=72%253A1234%257C66%253A2%257C65%253A12%257C39%25 3A1&LH_PrefLoc=1&_sc=1&_trksid=p2045573.m570.l2632.R2&_nkw=apple+ilife+11&_sacat =18793
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?s=so ftware&ie=UTF8&qid=1376932206&sr=1-1&keywords=ilife+%2711

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.

I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.
Many thanks
Arkadi de Rakoff

Unfortunately, redownloading of past music purchases isa still in beta test and only available in the US right now.
It's due for everyone this fall. Downloading past purchases from the App Store, iBookstore, and iTunes Store, http://support.apple.com/kb/HT2519
If you can't wait, contact the iTunes Store Support Team at this link
If you get lucky, they may be able to authorize another download now.

Can I load "Pages" onto new hard drive without having to pay for it again?

I have a 5 yr old Mac that just had it's hard drive replaced. I had paid for and loaded Pages onto the original hard drive. Wondering if there's any way to load Pages onto my new hard drive without having to pay for the program again. Thanks so much

If you originally installed Pages from a CD or DVD, reinstall it from there.
If you installed Pages from the Mac App Store, yes, from the Apple ID you purchased it with.
If you got Pages from the iTunes App Store, the Mac version of it is a separate purchase.
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Having problems paying for subscription

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