Having problems trying to get my security question and answer sent to my email and it is not showing up
having problems trying to get my security question and answer sent to my email and it is not showing up
Do you mean that the reset link won't show on your account or that the email doesn't arrive on your rescue email address ?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you aren't receiving the email to it (you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I am still having problems trying to change my security questions
I am still having trouble trying to change my security questions and I can't figure it out
Have you followed this
http://www.apple.com/support/appleid/ -
Please help me reset my security questions I have had no luck thus far following the directions
You won't be able to view or change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
How do I get new security questions to answer if I forgot my old questions?
How do I get new security questions to answer if I forgot my old questions?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699 -
Hi all. I recently restore my old iphone 5 on my new 6. I'm having problems with bluetooth devices. The ones that were already paired with the old one are not showing in the list, and most of them(not all) are not working or pairing. I already restored network settings to no avail. Any ideas?
What's more, they don't even show on the bluetooth devices list..
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How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.
You should probably contact Apple support.
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Security Questions to answer before purchasing via iTunes and App Store
I am trying to purchase an app via the app store for the first time on my new iphone 5. It initially asks me security questions to answer BUT these aren't my original security questions that i've answered on my own Apple account via appleid.apple.com. What do I do since i'm stuck at this point....
Make sure your phone is set up to use your old AppleID unless you have specific reasons to want to change. Purchase cannot be transferred between accounts.
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Please help!!! Tell me what to do!!
Contact Account Security. You can set up a call with them. Click on "Other AppleID topics" then on "Forgotten Apple ID security questions".
https://getsupport.apple.com/Issues.action -
Can't get past security questions, forgot answers
I am trying to make purchases in ITunes app store and after putting in my password, it's asking me for security questions. I don't know the answers, I must of forgotten them, because I am putting in the correct answers and it's telling me there wrong.
To contact Apple, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118928) -
What if i send the security question reset thing to my rescue email and the email never comes?
I go to the setting and go to security and press the recur email thing for the security questions and a email for apple never comes ? I tried it 3 times and refreshed my email no emails have come yet.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102199) -
How can I reset my security questions for icloud account. I am not receiving the reset email. Is there a way to change where the email is being sent? ice checked my spam folders.
The easiest thing to do is to contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
This explains how to change your rescue address: Manage your Apple ID primary, rescue, alternate, and notification email addresses. -
i can not figure it out
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I'm having problems resetting my security questions it won't send the email
So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishesWelcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)
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