Having problems updating to 5.0.1 keep getting error message

I have tired muliple times to download this new "version" and keep getting an error message. this has happen the past two days. I am really getting tired of this. I have even deleted itunes and downloaded it again. what the point in having this phone if the updates dont work.

Good Afternoon poolkitty,
I am sorry to hear of the difficulties you are experiencing in attempting to update the software on your iPhone 4. Although you can complete the update via wi-fi, we recommend completing the update using iTunes, as this is the preferred option. The link attached below includes both options.
http://bit.ly/ul3LXl
I hope you find this information helpful.
Sincerely,
  JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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