Having problems with iCloud

My mother in law has been having a problem with iTunes/iCloud,
where all of her music that she has can only be played through wifi! I went through her iCloud and iTunes to try and figure it out for her... But no success!!!
Please help me!!!

Is she using iTunes Match?

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    Hi, Roy631. 
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    Are you sure it's your ID?  Activation lock will require the ID and password that was originally used to activate the phone in order to reactivate.  If the phone had a previous owner, it's their ID and password that is required, not yours.

  • HT204085 Is anyone having problems with iCloud continually asking for passwords for different items in iCloud?

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  • Anyone having problem with the iCloud lately

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    It is locked to your sisters carrier.
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    I have done this and keeps saying the same thing. I have even tried setting my account through Microsoft exchange but no luck

  • I'm having problem  with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..anybody can help?

    I'm having problem  with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..Can somebody help?

    Hi Maastricht2014,
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  • I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900  mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

    I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
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    Howdy there COUGAR444,
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    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
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    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
    How to erase your iOS device and then set it up as a new device or restore it from backups
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  • On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server".  I don't have any problems with iCloud on my laptop / PC.  It works fine... Does anyone know what the problem could be?

    On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server".  I don't have any problems with iCloud on my laptop / PC.  It works fine... Does anyone know what the problem could be?

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  • Is anyone having trouble with iCloud email?

    I am using iCloud for all of my mail.  I use it on iCloud.com and also with iMail.  I use it for my iPhone, iMac and MacBook Pro.  For the past three days I have been having a terrible time receiving email from my personal friends.  I can get email from commercial entities like DirectTV, Facebook, ASPCA, etc. but nothing when my friends try to email me.  I have spent several hours on the phone with Apple advanced tech support but it's still not working and I am supposed to call them back today.  After changing many settings, the tech told me it might be a corrupt email address and we would completely remove my email address from my computer and type it in fresh which we did.  I then was able to send myself a test email and I did receive that.  I am still able to send and receive to myself.  I then went to my neighbor and did the same thing on his computer with my email address, removed it completely and then put it in anew.  Then I sent myself an email from his computer but it didn't work.  I haven't received the email.  I have asked several people to email me today.  I did not receive any of their emails but am still receiving emails from other entities.  A friend of mine said they are having trouble with iCloud but when I asked the tech, he said he wasn't aware of it.  So, I have no idea if it's something on my computer or if there is a problem with iCloud.  Can anyone help me out?  It's so discouraging.  Thanks much.
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    I'm having the same problem, except I'm not receiving ANY email (not even from businesses etc).  This has been going on for a week now.  I had not upgraded my OS, so that cannot be the cause.  It was just suddenly not receiving emails.  I can send, but cannot receive.  I can log in to icloud.com but when I select MAIL, it will not load, and says application not availble.  Today, I opened Mail Preferences and added a email account using my same email address ([email protected]) and it worked fine, gathered all my missing emails.  But it was using the name iCloud instead of my name, and created a new mailbox for all the mail.  I want to use my mailbox I've used for years...so I deleted it.  It was just a test, but don't really know what was accomplished because my original email still does not receive mail. 
    Last week I had sent a msg to Apple Support about the problem, and got a reply...so I think they know there is a problem.  Perhaps they just don't know what the solution is so will not acknowledge the issue yet. 
    I'm still waiting for a solution, too.  Extremely inconvenient, most of us rely heavily on email.

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