Having problems with my app store and i tunes
I am having trouble accessing my app store because it says that it cannot connect to I-tunes store
so what have you done to troubleshoot thus far?
Similar Messages
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I am having trouble accessing the Apps store and ITunes on my IPad. It just keeps loading, can someone please tell me what I've done wrong. Thanks
I have never experienced that or read about it either but before you resort to restoring - and that may be what you have to end up doing - try the basics first.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Sometimes just restarting the iPad can really help. The resolution may end up being more complicated, but try the simple things and then move on. -
What can I do I have gotten the security problem solved so when can I start back downloading my free apps. And do I have yo give my credit card information in order to download free apps
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
For the credit card, how was the account created ? Unless the instructions on this page were used when creating the account : http://support.apple.com/kb/HT2534
then you will need to enter credit card details before the account can be used to download any item from the store. If you do enter credit card details then you should be able to remove it afterwards : http://support.apple.com/kb/HT1918
Message was edited by: King_Penguin -
Is anyone else having problems with the App Store?
I'm trying to get free apps from the App Store but every time I do it takes me to the billing page. I don't understand why! Pls help its frustrating me! :/
Unless you created your account using these instructions, you account has to included valid payment method, even for free apps. Is there a valid payment method?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
Having problems with the app store
Hi my brother has a 8gb 4th generation iPod touch and everytime we try to download an app, or update a game it says "Your account is not valid for use in the U.S store. You must switch to the Canadian store before purchasing." How do I switch to the Canadian store?
ThanksSee > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311 -
I'm having problems with my app, plants vs. zombies 2. It'll open and stay open for a few seconds then shut down. Help please.
Check to see if there are Updates available... If already up to date...
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
Hi
I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the language! I try to copy the text, color (gray) is not successful, the variance can it, so we can copy the text and translate?
I thank you for your help, it can help to humanizeYou are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money.. -
Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help !
Have you tried signing out of your iTunes & App Store on your device and then back in again - Settings>iTunes & App Store, click on Apple ID, then on Sign Out. Then sign in again and see if it accepts the password.
If that doesn't resolve the issue, try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Slide to Unlock screen will display. See if the problem is resolved.
Cheers,
GB -
Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Having problem with my app on the Iphone 4
i recently buy an iphone 4 but lately i been having problem with all app on the iphone i can't enter app store, facebook, tweeter etc and when i try to log off my account it actually don't let me log off i even do a recent to the iphone 4 and yet not letting me do a thing!
some help please!
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Having problem with buying apps.... Recently upgraded to iOS 6
Having problem with buying apps.... Get a error msg stating that I am logged in Egyptian store, and need to log in Emirates(UAE) store!!! But I am currently in UAE... This started after I upgraded to iOS 6
Found a solution from one of the community posts
One needs to go to the apps store --> select featured apps --> go to bottom of the screen and select your apple id tab --> on the pop up screen select 'view apple id' --> go to region and change to appropriate region.... Cheers -
I have been having problems with my iPod touch and my WRT...
I have been having problems with my iPod touch and my WRT54G router. I am so frustrated right now because after following the various steps mentioned in one of these threads, following Earthlink's prompts, and speaking with Apple, my iPod touch will still not work. It is connected to the internet but will not download the pages. It is quite frustrating. I have changed from WPA to WEP, I switched the 4th Generated key to the 1st. I've disabled this, enabled that. I've done just about everything. I updated the firmware. I made the switch from a partial bridge to a full bridge. Still nothing seems to work. Does anyone have any other suggestions? The one thing I have not done is enter the Apple code into the iPod which searches for website...-- I cannot access the internet with my iPod so this web address does not work. If anyone has been successful, will you please give me step by step instructions? Yesterday I was on the phone with Linksys for about an hour. Before that with Apple for about an hour and before that with Earthlink. How it is that I can walk into a Bread Co. or Apple Store and immediately connect to the internet with my iPod but I can't in my own house?? Everyone seems to think it is someone else's problem so I've gone around and around. Not one of the Linksys support personnel suggested I look here on this community forum. I had to pay the $9 fee to have advanced Linksys help but still my iPod does not work and when I called back, the man I spoke with seemed to think the case was closed because my PC, Laptop, and iPod are connected to the internet -- the iPod just won't download the webpages or get mail. My iPod's IP address begins with 192. I would appreciate any help on this matter
Message Edited by AlliW on 10-02-2008 02:06 PMI had the same issues with my iPod touch & iPhone. It's a known issue with the touch & Linksys G routers. Go into settings on the touch & do the following.
1. Settings - wifi - linksys
2. Erase your DNS settings & input same numbers as in router
Settings.
3. Http proxy should be
in off position.
4. Close out & open safari you should now have a wireless
connection. -
What is wrong with the app store and how long before its fixed, im downloading atna very slow pash and i have a 10mb uncontested line.
Sorry, its on both my iphone 4s (2 iphones) and ipad2 that the app store is slow, I have done all the above and still when i download a 1 mb app it take about a half a hour just to download and previously it wasn't even a second. When browsing the web the devices are fast and internet speed is good, but when going in to app store it takes long to load and show me the new app, updates, featured app ect. We watch movie online and the streaming is brilliant. Even on my windows pc the app store is slow and sometimes says that i store could not be opened, i have also tried on my buddies wifi and there it does exactly the same which makes me think that its on apples side, but why do you not have any problems?
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Hello everyone I have a problem with the app store as secret questions asks me to download the application, the problem is that I do not remember the answers as I do?? thank you very much to all
Hello andreabn90
If you can't remember your security questions go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
Hello i am having problem with facebook app
i am having problem with facebook app . the problem is that whenever i logout i still appear to be online .my friends tell me that i am always online but i hardly come on facebook for half an hour on my ipod touch .please tell how to solve this problem coz this can get misunderstanding between me and my friends that being offline they would still think that i am online and not replying them on purpose so please help...thank you..
Try the Flash Player forum.
http://forums.adobe.com/community/flashplayer
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