Having problems with my Microsoft applications

I recently downloaded Adobe CS6 Design & Web Premium, that went smoothly. The problem lies within the Microsoft Office application and my own lack of timing. Here it is here :When I got my machine back the third time it had been wiped out and it was back to the bare bones. We've all been there. The M/S Office 2013 had been part of my Intro to CIS class...long story short...by the time I got back around to activating my Office 2013 bundle, I had lost my product key. Listen, I'm 52 years old and am trying to rebuild my world. I was T-boned by a truck on my bicycle four years ago. Just getting back up on my feet, literally. Now I'm going to get screwed on my trial AGAIN from Adobe. Nothing works because the Office applications come up (SURE). They are brandished in scarlet red and say that I'm using an illegally obtainedunauthenticated version of the app. I cannot even email photos to my kids from the Windows Photo Viewer, or Movie Maker now. None of it.
   It's turning into one of the most horrible experiences ever. During the fall semester, 2012... I took a Photoshop class, GAM-42. Which is brave for an old lady. I had downloaded a trial version of CS6 at that time. When I brought my homework home on my flashdrive and tried importing the files into the CS6 bridge and timeline applications...I got a Verisign logo that grew out of the back of my homework, that crashed the whole business.
     And now, here we go again, lucky me.
     Okay, my O/S is Windows7 Ultimate-64 bit. The Microsoft Office 2013 is an upgrade from friends who helped me salvage the box after the BIG crash. I had Office 2010 on the "DoubleDeuce". Should've just stuck with it. But, that's not relevant.Is it? The present system, 'Lucky 13", has Adobe Reader, Air, Flash player, Shockwave andthe CS6 Design & Web Premium, Content Viewer...quite often the Adobe Acrobat XI Pro will appear and flip me off, insisting that I should buy something. Since Acrobat XI Pro was lost in the BIG crash, and with my computer down and pending finals...at 18 or 21...coulda handled it standing on my head. But since...oh, how do I put it...since I am working under diminishing capacities at 52, no dice. I am now on Academic Review. Going down for the third time.....H E L P !

That's all very true. Here it is here: With the M/s Office it was on me , considering my lack of timing in entering the product key..which sad to say, I cannot find at this time. Where the whole business snarled up on me is in the pdf to Word area of the Adobe application. It will not work at all now. My Outlook is blocked when using it to picture mail or anything with an attachment is sent from the viewer. I have heard from M/s and am doing the through the proper channels thing, with the forms & etc. My concern is whether or not I will get it all straightened out in time to have anything left of my trial application. I just got off the phone and on the box and will get those screen shots up front & center. Thank you for being kind and patient with me since I've jumped into all of this with both feet. Give me a few minutes...I have to finish up a few router details with another application I'm looking into, another box up... be back directly. Thanks again.

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       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
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        <key>Label</key>
        <string>com.citrix.ReceiverHelper</string>
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        <key>KeepAlive</key>
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        <false/>
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        <key>WaitForDebugger</key>
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        <key>ProgramArguments</key>
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        <key>Hour</key>
        <integer>9</integer>
        <key>Minute</key>
        <integer>57</integer>
        <key>Weekday</key>
        <integer>3</integer>
        </dict>
       </dict>
       ...and 1 more line(s)
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       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN
       http://www.apple.com/DTDs/PropertyList-1.0.dtd >
       <plist version="1.0">
       <dict>
            <key>Label</key>
            <string>com.cisco.anyconnect.vpnagentd</string>
            <key>ProgramArguments</key>
            <array>
                 <string>/opt/cisco/anyconnect/bin/vpnagentd</string>
                 <string>-execv_instance</string>
            </array>
            <key>KeepAlive</key>
            <true/>
            <key>RunAtLoad</key>
            <true/>
            <key>AbandonProcessGroup</key>
            <true/>
            <key>EnableTransactions</key>
            <false/>
       </dict>
       </plist>
    Contents of /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist (checksum 2733252498)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.wdc.SmartwareDriveService</string>
        <key>Program</key>
        <string>/Library/Application Support/WD SmartWare Services/SmartwareDriveService</string>
        <key>RunAtLoad</key>
        <true/>
        <key>StandardErrorPath</key>
        <string>/dev/null</string>
       </dict>
       </plist>
    Contents of /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist (checksum 1153517838)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.wdc.WDSmartWareService</string>
       <!-- <key>Program</key>
        <string>/Library/Application Support/WD SmartWare Services/SmartwareServerApp.app/Contents/MacOS/SmartwareServiceApp</string> -->
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StandardErrorPath</key>
        <string>/dev/null</string>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.genieo.completer.download.plist (checksum 1894818845)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.genieo.completer.download</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
        <string>-trigger</string>
        <string>download</string>
        <string>-isDev</string>
        <string>0</string>
        <string>-installVersion</string>
        <string>15886</string>
        <string>-firstAppId</string>
        <string>19340001</string>
        </array>
        <key>WatchPaths</key>
        <array>
        <string>/Users/USER/Downloads</string>
        </array>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.genieo.completer.update.plist (checksum 2339121592)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.genieo.completer.update</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
        <string>-trigger</string>
        <string>update</string>
        <string>-isDev</string>
        <string>0</string>
        <string>-installVersion</string>
        <string>15886</string>
        <string>-firstAppId</string>
        <string>19340001</string>
        </array>
        <key>StartInterval</key>
        <integer>86400</integer>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist (checksum 3051698494)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>KeepAlive</key>
        <false/>
        <key>Label</key>
        <string>com.microsoft.SyncServicesAgent</string>
        <key>OnDemand</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent</string>
        </array>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.zimbra.desktop.plist (checksum 3676173668)
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
               <key>Label</key>
               <string>com.zimbra.desktop</string>
               <key>ProgramArguments</key>
               <array>
                       <string>/Users/USER/Library/Zimbra Desktop/bin/zdesktop</string>
                       <string>start</string>
                       <string>-w</string>
               </array>
       

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    I am having problems with my VPN clients getting access to the networks over a MPLS infrastruture. I can reach these resources form my Core network (172.17.1.0/24) and my Wifi (172.17.100.0/24) but not from my VPN network (172.17.200.0/24). From the VPN I can reach the Wifi network (which is behind a router) and the rule that allows that also allows access to the other networks but for some reason it is not working.
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    Tracing route to **************** [10.2.0.125]
    over a maximum of 30 hops:
      1     1 ms    <1 ms    <1 ms  172.17.1.1
      2     1 ms    <1 ms    <1 ms  172.17.1.10
      3     5 ms     5 ms     5 ms  192.168.0.13
      4    31 ms    30 ms    31 ms  192.168.0.5
      5    29 ms    30 ms    29 ms  192.168.0.6
      6    29 ms    29 ms    29 ms  192.168.20.4
      7    29 ms    29 ms    29 ms  RV-TPA-CRMPROD [10.2.0.125]
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    S    192.168.30.0/24 [1/0] via 172.17.1.10
         172.17.0.0/24 is subnetted, 3 subnets
    S       172.17.200.0 [1/0] via 172.17.1.2
    C       172.17.1.0 is directly connected, Vlan20
    S       172.17.100.0 [1/0] via 172.17.1.3
         172.18.0.0/24 is subnetted, 1 subnets
    S       172.18.1.0 [1/0] via 172.17.1.10
    S    192.168.11.0/24 [1/0] via 172.17.1.10
         10.0.0.0/8 is variably subnetted, 4 subnets, 2 masks
    S       10.2.0.0/24 [1/0] via 172.17.1.10
    S       10.10.10.0/24 [1/0] via 172.17.1.10
    S       10.20.0.0/24 [1/0] via 172.17.1.10
    S       10.3.0.128/25 [1/0] via 172.17.1.10
    S    192.168.1.0/24 [1/0] via 172.17.1.10
    S*   0.0.0.0/0 [1/0] via 172.17.1.2
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    ASA Version 8.4(1)
    hostname RVGW
    domain-name ************
    enable password b5aqRk/6.KRmypWW encrypted
    passwd 1ems91jznlfZHhfU encrypted
    names
    interface Ethernet0/0
    nameif Outside
    security-level 10
    ip address 5.29.79.10 255.255.255.248
    interface Ethernet0/1
    nameif Inside
    security-level 100
    ip address 172.17.1.2 255.255.255.0
    interface Ethernet0/2
    shutdown
    no nameif
    no security-level
    no ip address
    interface Ethernet0/3
    shutdown
    no nameif
    no security-level
    no ip address
    interface Management0/0
    nameif management
    security-level 100
    ip address 172.19.1.1 255.255.255.0
    management-only
    banner login RedV GW
    ftp mode passive
    dns server-group DefaultDNS
    domain-name RedVector.com
    same-security-traffic permit inter-interface
    same-security-traffic permit intra-interface
    object network WiFi
    subnet 172.17.100.0 255.255.255.0
    description WiFi 
    object network inside-net
    subnet 172.17.1.0 255.255.255.0
    object network NOSPAM
    host 172.17.1.60
    object network BH2
    host 172.17.1.60
    object network EX2
    host 172.17.1.61
    description Internal Exchange / Outbound SMTP
    object network Mail2
    host 5.29.79.11
    description Ext EX2
    object network NETWORK_OBJ_172.17.1.240_28
    subnet 172.17.1.240 255.255.255.240
    object network NETWORK_OBJ_172.17.200.0_24
    subnet 172.17.200.0 255.255.255.0
    object network VPN-CLIENT
    subnet 172.17.200.0 255.255.255.0
    object-group service DM_INLINE_TCP_1 tcp
    port-object eq www
    port-object eq https
    object-group network DM_INLINE_NETWORK_1
    network-object object BH2
    network-object object NOSPAM
    object-group network VPN-CLIENT-PAT-SOURCE
    description VPN-CLIENT-PAT-SOURCE
    network-object object VPN-CLIENT
    object-group network LAN-NETWORKS
    network-object 10.10.10.0 255.255.255.0
    network-object 10.2.0.0 255.255.255.0
    network-object 10.3.0.0 255.255.255.0
    network-object 172.17.100.0 255.255.255.0
    network-object 172.18.1.0 255.255.255.0
    network-object 192.168.1.0 255.255.255.0
    network-object 192.168.11.0 255.255.255.0
    network-object 192.168.30.0 255.255.255.0
    object-group network VPN-POOL
    network-object 172.17.200.0 255.255.255.0
    object-group protocol DM_INLINE_PROTOCOL_1
    protocol-object ip
    protocol-object icmp
    access-list Outside_access_in extended permit tcp any object-group DM_INLINE_NETWORK_1 eq smtp
    access-list Outside_access_in extended permit tcp any object BH2 object-group DM_INLINE_TCP_1
    access-list global_mpc extended permit ip any any
    access-list Inside_access_in extended permit object-group DM_INLINE_PROTOCOL_1 any any
    pager lines 24
    logging enable
    logging asdm informational
    no logging message 106015
    no logging message 313001
    no logging message 313008
    no logging message 106023
    no logging message 710003
    no logging message 106100
    no logging message 302015
    no logging message 302014
    no logging message 302013
    no logging message 302018
    no logging message 302017
    no logging message 302016
    no logging message 302021
    no logging message 302020
    flow-export destination Inside 172.17.1.52 9996
    mtu Outside 1500
    mtu Inside 1500
    mtu management 1500
    ip local pool VPN 172.17.1.240-172.17.1.250 mask 255.255.255.0
    ip local pool VPN2 172.17.200.100-172.17.200.200 mask 255.255.255.0
    no failover
    icmp unreachable rate-limit 1 burst-size 1
    no asdm history enable
    arp timeout 14400
    nat (Inside,Outside) source static EX2 Mail2
    nat (Inside,Outside) source static any any destination static NETWORK_OBJ_172.17.1.240_28 NETWORK_OBJ_172.17.1.240_28
    nat (Inside,Outside) source static any any destination static NETWORK_OBJ_172.17.200.0_24 NETWORK_OBJ_172.17.200.0_24
    nat (Inside,Outside) source static inside-net inside-net destination static NETWORK_OBJ_172.17.1.240_28 NETWORK_OBJ_172.17.1.240_28
    nat (Inside,Outside) source static LAN-NETWORKS LAN-NETWORKS destination static VPN-POOL VPN-POOL
    object network inside-net
    nat (Inside,Outside) dynamic interface
    object network NOSPAM
    nat (Inside,Outside) static 5.29.79.12
    nat (Outside,Outside) after-auto source dynamic VPN-CLIENT-PAT-SOURCE interface
    access-group Outside_access_in in interface Outside
    access-group Inside_access_in in interface Inside
    route Outside 0.0.0.0 0.0.0.0 5.29.79.9 1
    route Inside 10.2.0.0 255.255.255.0 172.17.1.1 1
    route Inside 10.3.0.0 255.255.255.128 172.17.1.1 1
    route Inside 10.10.10.0 255.255.255.0 172.17.1.1 1
    route Inside 172.17.100.0 255.255.255.0 172.17.1.3 1
    route Inside 172.18.1.0 255.255.255.0 172.17.1.1 1
    route Inside 192.168.1.0 255.255.255.0 172.17.1.1 1
    route Inside 192.168.11.0 255.255.255.0 172.17.1.1 1
    route Inside 192.168.30.0 255.255.255.0 172.17.1.1 1
    timeout xlate 3:00:00
    timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
    timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
    timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
    timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
    timeout tcp-proxy-reassembly 0:01:00
    dynamic-access-policy-record DfltAccessPolicy
    aaa-server RedVec protocol ldap
    aaa-server RedVec (Inside) host 172.17.1.41
    ldap-base-dn DC=adrs1,DC=net
    ldap-group-base-dn DC=adrs,DC=net
    ldap-scope subtree
    ldap-naming-attribute sAMAccountName
    ldap-login-password *****
    ldap-login-dn CN=Hanna\, Roger,OU=Humans,OU=WPLAdministrator,DC=adrs1,DC=net
    server-type microsoft
    aaa authentication ssh console LOCAL
    http server enable
    http 192.168.1.0 255.255.255.0 management
    http 172.17.1.0 255.255.255.0 Inside
    http 24.32.208.223 255.255.255.255 Outside
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    snmp-server location Server Room 3010
    snmp-server contact Roger Hanna
    snmp-server community *****
    snmp-server enable traps snmp authentication linkup linkdown coldstart warmstart
    crypto ipsec ikev1 transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
    crypto ipsec ikev1 transform-set ESP-DES-SHA esp-des esp-sha-hmac
    crypto ipsec ikev1 transform-set ESP-DES-MD5 esp-des esp-md5-hmac
    crypto ipsec ikev1 transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
    crypto ipsec ikev1 transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
    crypto ipsec ikev1 transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
    crypto ipsec ikev1 transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
    crypto ipsec ikev1 transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
    crypto ipsec ikev1 transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
    crypto ipsec ikev1 transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
    crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set ikev1 transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
    crypto map Outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
    crypto map Outside_map interface Outside
    crypto ikev1 enable Outside
    crypto ikev1 policy 10
    authentication pre-share
    encryption 3des
    hash sha
    group 2
    lifetime 86400
    crypto ikev1 policy 30
    authentication crack
    encryption 3des
    hash sha
    group 2
    lifetime 86400
    telnet 172.17.1.0 255.255.255.0 Inside
    telnet timeout 5
    ssh 172.17.1.0 255.255.255.0 Inside
    ssh timeout 5
    console timeout 0
    dhcpd address 172.17.1.100-172.17.1.200 Inside
    dhcpd dns 172.17.1.41 172.17.1.42 interface Inside
    dhcpd lease 100000 interface Inside
    dhcpd domain adrs1.net interface Inside
    threat-detection basic-threat
    threat-detection statistics
    threat-detection statistics tcp-intercept rate-interval 30 burst-rate 400 average-rate 200
    webvpn
    group-policy RedV internal
    group-policy RedV attributes
    wins-server value 172.17.1.41
    dns-server value 172.17.1.41 172.17.1.42
    vpn-tunnel-protocol ikev1
    default-domain value ADRS1.NET
    group-policy RedV_1 internal
    group-policy RedV_1 attributes
    wins-server value 172.17.1.41
    dns-server value 172.17.1.41 172.17.1.42
    vpn-tunnel-protocol ikev1
    split-tunnel-policy tunnelspecified
    default-domain value adrs1.net
    username rparker password FnbvAdOZxk4r40E5 encrypted privilege 15
    username rparker attributes
    vpn-group-policy RedV
    username mhale password 2reWKpsLC5em3o1P encrypted privilege 0
    username mhale attributes
    vpn-group-policy RedV
    username dcoletto password g53yRiEqpcYkSyYS encrypted privilege 0
    username dcoletto attributes
    vpn-group-policy RedV
    username rhanna password Pd3E3vqnGmV84Ds2 encrypted privilege 15
    username rhanna attributes
    vpn-group-policy RedV
    tunnel-group RedV type remote-access
    tunnel-group RedV general-attributes
    address-pool VPN2
    authentication-server-group RedVec
    default-group-policy RedV
    tunnel-group RedV ipsec-attributes
    ikev1 pre-shared-key *****
    class-map global-class
    match access-list global_mpc
    class-map inspection_default
    match default-inspection-traffic
    policy-map type inspect dns preset_dns_map
    parameters
      message-length maximum client auto
      message-length maximum 512
    policy-map global_policy
    class inspection_default
      inspect dns preset_dns_map
      inspect ftp
      inspect h323 h225
      inspect h323 ras
      inspect rsh
      inspect rtsp
      inspect esmtp
      inspect sqlnet
      inspect skinny 
      inspect sunrpc
      inspect xdmcp
      inspect sip 
      inspect netbios
      inspect tftp
      inspect ip-options
      inspect icmp
    class global-class
      flow-export event-type all destination 172.17.1.52
    service-policy global_policy global
    prompt hostname context
    call-home
    profile CiscoTAC-1
      no active
      destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
      destination address email [email protected]
      destination transport-method http
      subscribe-to-alert-group diagnostic
      subscribe-to-alert-group environment
      subscribe-to-alert-group inventory periodic monthly
      subscribe-to-alert-group configuration periodic monthly
      subscribe-to-alert-group telemetry periodic daily
    hpm topN enable
    Cryptochecksum:202ad58ba009fb24cbd119ed6d7237a9

    Hi Roger,
    I bet you already checked it, but does the MPLS end router has route to VPN client subnet 172.17.200.x (or default) pointing to core rtr)?
    Also, if the MPLS link has any /30 subnet assigned, you may need to include that as well in Object group LAN-NETWORKS.
    Thx
    MS

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