Having problems with the Hard drive in my zen x

Hi,
I have a Zen xtra mp3 player and love it, b;ut currently took it to a marching band competition and well, it got dropped by one of the pit crew and you can guess the rest. i tried to boot it up and it goes into "rescue Mode" First I tried to reinstall the OS, then i tried reformating it. All it said was "Harddisk Problem" so im pretty sure the hard dri've is dead. but my question is, does this take just a regular laptop hard dri've or do you need a special one? and also, How do you go about getting the old hard dri've out, I know it can't be to hard but not sure. Any help is appreciated.
Kevin

You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

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    I'm not trying to insult Canon, it's just that I've been a Canon customer for less than 3 months, and the're only batting .333, so far.  Canon Support was very quick to respond about a concern I had that a 50mm f/1.4 I had just purchased was authentic or not.  In trying to register that lens, I looked up on the Canon web site where to find the serial number.  Since my new lens did not have any numbers there, I was concerned I had been sold a fake.  But, then Canon Support sent me link to a different online document that showed a few different places where it might be, and there it was. 
    Is Canon like that with other problems, as well?  Or is their "batting" average better than my very limited experience? 
    I just love my Rebel T5i, and my Canon lenses (from "the Kit brothers of the Cropped Frame coral":  EF-S 18-55mm f/3.5-5.6 IS STM, and EF-S 70-300mm f/4-5.6 IS USM; to the "Truly Nifty Fifty", the 50mm f/1.4 USM, [the f/1.8 is just a "thrifty fifty"], and finally, the "Super-Macro" MP-E 65mm f/2.8 1x-5x Macro)! 
    Regards and Thanks,
    Calen
    As an old friend used to always say,
    "Keep Looking Up!"
    Calen

    Hi Danny.  Thanks for replying.
    I only use my desktop PC to access Canon's web site, and I've been using Mozilla Firefox for years.  And, yes, it is the latest version.  Since Canon REFUSES to support the use of Firefox on it's web site, WHAT BROWSER DOES CANON SUPPORT?  WHEN did Canon STOP SUPPORTING Firefox?
    I've been told that there are 2 pending orders in my account.  Yet, I NEVER placed those orders!  WHY CAN'T CANON SEE THAT THIS IS A PROBLEM??? 
    Instead of off-target suggestions, and pasted boilerplate REFUSALS TO EVEN LOOK at this issue, I would prefer it if Canon went "old school", and FIXED THE PROBLEM, in the first place!  But, maybe that's a bit too grown up of an answer for you! 
    "Award-winning" support???   And, just exactly WHAT AWARD did Canon "support" WIN for CONSISTANTLY IGNORING REPORTED PROBLEMS???  The OSTRICH?
    Please pull your head out, and FIX this problem, OR YOU ARE THE PROBLEM!!!
    Thank you for your "prompt" attention to this matter!
    Calen
    As an old friend used to always say,
    "Keep Looking Up!"
    Calen

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