Having purchased an itouch 4 and installed itunes 10.5 for my daughter i cannot copy films into itunes. even though ialways did with my itunes and her ipod. Any thoughts please?

Having purchased an itouch 4 and installed itunes 10.5 for my daughter on her laptop i now cannot copy films into movies on itunes. Even though I always did with my itunes and her ipod on my laptop.
Any thoughts please?

Have uninstalled then re-installed iTunes and it sees my iPhone but doesn't show the battery state.
I have rebooted my laptop and, guess what, iPhone is now NOTseen! Who designed this software, an idiot? Oh, I forgot Apple programmers don't know anything about Windows especially Windows 7. I still think this has to do with the differing formats as if there are pictures on the iPhone, Windows sees it as a camera and it is possible to see the pictures in Explorer, so these must be stored in FAT format. Maybe someone needs to design the phone to tell Windows that it's a phone and tells Windows to load the correct drivers. Maybe that's too difficult!

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