Having startup prob. on my compaq laptop, failed start. up test with hard disk failure help?

I have a  compaq presario, CQ70-120US , with windows vista
I haven't made any changes to it,  I took it to my mothers over the holidays and it was working fine.  Like an idiot, i was impatient during a shut down and did a hard kill cause wanted to turn back on to do something else.  After the hard kill i turned back on and it went to black screen ,  then a blue screen with curser, then eventually gave an error box saying Loadkey failed 999.
so after trying the hitting f10 at startup and doing hard disk test (which failed) 
memory test passed
then did f8 to start in safe mode and that ran almost all day with no success
last thing i tried was hitting f2 at startup and running the start up test,   again memory test passed, then i get this 
" startup test failed
hard disk 1 quick  (303)
so not sure what to do at this point.   i have no recovery disks but if need be i will order them, but wanted to know if this was fixable without doing that before i go that route.
This computer was given to me and within one week i messed it up.   go figure
Please help if you can, thanks in advance to anyone who tries to help
Katie

Hi,
Please try last resource, do a HDD self test:
1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test takes at least 40 minutes.
Pass - The hard drive is not damaged.
Fail - the hard drive is damaged and may need to be replaced.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

  • Windows HP laptop won't boot Windows - possible hard disk failure!

    Hi there!
    A month ago my HP Pavilion dv6-6b57sa completely froze mid-use, and was unable to move the mouse or get any sort of response.
    Naturally I held the power button to hard shutdown and restarted. Ever since then I have been unable to boot Windows 7 (the original OS) properly, and all I could get to was a Startup repair which took days to try to fix the issues, eventually coming up with a message saying it was unable to fix the errors.
    Today I decided to ditch the data I had stored and do a fresh install - using the HP wizard by pressing F11 on boot and using a newly created USB Windows 7 install drive. After getting to the point of install process of Windows just loading the files, after choosing a hard drive partition successfully etc. the installation quit, citing a number of issues (screenshots link are below).
    So I then try to restart the computer, and get a 'SMART Hard disk error' (screenshot link below) and when I select continue startup from there, it says Windows failed to start (screenshot link below) and then leads to me to the Startup repair manager again - which fails again - (screenshot link also below!)
    So after doing a hard drive test, it says it has failed (screenshot link also below).
    So what can I do? Is there a serious hardware related issue linked with the hard drive (which is bound to cost lots of £££ I bet), or are there further steps I can take?
    Screenshot links: http://1drv.ms/1jnjviU
    Many thanks for your help in advance,
    Max

    Yes and you had to at the moment since you won't have a key unless you buy one from Microsoft for about 99 dollars.
    Try you best to get the key readble I mean try to read it, good luck!
    Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
    **Click the White thumb if you like the answer.**
    **Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
    Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

  • HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

    Hello community,
    As you can see, my notebook model is HP Pavilion g6-2230ew.
    I bought it one year ago, and it keeps freezing and hangs for about few months.
    I've searched what i could do and I did a Start-Up Test to check if its the hard disk problem.
    The result was that everything passed, but hard disk short DST failed.
    I saw replies for similiar problem with other HP notebooks and solution was a new hard disk.
    My warranty is still actual, but I want to ask if there is any other solution than exchanging my hard disk, and if that's what I should do - how long I would have to wait for such service.
    Looking for reply.

    Well the hard drive has to be replaced and it sounds like it is overdue. The ordinary means to do that under warranty is to send the laptop to a Service Center. We have heard that, sometimes, when the moon is full and the Call Center rep is in a good mood, they will send you a hard drive, charge your credit card 2 or 3 times what it is worth at retail and refund when you return the defective drive. But that is purely a matter of grace and they do not have to do that. Turn around time varies all over the map from 3 working days to a couple weeks or more and there is no way to predict. A hard drive replacement should fall at the low end of that range since they should always have hard drives for replacement and it is a very easy fix. 
    On hard drive replacement under warranty, given that a new hard drive is well less than $100, I might be tempted not to lose 4 or 5 days' use of my laptop and come out of pocket myself but that's me and your cost/benefit analysis could be different and likely is. 
    They will return it to you restored to factory specs and will make no effort to preserve any of your data. When I do send them in for repair I always try to image the drive, if it is not too dead. 

  • Hard disk failure HP G7000 laptop

    Hi,
    I'm getting hard disk failure on a HP G7000 laptop. The machine boots fine from DVD drive using a Linux boot disk.
    Vista installed on machine.
    No recovery disk was created when machine was first bought and any disks provided with the machine when bought can't be found.
    The Vista licence tag is on the base of the machine so I have a licence key for Vista.
    1. What type of hard drive do I buy as replacement? SATA 2.5 inch?
    2. Can I use any Microsoft Vista install disk and type in the licence key on the base of the machine?
    Thanks
    Clive

    Hi,
     The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
    If your notebook is still under warranty, contact HP and arrange to have the drive replaced. Or incase your unit OOW you can purchase a New Hard drive.
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • My computer failed start-up test. What should I do?

    Hello.
    My computer shut down suddenly and when I restart it, I wouldn't work. I couldn't open word file. Could not go to internet explorer. It failed start-up test an d hard disk short DST failed as well. Failure ID: 9K3RXF-6G97ML-MFPX0K-60TK03. Product ID. C6S45EA#ABU. Can you help me please?
    Many thanks

    Hi,            The above Failure ID refers to Hard disk drive failure. You have to replace the Hard disk drive and then reinstall the OS using the recovery disk to get the unit working.  Part Order from the below link https://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=FA59F7C7DCAC4237B498C91D0507A761 Recovery disk Order http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en

  • AirPort Extreme Connection Failed with Hard Disk EVERYDAY!

    This is getting really annoying now, I have currently three x 2TB hard drives plugged into the AirPort Extreme via a 4 Bay Enclosure.
    Everyday, now and then, the connection fails. Meaning it wont let me backup and says "Couldn't find disk". And nor can I access the hard drives on the AirPort Extreme with finder, it just says Connection Failed. Nor can I open up airport utility, it says Reading Settings and then it says "input password to check settings on AirPort Extreme" so I put in the password and it loops over again.
    Only way I can fix it is unplugging and pugging the AirPort Extreme back in.. WHY!!!!!!!!!?????? The AEBSn is in my basement along with the drives, it's very very very annoying. How do I fix it?
    ALSO I NOTICED THAT THE INTERNET ONLY WORKS ON MY MACBOOK AIR and DOES NOT WORK ON MY WINDOWS 7 MACHINE, when this happens.

    Exact same problem here.  It used to really work well, Time Machine and all -- some Airport Extreme firmware revisions back.  But whether it's changes to firmware or something else I don't know.  It just started dropping the share point all the time and I'd have to restart or power cycle the Extreme to get it back.  The shared printing to an HP Laserjet 1200 connected to the Extreme consistently works, never fails from any Mac in the house.
    My solution:  I gave up.  I have a good high-powered hub -- the one I was using for printer and hard drive on the Extreme -- that can consistently support two externally powered USB drives.  (I already have another external hard drive connected to my MacBook Air because my iTunes library finally outgrew the Air's built-in drive.)  So I took the hub from the Extreme, plugged it in to the Air, connected my iTunes library hard drive and the storage/Time Machine hard drive to the hub.
    Honestly, I prefer it this way.  Printing works great via the Extreme USB connected printer.  The network connection locally and to the Internet works great.  Now Time Machine consistently works with the drive locally connected.  I wouldn't even trade it for a Time Capsule because I'd still be dealing with Wi-Fi speeds.  Doing a full Time Machine backup, about 107 GB, to the networked Time Machine volume took about 9 hours over pure 802.11n.  Incremental backups and indexing those backups sometimes slowed my Air to a crawl.  Connected via the hub to the Air the full backup took 90 minutes and incrementals I don't even notice are running.  I rarely have reason to retrieve things from Time Machine, but just going into it takes like no time now.  As fast or faster than starting other applications.  And when I go mobile with the Air, I just eject the external hard drives and pull the hub's USB connector.
    Sorry I don't have anything in the way of a real solution.  But I'd long ago switched the other Macs in the house to locally connected external USB drives for Time Machine -- and nobody makes critical changes to the data on those Macs on a regular basis, anyway.
    So I just got sick of pulling my hair out, I was the only one using the Airport Extreme networked drive for Time Machine or anything else.  I threw in the towel.  I spend two or three times the money on Macs than "comparable" Windows computers would cost me and I do that because I'm not by trade a technician.  I just want to do my work, the part of it requring a computer, with no hassles.  I can learn these technical troubleshooting things but that gets in the way of what I really do for work.  So when I have my pricey Mac not properly connecting to my pricey Airport Extreme and I've spent hours and hours reconfiguring and trying to suss it out, I'll happily concede the battle and get back to the rest of my life.

  • Site failing starting 9/21 with new Chrome and new Flash updates - PLEASE HELP!

    I have a vertical site for boating with 110,000 users.  The main part of the site is based around a 400KB swf that is mostly AS3.  It has worked flawlessly for years.  I haven't updated it in about 4 months.  There has been no server update that would be causing any issues at all in at least a month.
    All of a sudden on 9/21, some users started complaining that the main map view was all white.  Other things are not working correctly either.  It happened mostly with users who had automatic updates turned on in Google Chrome.  I understand that a new Flash version was auto-installed as a part of a Google update yesterday.
    I went to the Adobe Flash page and was prompted to update my player although I have 10.3.183.10 installed.  I didn't do that.
    Today people on other platforms are complaining that they're getting the same white screen although the bulk of our users are having no problems, probably because they haven't been updated.  It seems to happen in Internet Explorer and Firefox starting today.  I have a feeling these people had their Flash version updated.
    I updated to the beta v11 and now I'm experiencing the white screen blank problem - it is perfectly reproducible.
    To view the place where this is happening, go to:
    https://activecaptain.com/X.php
    The problem occurs on both OSX and Windows.  I don't think it is operating system involved at all.
    There are no errors, warnings, messages, traces, etc. coming out on the developer windows in Safari in v11.  Absolutely everything appears perfect except it isn't working at all.
    This is causing a major problem and I don't know what to do.

    Hi JeffActive,
    Sorry for all the inconvenience you encountered so far.
    We did investigation on your problem and found out it's related with our security update on 9/21/2011.
    When load your website with debugger plugin player, the following stack overflow errors are found:
    AS error occurred:
    Error: Error #1023: Stack overflow occurred.
                    at com.afcomponents.umap.gui::UIMapControl/getClassByName()
                    at com.afcomponents.umap.gui::UIMapControl/getClassByName()
                    at com.afcomponents.umap.gui::UIMapControl/getClassByName()
    This haven't been seen in flash player no later than 10,3,183,7.
    By confirming with our developers, in 10,3,183,10, we added some checks to detect stack overflow conditions. That's why 'Stack Overflow Occurred' errors are detected in your codes.
    If go to below security bulletin page, you can find more detailed information of security updates in 10,3,183,10:
    http://www.adobe.com/support/security/bulletins/apsb11-26.html
    As there are stack overflow errors in your codes, flash player(later than 10,3,183,10) avoids loading it. To fix the problem, need to fix those AS stack overflow errors in your codes.
    We don't have the source code of your swf file right now, so can't tell which AS codes cause this stack overflow issue. Could you test your swf file in our latest debugger player(10,3,183,10), then find out which lines of AS codes caused the problem? Once the stack overflow issue is solved, the swf should be loaded correctly.
    Again, sorry for all the inconvenience cause by this new security changes. We're improving our player to be more secure. We would be glad to work with you to solve your problem ASAP if any help needed from us.
    Thanks,
    Yan

  • Sign in failed Please try again with latest version please help?

    I have look everywhere for the latest information on why this is not working for me. I have CS5 and have Folio Producer 1.7 and Folio Builder Panel 1.7 and the latest Dig Pub Tools yet I can not log in to the system throught the panel but I can log in on the website.
    I keep getting Sign in failed. Please try again.
    Is there something I am missing. I tried running the patch in other posts and that did not work. Any links or information would be greatly appreciated as this works for me on 5.5 in my house but not at work.
    Thanks
    Dan

    Hi, i am facing the same problem since monday, I have just reinstalled everything: Folio Producer, Folio tools and ADOBE DESIGN PREMIUM CS5.5.
    I was confident that it would be solved and when i tried to sign in on folio builder, it kept the same
    "sign in failed. Please try again."

  • Failed to deploy VM with eagerZeroed disk provision with ovftool

    Hi, I tried to deploy a VM with -dm=eagerZeroedThick by using ovftool, but I got following error: Error: Unsupported disk mode specified
    Does anyone know why or give me some hints about debugging this issue?
    Thanks

    I think I know the solution. We encountered exactly same message and no further deployment could be made. It appeared message in "dcmctl" utility was much more helpfull than the one in EM (though you still have to use "getError" command...)
    If you are using file-based repository, you have to issue command in dcmctl utility "resetFileTransaction". This closes repository and opens it again.
    Myrra

  • I'm having problem with hard disk problem. I recently purchased HP pavilion G series notebook.

    There is error displaying that there is a problem with hard disk please back up your data and contact manfature. I purchased these recently in 2011 december in india. Please help me what to do.

    The error usually means what it says. Back up your data to a thumb drive or something before it crashes and call HP Support for a hard drive replacement.

  • HP Envy 17, Win 7 64 Bit - How do I re-install windows when the old hard disk has failed?

    The laptop wont start up and the hard disk fails the diagnostic start-up tests. Restore doesn't work and taking the hard disk out the laptop & connecting to my desktop I can't access the recovery partition. The laptop is out of warranty.
     I have a replacement disk drive but as I have no install disks and the recovery partition can't be accessed how do I reinstall the OEM win 7 on the new hard disk?
    Any help would be appreciated.
    This question was solved.
    View Solution.

    If the complete 25 character windows activation key is visible on the Microsoft Windows COA on your notebook, you can download an identical iso file from here and install Windows.
    Download the drivers from the HP web support portal for your notebook. Put them on a usb flashdisk (thumbdrive) for ease of installation.
    Use the Microsoft Windows  7 USD\DVD download tool and a 4GB usb flashdisk (thumbdrive) for the fastest and most reliable means of installing Windows.
    This way you can have your laptop in a useable state while you wait for your ordered recovery disk set. 
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

    Hello
    I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
    The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
    Testing Drive: 1
    Hard Disk SMART Check : PASSED
    Hard Disk Short DST : FAILED
    FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
    PRODUCT ID : A5Q15EA#B1R
    Hard Disk 1
    Hard Disk Test : FAILED
    A bit more background:
    The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
    Thanks
    This question was solved.
    View Solution.

    Hi Alnuir,
    Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • TS5376 I have a laptop that i am running with Windows Vista. A while ago, it stopped running iTunes and comes up with the error : Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly.

    I have an iMac as my home computer, upgraded to this about a year ago from a windows pc and love it.
    However...
    I have a HP Compaq laptop that i am running with Windows Vista, which I use when travelling. A while ago, I believe on an update, to either windows or itunes, it stopped running iTunes and comes up with the error : Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly.
    I have a reasonable amount of tunes stored on my laptop, and am unable to ascertain as to whether this fix for allowing itunes to work again will delete my music folder and lose all the tunes i have on my laptop already?
    The contents of my music folders on my laptop and iMac are not the same, as they are not synced!
    Any help please on this would be appreciated!
    Pete

    See Troubleshooting issues with iTunes for Windows updates. The second box covers the basic removal and repair steps. The rest is links to other useful resouces.
    tt2

  • Hard disk Short DST: Failed, HP Pavilion g6-2213so

    We own a notebook HP Pavillion g6-2213so, windows 8 and is about 5-6 months old still on waranty.
    Yesterday the screen just went blank, but i thought it wasprobably hibernating or something.
    Now when i try to boot it, the message it gives is wait automatic system recovery.
    But since it did this for to long i tried a system check using the start up test and this is what it showed me;
    Processor check : passed
    Memeory test: passed
    Hard disk smart checkassed
    Hard disk short DST check:failed
    Failure ID: GSJ88F-6GW6N0-MFPX1F-60XH03
    Product ID:C4M01EA#UUW
    Just to note, i mid may this laptop developed a hard disk problem and we have just recently recieved a new hard disk from The HP support team on our waranty, so this hard disk is barely a month old and this is happening, ineed your help HP.
    Thanks

    Try everything on this list first.
    If no success, then Contact HP.
     The hard disk is an item that can be replaced by the owner. The hard disk is covered under warranty and will be sent at no cost to you. 
    Locate your recovery disk set or usb recovery media so you will have it ready to use when the new hard disk arrives. You will need it to perform a factory image recovery that will return your notebook to the state it was in when delivered.
    If you did not create recovery media you will have to purchase a set from HP or an HP partner. 
    regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Hard Disk Test Failed

    I have a laptop G42 (Product # XB056UA#ABA) with Windows 7 64-bit. When I ran the start up test and hard drive test I received an error (Failure ID 9XVL02-55965Q-XD003G-60WS03). It says that the SMART Check passed but the Short DST failed. When I try to load windows I get past the starting windows screen but then it stops after that at the blue screen with the cursor showing but nothing else. I noticed on other forums that say to purchase the system recovery discs which I just received, however when I try them I get the same screen. I'm pretty sure the hard drive is dead, but my laptop is out of warranty. Is there something else I need to try to make the system recovery discs work? I changed the boot order so that the cd-rom is first but that didn't seem to help. If I do need to replace the hard drive is there any advice or information you can give me?  Thank you!

    Hi,
    Failing the short Disk Self Test would indicate that the HDD has indeed failed and will need to be replaced.
    The drive on the link below is an example of one that would be fine for your notebook.
    500Gb Hard Drive
    The procedure to replace the Hard Drive starts on Page 53 of your Maintenance & Service Guide.
    Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - see Here for details.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

Maybe you are looking for