Having the same problem as a lot of BT customers a...

I had a stable BB of about 7Meg for a few years and 2Meg then 512 with BT for about 4-5 years now with no real problems, Until my upgrade to 13Meg which lasted a week, I then noticed a drop to 2Meg with my old HomeHub after ringing BT the man said my profile was set wrong at 2Meg and he would reset it within 24 Hours and it was done in 8Hours which lasted about a week until you guessed it it went back to a 2Meg profile and the line rate stayed at about 13Meg.
So I rang BT again but this time I got BT India which went through the usual check filter etc............ which are new and the socket is 5 months old fitted by a BT engineer now I said the IP profile is wrong but the selective hearing was turned on and after a few more calls back and other stuff an engineer was booked who came a few days later and agreed with me after running some test the line is fine and running at 13Meg that it's the profile and he gets it all the time (what a waste of his time and BT's money)
So I ring BT India up again but cant speak to the same person again because of the ridiculous way the run the call centre is run as if you ring them back there is no way you can speak to the same person again, So this time She says the speed is OK there end of 7Meg (my old speed) which is quite good (not in my opinion after a upgarde to 13Meg NO!) but I say it's still 2Meg my end so she says the HomHub could be a problem and orders me one for 3 days later on a Thursday, So I wait in all day and get a call as arranged at 3.30pm saying there was a problem in the ordering and she would order it for the following Monday (shame she did not ring first thing to save me waiting in all day..........
Monday comes the HomeHub comes first thing I set it up OK and the speeds are the same Down but the Up is better which I'm not interested in so I wait for the call back which did not come so I called back and as I said before now I have to speak to someone new who puts me through to another department and says they will get in touch within 48Hours and low and behold nothing, Although I did get a call back from the Lady who delt with me before to tell me that as I rang back and someone else took over she can now not help me WTF .....
Well BT are still taking my money on time shame it does not work both ways Unlimited BB I think not, I have a wife using her laptop to do her Uni work and 2 Teenagers using Youtube etc. and me so 2Meg is just not good enough.
Who know what is happening now but after being with BT for years now I think it's time they sorted themselves out.

vofsanity wrote:
I found this thread after the above post. It has good practical advice.
http://community.bt.com/t5/BB-in-Home/IP-profile/m​-p/60551#U60551
the profile problem in your link is not the same as this case.  In your link the person had a stable connection but the profile was stuck at 135 and needed mod assistance to get it back into action.  whereas in this case the person has just been upgraded to 21CN and does not appear to have a stable connection and the consequence is a problem with the profile.  Stablise the connection and the profile will reset on it's own.
I agree that there are times when the only solution is mod assisatance but you need a stable connection first otherwise you will just end up back with a low profile until you solve the underlying problem
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