Having to repeat SNR Resets

Hey
I've been having some problems with my broadband speed; I start off at around 2.9Mbps, and then eventually crawl back down to 1.5, sometimes even a little lower.
I posted this on this thread about it and was advised that I should get an SNR reset, which I did and my speed went up; However, after about a month, it gradually slowed back down again.
I've done this three times now, tweeted @BTCare and got an SNR reset, and each time it's the same outcome, slowing down eventually; I'd quite like to get to the bottom of this issue, as it's a littl ebit of an inconvenience
I'm connected directly to the master socket.
And, here are my stats;
Connection Information
Line state:
Connected
Connection time:
0 days, 04:13:12
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
706 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
998 / 0
Error Seconds (Local/Remote):
4348 / 211
Thanks!
Joe

Ah, Okay - Will sign meself up to eBay and get shopping
Here are the lastest line stats:
Connection Information
Line state:
Connected
Connection time:
0 days, 20:58:11
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.2 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 34
CRC Events (Down/Up):
9498 / 28
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
25993 / 26
Error Seconds (Local/Remote):
7514 / 285
Ran another speedtest too, just to check things out
 Download speed achieved during the test was - 2336 Kbps For your connection, the acceptable range of speeds  is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2500 Kbps

Similar Messages

  • Target SNR reset request

    After the BT outage a couple of weeks ago I noticed a significant drop in the speed of my broadband connection. It was a little unstable for a few days. The line has now stabilised but my noise margin is now at 12db. I am quite a distance from the exchange but can usually sync at 3.5mb.
    At the same time as the BT outage there were also some engineers working on a nearby pumping station which has been the source of REIN for us in the past. I am not sure what caused the instability.
    Can I request a target SNR reset? I saw some other threads stating to contact the mods from a link in their profile but I cannot see it (only a PM button). Current stats from the router below.
    Thanks.
    Mark.
    System Info Broadband LAN Firewall Logs Diagnostics
    Status Link Configuration Routing DNS Resolution
    Summary Status
    DSL Link: Connected
    Internet: Connected
    Internet Details
    Broadband Link Type: Built in modem - ADSL
    Connection Type: PPPoA
    User Name:
    Current Internet Connection:
    IP Address:
    Subnet Mask: 255.255.255.255
    Default Gateway: 213.1.175.186
    Primary DNS: 217.32.171.21
    Secondary DNS: 213.120.234.58
    Host Name:
    Domain:
    MAC Address: --:--:--:--:--:--
    MTU: 1500
    DSL Details
    Modem Type: Built in modem - ADSL
    DSL Line (Wire Pair): Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate: 2240 kbs 448 kbs
    Max Rate: 1780 kbs 744 kbs
    Noise Margin: 12.0 dB 15.0 dB
    Attenuation: 61.0 dB 31.5 dB
    Output Power: 17.9 dBm 11.9 dBm
    Protocol: G.DMT Annex A
    Channel: Interleaved
    DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
    ATM PVC: 0/38
    Rate Cap: 1780 kbs
    Attenuation @ 300kHz: 61.0 dB
    Uncanceled Echo: -17.5 dB Ok
    VCXO Frequency Offset: -14.6 ppm Ok
    Final Receive Gain: 34.5 dB Ok
    Excessive Impulse Noise: 0 Ok
    Traffic Statistics
    IP Traffic Bytes Packets Errors %
    Transmit: 351625657 20 0 0
    Receive: 572224477 4153842 0 0
    ATM Traffic Cells Errors %
    Transmit: 12894644 0 0
    Receive: 104193898 0 0
    DSL Link Errors
    Collected for 17Days14:09:48
    Since Current Current Time Since
    Reset 24-hr int. 15-min int. Last Event
    ATM
    Last Event
    Cell Header Errors 6848 508 2 0:07:10
    Loss of cell Delineation 2535 217 0 1:44:44
    DSL
    Link Retrains: 5 0 0 8Days23:17:08
    DSL Training Errors: 2 0 0 10Days10:07:01
    Training Timeouts: 0 0 0 0:00:00
    Loss of Framing Failures: 5 0 0 10Days9:43:37
    Loss of Signal Failures: 5 0 0 10Days9:43:37
    Loss of Power Failures: 0 0 0 0:00:00
    Loss of Margin Failures: 5 0 0 10Days9:43:37
    **bleep**. Seconds w/Errors: 3989 366 2 0:07:10
    **bleep**. Sec. w/Severe Errors: 49 2 0 12:19:36
    Corrected Blocks: 177145 2095 18 0:01:21
    Uncorrectable Blocks: 7740 582 2 0:07:10
    DSL Unavailable Seconds: 187 0 0 8Days23:16:47
    Solved!
    Go to Solution.

    Hi markt1891,
    Thanks for posting, I'm sorry to see you're having problems with your broadband speed and I'm sure we'll be able to help you get this sorted.
    Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
    Cheers
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Target SNR reset

    I have had some REIN problems on my line due to a neighbours treadmill.  All sorted now and have had a stable connection for over 3 days.  Just wondered if/how I can contact the Mods to get a target SNR reset on my line?  Stats from router below (doesn't report up-time).  Also a graph from Routerstats showing my very steady noise margin.
    Thanks,
    Mark.
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
      Down                                                                                                         Up
    Rate:
    2720 kbs
    448 kbs
    Max Rate:
    2408 kbs
    836 kbs                           
    Noise Margin:
    10.0 dB
    18.0 dB                             
    Attenuation:
    59.1 dB
    31.5 dB                             
    Output Power:
    17.9 dBm
    11.9 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {3840} Vendor: {ALCB} Specific: {0                              }                           
    ATM PVC:
    0/38
    Rate Cap:
    2408 kbs
    Attenuation @ 300kHz:
    59.1 dB
    Uncanceled Echo:
    -17.2 dB
    Ok
    VCXO Frequency Offset:
    -8.7 ppm
    Ok
    Final Receive Gain:
    34.5 dB
    Ok
    Excessive Impulse Noise:
    0
    Ok
    Solved!
    Go to Solution.

    Hi
    I am sorry to see you are having problems
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Help neighbour get an SNR reset

    Hi,
    I have been helping a neighbour (who is not very technically minded) get her broadband connection to work better.  She used to use microfilters, and plug in her Home Hub via an extension lead every time she wanted to use the internet.
    I explained that she should have an ADSL Faceplate, forget the extension lead, move the Home Hub to the lounge, get a USB wireless adapter and go wireless.
    I have now done all this for her, and her connection speed went up from about 1.8Mbps to about 2.1Mbps.  However, due to her extension lead, and all the unplugging and plugging in, her target SNR is 12db.  I would now like to request a Target SNR reset, so that she should then connect at around 3Mbps, which is more normal in this locality.
    Please can anyone advise what I should do to help her?  Is it going to be best to phone BT, or would she be able to contact the mods and refer to this thread?
    Any advice would be most welcomed, as she doesn't fancy trying to phone BT without at least some help.
    Regards,
    Nigel.

    Hi nigelg
    nigelg wrote:
    Hi DavidM,
    Please could you clarify a few things for me?
    1) Roughly how long should the target SNR take to recover?
    2) If the exchange decides to reduce the target SNR, does that automatically cause a resync? If not, how would we know that the target SNR has dropped unless we do a resync?
    3) If I post my neighbours stats, can you proceed with a reset if that is what she would like?
    Regards,
    Nigel.
    1/ Recovery is not exact, dynamic line management (DLM) keeps a historic record of your lines performance and adjustments are made based on this.  Three days is normally what we normally look for as evidence of good stability.
    2/ Yes, your hub will resync.
    3/ Post the stats and we'll see what needs to be done.
    Cheers
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Snr reset needed ?

    Until recently, I used to sync at over 10Mbps but then my line deteriorated to the point where I had difficulty using the phone due to crackling. FInally, a couple of weeks ago, it got to the point where callers were unable to connect, getting a message stating that there was a fault. This lasted a few days. Presumably, someone did something to clear the fault, as the crackling has now vanished and the line is perfectly quiet.
    Unfortunately, my Broadband speed is a casualty in all this, being now just 3Mbps downstream.
    Here are my stats :
    Modem Type: Built in modem - ADSL
    DSL Line (Wire Pair): Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate: 3071 kbs 444 kbs
    Max Rate: 15037 kbs 876 kbs
    Noise Margin: 26.1 dB 28.9 dB
    Attenuation: 27.4 dB 11.8 dB
    Output Power: 19.0 dBm 11.9 dBm
    Protocol: G.DMT2+ Annex A
    Channel: Interleaved
    DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
    ATM PVC: 0/38
    Rate Cap: 15037 kbs
    Attenuation @ 300kHz: 27.4 dB
    Uncanceled Echo: -19.3 dB Ok
    VCXO Frequency Offset: -14.5 ppm Ok
    Final Receive Gain: 11.1 dB Ok
    Excessive Impulse Noise: 0 Ok
     ..and the speedtest reults
    The router hasn't been reset for several days and the line looks pretty stable..
    Collected for 6Days4:39:12
    Since Current Current Time Since
    Reset 24-hr int. 15-min int. Last Event
    ATM
    Last Event
    Cell Header Errors 0 0 0 0:00:00
    Loss of cell Delineation 0 0 0 0:00:00
    DSL
    Link Retrains: 2 0 0 20:13:27
    DSL Training Errors: 5 0 0 20:12:50
    Training Timeouts: 0 0 0 0:00:00
    Loss of Framing Failures: 0 0 0 0:00:00
    Loss of Signal Failures: 0 0 0 0:00:00
    Loss of Power Failures: 0 0 0 0:00:00
    Loss of Margin Failures: 0 0 0 0:00:00
    **bleep**. Seconds w/Errors: 0 0 0 0:00:00
    **bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
    Corrected Blocks: 269 4 0 2:54:03
    Uncorrectable Blocks: 0 0 0 0:00:00
    DSL Unavailable Seconds: 164 0 0 20:12:32
     Can I now contact the mods to get a SNR reset ?
    Solved!
    Go to Solution.

    I have  now reached 4 days, as shown below :
    DSL Link Errors
    Collected for 9Days9:06:39
    Since Current Current Time Since
    Reset 24-hr int. 15-min int. Last Event
    ATM
    Last Event
    Cell Header Errors 0 0 0 0:00:00
    Loss of cell Delineation 0 0 0 0:00:00
    DSL
    Link Retrains: 2 0 0 4Days0:40:54
    DSL Training Errors: 5 0 0 4Days0:40:17
    Training Timeouts: 0 0 0 0:00:00
    Loss of Framing Failures: 0 0 0 0:00:00
    Loss of Signal Failures: 0 0 0 0:00:00
    Loss of Power Failures: 0 0 0 0:00:00
    Loss of Margin Failures: 0 0 0 0:00:00
    **bleep**. Seconds w/Errors: 0 0 0 0:00:00
    **bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
    Corrected Blocks: 321 4 0 1:51:02
    Uncorrectable Blocks: 0 0 0 0:00:00
    DSL Unavailable Seconds: 164 0 0 4Days0:39:59
     and here's the other details 
    DSL Details
    Modem Type: Built in modem - ADSL
    DSL Line (Wire Pair): Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate: 3071 kbs 444 kbs
    Max Rate: 14797 kbs 876 kbs
    Noise Margin: 25.9 dB 28.9 dB
    Attenuation: 27.4 dB 11.8 dB
    Output Power: 19.0 dBm 11.9 dBm
    Protocol: G.DMT2+ Annex A
    Channel: Interleaved
    DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
    ATM PVC: 0/38
    Rate Cap: 14797 kbs
    Attenuation @ 300kHz: 27.4 dB
    Uncanceled Echo: -19.3 dB Ok
    VCXO Frequency Offset: -14.5 ppm Ok
    Final Receive Gain: 11.1 dB Ok
    Excessive Impulse Noise: 0 Ok
     ..so I will now contact the moderators.

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    Downstream
    2,496 Kbps
    Upstream
    448 Kbps
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    Modulation
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    Output power (Down/Up)
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    Loss of Signal (Local/Remote)
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    Loss of Power (Local/Remote)
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  • Can I get my SNR reset back to normal now REIN iss...

    A few couple of months ago I had some great help from the mods here resolving my connection issues.  I had several engineer visits and my they locked my SNR to:
    14:37:45, 02 Mar.
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    14:37:44, 02 Mar.
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Little help needed with SNR reset

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    1.34 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.34 Mbps
     For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
     IP Profile for your line is - 1.44 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    0.22 Mbps
    0 Mbps
    0.45 Mbps
    Max Achievable Speed
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     Upstream Rate IP profile on your line is - 0.45 Mbps
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    Link Information
    Uptime:
    3 days, 21:38:21
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 1,632
    Data Transferred (Sent/Received) [MB/GB]:
    353.88 / 5.56
    Output Power (Up/Down) [dBm]:
    12.5 / 17.0
    Line Attenuation (Up/Down) [dB]:
    31.5 / 59.0
    SN Margin (Up/Down) [dB]:
    15.0 / 15.5
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    4 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
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    FEC Errors (Up/Down):
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    CRC Errors (Up/Down):
    0 / 117
    HEC Errors (Up/Down):
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    Line Profile:
    Interleaved
    Solved!
    Go to Solution.

    Just this minute got an email from forum mod to infor he requested my SNR be reset to 6db.
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    Link Information
    Uptime:
    0 days, 0:00:27
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 2,976
    Data Transferred (Sent/Received) [KB/KB]:
    39.00 / 112.00
    Output Power (Up/Down) [dBm]:
    12.5 / 18.0
    Line Attenuation (Up/Down) [dB]:
    31.5 / 59.0
    SN Margin (Up/Down) [dB]:
    15.0 / 5.5
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    7 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    12 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 151
    HEC Errors (Up/Down):
    0 / 45
    Line Profile:
    Fast

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    But, alas, a secret manager in the back approved a replacement but I was reminded this was a one time courtesy replacement. The Genius rep was very cool, same guy who helped me the first time.
    I said, "how am I supposed to come in when it locks up? I need to use the phone, so I am always going to reset it. I can't wait to come to the store and just live with no phone for a day or two." He responded that unless they can see the problem or duplicate, there is nothing they can do. A very reasonable policy and it makes sense, but you would think that if I just got the phone on Friday and came back Monday, I might get the benefit of the doubt, which I suspect I did in this case.
    Got to love Apple, they just want to make their customers happy. I marveled as another customer brought their Generation 1 iPod nano in for repair / replacement and they were looking for ways to give her a credit. Another guy brought in an iPod classic that clearly had been abused and they replaced it.
    They really do try.

  • HT201263 Having trouble forcing a reset on a disabled iPod touch 4th gen

    My sons iPod touch 4th gen is disabled as he forgot his pass code. I have tried to force a reset but the iPod has never been synced before with any pc it comes up with error asking for pass code. What can I do?

    Use any computer with iTunes and Restore as new.  Since it has never been synced, he will lose all of his data.

  • TS2446 I am having trouble trying to reset my security questions it made me change my password and I knew that but never let me change questions that I forgot answers to

    Please help me reset my security questions I have had no luck thus far following the directions

    You won't be able to view or change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Where is the option to see a drop down of past pages visited and go to one of those, instead of having to repeatedly click the "back" button?

    In other browsers, and previous versions of firefox, there was a drop down list of previously visited pages accessed by clicking a down arrow, where is this feature?.... without it, you are forced to repeatedly click "back"....and also some pages will not allow you to retreat, so to speak..so with the ability to go back more than one page at a time, you can get out of there.....where is that option, and why is it not there?

    The arrow to open the tab history of the Back and Forward buttons has been removed in Firefox 4.
    Use one of these methods to open the tab history list:
    * Right click on the Back or Forward button
    * Hold down the left mouse button on the enabled Back or Forward button until the list opens
    You can look at this extension:
    * Backward Forward History Dropdown: https://addons.mozilla.org/firefox/addon/backforedrop/

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