Having trouble accessing a bank website

The other day, I got a message saying that it could "not load information from this location". Now, the browser isn't giving me any message box at all - it just keeps trying to load without any success.
My bank tells me their other members are having no problems. I have contacted my Broadbank provider, and they say it is not on their end since I can easily access all other websites. I have emptied the cache, deleted the cookies, and even tried to access the site when logged in as a different user.
Help!

Welcome to Apple Discussions
If you are seeing the same problem from another User Account, then you probably have a Network type problem. Are you having problems with any other web site besides the bank? Are you using Ethernet or Airport?
A few suggestions:
- Make sure no proxies are selected in your Network Panel>(connection - ethernet or airport)>Proxies. If there is a proxy, deselect it, select "apply". Then retry Safari>bank site after "emptying cache" in the Safari Menu.
- If no go, Unplug your cable box, wait a few minutes, plug-in. Restart the computer. Try Safari>Bank site.
- No go>Contact your ISP.
Post back

Similar Messages

  • TS1398 I am having trouble accessing certain websites on my ipad2

    I am having trouble accessing certain websites on my ipad2 which I used to be able to access. all I get is a white/blank screen. One site is www.fodors.com. another is http://www.baseballhq.com/members/. Any suggestions?

    I have no trouble with them. Try this and see if resolves the issue,
    Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    If that doesn't help, quit Safari and then relaunch it.
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
    If that doesn't help, try this.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • I have a new Mac, I am having trouble accessing Bill Pay on my banking site. After 2 unsuccessful calls to my bank, I thought I would ask here....is there something I need to do?

    I have a new Mac. I am having trouble accessing the Bill Pay on my bank site. After 2 unsuccessful calls to my bank I thought I would try here. Is there anything I need to change in my settings?

    We can't really say without more information.  It could just be that your bank site stinks and only works in Internet Explorer, which means you can't use it without Windows.  It could be that it relies on Flash or Java and you don't have either installed.  Your bank should be able to tell you if it requires either of those, and we can tell you where to get those things.  Or it could be something else entirely.

  • Having trouble connect consistantly with websites, clear history then it works and an hour later, need to do the same thing (clear history to connect)

    Just purchased new laptop with Windows 8, loaded firefox for browser as have always used in other computers. Am having trouble accessing websites, for example when I go to my gmail gmail.com, an error comes up that it can't access the website, check connections. But if I go and clear history, includidng the cache, then close Firefox and reopen and then try it works. Then I'll move onto other things and go back and it still works. Not sure what is the trigger, but when I try to go back to my gmail for example.(as it happens on other sites as well, my banking, my facebook, etc) I get that error again, I then have to again clear history,...then everything works!!! It's very frustrating as I have to clear history at least a dozen times per day! What is happening!

    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
    #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
    '''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
    After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
    * '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
    * '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
    #Go to the Windows Start menu and click on "Computer".
    #In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
    #Find the "Program Files (x86)" folder or "Program Files" folder.
    #* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
    #* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
    #Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
    Now, go ahead and reinstall Firefox:
    #Double-click the downloaded installation file and go through the steps of the installation wizard.
    #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • TS3899 Having trouble accessing my email account thru the mail app, after entering the account information in the settings page, hotmail returns with the error message " The user name or password for Hotmail is incorrect

    Having trouble accessing my email account thru the mail app, after entering the account information in the settings page, hotmail returns with the error message " The user name or password for Hotmail is incorrect". Help

    Hotmail is having problems:
    http://bostinno.streetwise.co/2013/08/15/hotmail-outage-hotmail-is-down-for-user s-still-photos/
    http://www.engadget.com/2013/08/14/outlook-outage/
    http://www.infoworld.com/d/applications/microsofts-skydrive-outlookcom-are-down- some-users-224940
    http://mashable.com/2013/08/14/outlook-down/
    http://techcrunch.com/2013/08/14/microsoft-acknowledges-outlook-com-messenger-sk ydrive-outages/

  • Having trouble accessing photos

    Ever since updating my 4s to the ios7, I am having trouble accessing my photos when using apps such as Facebook, text messaging, and Google hangouts.  It says that the app cannot access my photos and to change my setting in privacy settings.  When I go to the privacy settings and click on photos I get a message saying that if an app wants to access my photos it will be listed and I can change the setting, however none of the apps are ever listed.  How do I change my setting so I can upload pictures that I have already taken on my phone?

    The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
    This is not necessarily a permissions issue, but could also be a corrupt library.
    To repair permissions in the iPhoto Library: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. You'll see the option to check and repair Library permissions.
    If that doesn't help, what version of iphoto do you have? Assuming 09 or later...
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
    Regards
    TD

  • HT201210 Is anyone having trouble accessing the iTunes store?

    Is anyone having trouble accessing the iTunes store?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

    I am unable to access my Bank website since upgrading to Mavericks (Safari 7)
    I get the following error message in Safari before I even have the opportunity to
    connect to my bank's website.
    It works fine in Firefox and Chrome.
    Access Denied
    You don't have permission to access "http://www.tdbank.com/" on this server.
    Reference #18.a555ee3f.1382720248.13b74953

    I experienced the same problem where by I could not log into my Nationwide Bank account when I had upgraded Safari to the latest Version before Mavericks 6.1.0 on OSX Mountain Lion 10.8.5. I believe.
    I already had Trusteer Rapport installed as recommended by banks.
    Some Banks worked but Nationwide skipped the log in page and kept taking me to a page about Cookies telling me I needed to enable them but they were enabled. I just could not get into the Log In Page. Incidentally the Nationwides Cookies screen shot is of an out of date Cookies setting page - it is now under privacy in Safari preferences.
    I then installed Rapport again when it popped up as an option and bingo I could get to the Log In page.
    Took the plunge and upgraded last evening to Mavericks
    Same probelm occured cannot Log In to Nationwide.
    I have just stopped Trusteer Rapport and thank goodness I can get into Log On again.
    However when I logged out and tried to open another site Safari crashed with the following error message
    "safari quite unexpectedly while using trf.dylib plug-in"
    Chose Reopen and safari opened Ok
    I googled the message and that got me here - seems it is Trusteer Rapport
    So someone needs to sort this out I guess Trusteer I guess?
    Hope this is helpful
    Cheers
    John

  • Okay. I don't know if it's the broadband that I'm using or is it firefox, but I'm having trouble with a certain website namely Tumblr.

    Okay. I don't know if it's the broadband that I'm using or is it firefox, but I'm having trouble with a certain website namely Tumblr. I can login just fine, but everytime it tries to redirect me to its dashboard, it'll direct me to another site instead. I really am not sure if it's firefox or is it my internet broadband is the problem. HELP ME. I NEED TO REBLOG SOMETHING OFF TUMBLR SOOO BAD!

    No problem just happy you got it working again
    Happy Days

  • Just joined cloud computing  having trouble accessing premier pro ...help please

    just joined cloud computing  having trouble accessing premier pro ...help please

    Hi Jeff:  thanks for getting back to me.  My daughter was downloading
    components but had downloaded the free demo last night.  She
    uninstalled what she thought was the demo but now we are unable to
    access the Premier Pro component and no icon is present on the screenor
    otherwise.  This is our first time with a Mac so maybe we just don't
    know where it is but are at a loss right now.  Thinking I should
    cancel my product purchase and then start from scratch if there is no
    easy solution.
      Your thoughts?
      Duarte

  • Having trouble accessing internet with new wireless WRT54...

    Having trouble accessing internet with new wireless WRT54G. Used easylink to read existing router BEFSR41 which works great to westell modem provided by Verizon. When connect new router Easylink configures WRT54G but when trying to connect to internet...fails. All lites indicate good. Not using wireless device yet, just the wired ethernet. Router set up as DHCP.
    I keep going back to old router and works great every time. Help! 

    Thanks for response, however I tried setting unit to 192.168.2.1 (leaving DHCP) to no avail. I put my old unit (BEFSR41) back in and I'm back up. I need to sit back and decide which way to go on this. Perhaps it's defective and I should return it.

  • I have a MacBook Air with OS X and am having trouble accessing the ADT Pulse Home Security System cameras.  The mobile (iPhone and iPad) apps allow access no problem, but I can't get a picture on the MacBook.  Have tried Safari and Firefox browsers.

    I have a MacBook Air with OS X and am having trouble accessing the ADT Pulse Home Security System cameras.  The mobile (iPhone and iPad) apps allow access no problem, but I can't get a picture on the MacBook.  Have tried Safari and Firefox browsers.  Anyone have any ideas?  Thanks.

    From a Catherine to Katherine -- Had the exact same problem!!  I had to enable Java twice - both in Safari and then on the MacBookAir itself.

  • Hi I am having trouble accessing the App store and I tunes on my IPad, it just keeps loading. How can I fix it please.

    I am having trouble accessing the Apps store and ITunes on my IPad. It just keeps loading, can someone please tell me what I've done wrong. Thanks

    I have never experienced that or read about it either but before you resort to restoring - and that may be what you have to end up doing - try the basics first.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Sometimes just restarting the iPad can really help. The resolution may end up being more complicated, but try the simple things and then move on.

  • I am having troubles accessing my seat invitation

    I am having troubles accessing my seat invitation

    Firefox doesn't come with a "quiz area". Is that something you installed?
    If so, look in the Add-ons Manager { Ctrl + Shft + A }, on the Extensions tab, and see what you have there.

  • HT204406 Why am I having trouble accessing complete audiobooks from the cloud.

    Why am I having trouble accessing complete audiobooks from the cloud.

    Audiobooks are currently a one-time only download from the store, so you will need to sync them to the iPad from your computer's iTunes if you want them in its Music app

Maybe you are looking for