Having trouble accessing media in Verizon Cloud.  Any tips??

For the past month, I have been unable to download the pictures backed up via Backup assistant.  When they actually come up, they are NOT in chronological order.  That's a pain, but the bigger problem is that, every time I try to download a photo, I get an error message that all servers are busy.  So, I have NO ACCESS to these photos!  help!!!!

The trouble I am having is when I am on the computer, logged in to MyVerizon.  I use my hotspot to connect to the internet via my computer.  My phone is an LG Enact.  I have had other problems with the cloud.  it is extremely frustrating, as my business depends on these photos.  I must be able to download them onto my computer. 
Thanks so much for the help!
Sally Smith
Sally A. Smith

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