HAVING TROUBLE ACTIVATING ACROBAT X1 STANDARD

I have downloaded the product and when I open it up its saying the serial number is correct and valid but does not match any product on the computer.  The dropdown menu in the box does not list the appropiate software to help.  Can any body help

It sounds like you’re entering an upgrade serial number that requires a previous product to be installed or at least a serial number of a previous product to be entered.  Have you had Acrobat before or is this the first version you’ve ever purchased?

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