Having trouble calling my work voicemail from the iphone - it doesnt recognize the dtmf tones
i am having trouble calling my work voicemail frome the iphone - it does not recognize the DTMF tones from the dialpad. we have justgone to a new IP voice system at work
we use a remote dialling code to divert our office landlines to mobiles, we have had awful trouble with the iphones in doing this with the number stored as a contact, We also have trouble dialling the number direct from the keypad it still comes up with error and says the number has not been recognised.
I have managed to sort out how to remedy this for us on this end and i will give an example below, the 'p' represents a pause
(numbers changed for security)
original phonebook contact stored, please notice the pauses 'p' only the first single pause
01223495684p*65*4530*01223456456*07555456456#
the new number now stored in the phonebook with the extra pauses 'p'
01223495684pp*65p*4530p*01223456456p*07555456456# as you can see we dial a landline number and then give a pause for the next tone to cut in, then we enter the overall divert code, after this we enter the pin code followed by the landline number to divert and finally the mobile number that will be taking the calls and finishing off with hash.
all our other phones except the iphone will dial this number and work correctly with one pause at the beginning, I have now tried thios with two pauses at the beginning and one pause between each section and it now works fine,
This has cured our problem using the io5 iphones 4s. we could not dial these numbers with the iphones for nothing, all other phones work fine. When you have a bluetooth headset connected the problem is even worse.
this has cured our problem and hope this helps you all also
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